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Silicon Valley Leadership Group

Silicon Valley Leadership Group. Agenda. Overview of EAP services Healthcare costs in an organization Recognize a troubled employee Barriers to access care. Integrated, comprehensive benefit. Employee Counseling Services Completely confidential No cost to employees

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Silicon Valley Leadership Group

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  1. Silicon Valley Leadership Group

  2. Agenda Overview of EAP services Healthcare costs in an organization Recognize a troubled employee Barriers to access care

  3. Integrated, comprehensive benefit • Employee Counseling Services • Completely confidential • No cost to employees • Convenient, quick access to top notch counselors • Work/Life Services • Legal & financial consultations & referrals • Dependent care resources & referrals (children, parents) • LifeAdviser online resource center • Convenience & daily living resources & referrals • Onsite health, wellness & lifestyle educational seminars • Personal health management programs • HR and Organizational Services • Performance & productivity issues • Conflict Resolution, Organizational Development • Onsite crisis debriefings, grief groups, layoffs • Onsite orientations for employees and managers • Ongoing account management support and program promotion Web Based Services • CONCERN: EAP

  4. EAP role in organizational health Preventative Acute Chronically Ill • Attridge, Mark Dr. (2015). EAP Partnership across Health Care Cost Segments. The Journal of Employee Assistance; 3rd Quarter 2015: www.eapassn.org

  5. Stress and Performance Source: Yerkes-Dobson Law. The Stress of Working. D. Rainham

  6. Recognizing An Employee In Need

  7. Benefits of early recognition • For the individual • Improved health • Improved interpersonal relationships • Increased focus and collaboration • Decreased absenteeism • For the team • Improved team cohesion • Improved team productivity • Reduced risk for accidents and workplace violence • Decreased turnover

  8. Employee performance problems What the supervisor sees Absenteeism Complaints from clients/other EE’s Co-worker relationship issues Confusion/concentration ____________________________________________________________ Other possible causes: Drug/alcohol Emotional health Family/relationship Physical Illness

  9. Mental Health/Substance Abuse Statistics • In 2014, depression and anxiety remain the top reasons for utilizing behavioral health benefits. • CA claims cost: $7.76 Billion • 3.6% (over 1 million) of all adults had serious thoughts of suicide • 3.9% had a serious mental illness • 1.8 million adults with any mental illness (36.5%) received mental health treatment • About half of adults and 2/3rds of adolescents do not receive any treatment • 7.5% (aged 12 and above) or 2.3 million individuals abused or reported were dependent on alcohol • Behavioral Health Barometer, California, 2014 SAMHSA.Gov

  10. Workplace stress • 120,000 deaths each year • $190 Billion in health care costs Stanford Graduate School of Business. 2/2015

  11. Workplace Stressors • Top Stressors on Self Rated Mental Health • Work-Family Conflict • Unemployment • High Job Demands • Low Organizational Justice • Secondhand smoke experience • Job Insecurity • Low Job Control • Low Social Support at Work • Exposure to Shift Work • Stanford Graduate School of Business. 2/2015

  12. Common Reasons Why People Seek Assistance • Change / Adjustment • Divorce/Separation • Relocation • Caregiving • Physical limitations • Financial/Legal Services • Financial • Legal • Family care • Child and parenting • Older adult care • Emotional health • Stress • Anxiety / depression • Bereavement • Trauma • Communication /conflict • Family / partner • Manager/ colleague • Behavioral concerns • Anger • Alcohol / drugs • Domestic violence

  13. CONCERN 2015 presenting issues • Counseling Referral Problem Type • Psychological/Emotional 29.4% • Relationship/Couple/Family 20.3% • Substance Use 4.0% • Work Related 3.2% • Medical/Health 1.2% • Educational/Career 1.0% • Domestic Violence 0.4% • Work / Life Issues • Legal Services 22.1% • Parenting / Child Care 8.1% • Financial Services 7.4% • Other 2.8%

  14. Supporting An Employee In Need

  15. A successful intervention • 1:1 is an important engagement • Prepare yourself: • Facts • “Neutral” state of mind • Timing • Quiet and private meeting place • Discuss observations and performance concerns

  16. A successful intervention (cont’d) • Always use an “I”: • “I have noticed that” or “I’ve learned that” is better than “You have a problem” • Respect: • “You don’t have to discuss it with me” is better than “Tell me about your situation” • Offer support: • “Let me know how I can support you” or • “We have a support program for all employees” is better than “I think you need some counseling”

  17. When to escalate immediately • If the employee does any of the following: • Statements or threats to cause bodily harm or property damage • Put themselves or others in harm's way or causes damage • Displays a weapon • Any mention of suicide • Suspected of using alcohol or drugs • *Statements do NOT have to come from the individuals themselves. Employees raising concerns regarding the safety and security of others should be addressed immediately.

  18. Barriers to Access Care

  19. Questions?

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