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Top 10 Performance Support and Simulation Tools for SAP. Stephen Bradley Division President, Learning & Performance, SystemLink Session #2706 May, 16 2006. Learning Points. Understand the major differences between Performance Support and Simulation Training tools

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Top 10 Performance Support and Simulation Tools for SAP

Stephen Bradley

Division President, Learning & Performance, SystemLink

Session #2706

May, 16 2006


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Learning Points

  • Understand the major differences between Performance Support and Simulation Training tools

  • Learn how to select the best tool for your organization's needs

  • Have access to the only independent study of training tools for SAP of its kind


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What We Will Cover

  • Speaker introduction and how the research was done

  • Why Performance Support and Simulation Tools are important

  • Major characteristics of the tools

  • Overview of Top 10

  • Side by Side Comparisons

  • How to get more information

  • Q & A


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Speaker Introduction and How the Research Was Done


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About SystemLink and Research

  • ASUG / SAP Installation Member

  • SAP Services Partner

  • SAP 3rd Party Partner

  • Independent consulting firm for SAP and other leading Learning Technology Solutions, specializing in:

    • Research, Advisory and Implementation services in Learning & Performance Industry, covering Technology, Tools and Best Practices

    • World’s leading authority on SAP Learning Solution

    • Specialist in SAP Performance Management

    • SAP End-User Training

  • Steve Bradley, Division President, Learning & Performance


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About the Research

  • TOP 10 tools selected were based on a combination:

    • Simulation Tools that were also EPSS tools

    • Number of SAP customers

    • Customer feedback

    • Vendor track record for integration with SAP

    • Vendors feedback on other competitors

  • Research was conducted through interviews of technology with vendors

  • Interviews with SAP customers and independent consultants who have used the tools

  • Practical experience

  • Industry Research

  • Validated by our research staff

  • Not intended to be a recommendation of which tools to use

  • Information subject to change as a result of recent updates

  • Some information is the opinion of the speaker which may not represent the opinions of the vendors or other users


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Why Performance Support and Simulation Tools Are Important


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Why Performance Support & Simulation Tools Are Important

  • Self-service

  • On-demand learning

  • Safe environment

  • Measurable

  • Low cost rapid development

  • Easy-to-manage dynamic content


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Major Characteristics of the Tools

EPSS vs. Simulation


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Types of EPSS / Simulations

  • Soft Skills

  • Hard Skills / Technical

  • Software Simulations (Application training)


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EPSS Tool

Purpose: To support users in mastering a business application . . .. . . BY EXPLAINING and or DOING

Simulation tools consist of four functional components:

Record (captures screens and keystrokes)

Edit (develops customized documents)

Simulate

Present (user access in a variety of modes)

Context sensitive

Distinct web site

Assess

Electronic Performance Support Systems are an integral part of an employee support structure

Simulation Tool

Purpose: To support users in mastering a business application . . .. . . BY DOING

Simulation tools consist of four functional components:

Record (captures screens and keystrokes)

Author (develops customized lessons)

Present (user interaction in a variety of modes)

Watch

Interact / Practice

Live Interaction

Assess

Simulations can be an integral part of an Electronic Performance Support System

Difference Between Performance Support EPSS and Training Simulation

Usually not learning management tools in and of themselves


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Difference Between Performance Support EPSS and Training Simulation


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Typical Presentation (Playback) Modes

Training Modes

  • Demo (Simulation)

  • Interactive with guidance (Simulation)

  • Interactive without guidance including testing (Simulation)

    Performance Support Mode

  • Interactive and aware with live application (EPSS)

  • Printed output that can be used as job aid (PS)


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Overview of Top 10 EPPS / Simulation Tools


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Assima Simulation Suite from Assima, Ltd.


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Overview of Assima


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Assima – Presentation Modes


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Summary - Assima

  • Strengths

    • Strong technology presents opportunity for new functionality

    • Built with ERP solutions in mind

    • Superior language translation capability and content version control

    • Attractive and easy-to-use interface and editor

  • Challenges

    • Small company new to US trying to enter mature market

    • Lack interactive mode (planned for 2006)

    • Reasonably expensive pricing model

  • Coolest Feature

    • Object-level cloning of application

    • Language translation module


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Epiplex from Epiance


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Overview of Epiplex


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Epiplex – Presentation Modes


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Summary - Epiplex

  • Strengths

    • Superior technology with interactive application mode

    • Built-in user tracking for performance measurement

    • Cross-application support

  • Challenges

    • Small company with limited marketing budget

    • Expensive pricing model

    • Limited US-based support

  • Coolest Feature

    • Mode of capturing controls allow identification of application context to make Epiplex “application-aware” with almost any application. Can be used with spreadsheet to automatically populate training data into SAP.


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Firefly from Knowledge Planet


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Overview of Firefly


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Firefly – Presentation Modes


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Summary - Firefly

  • Strengths

    • Easy to use visual developer module speeds development

    • Strong capture technology

    • Competitively priced

  • Challenges

    • No Interactive mode at field level with application

    • Manual screen capture is labor intensive

    • Owned by LMS vendor may present problems with other Learning Management Systems

    • No content management or version control

  • Coolest Feature

    • Automatically create PowerPoint presentations from recording


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Info Pak Simulator from RWD


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Overview of Info Pak Simulator


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Info Pak Simulator – Presentation Modes


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Summary – Info Pak Simulator

  • Strengths

    • Financial strength backed by SAP alliance

    • Built for SAP and mature

    • Can produce both simulation and static content from single recording, including other outputs as well

    • Good content management system

  • Challenges

    • No Interactive mode at field level for simulation

    • Older capture technology

    • Over dependent on SAP for source of product revenue which limits use for other applications. More of a training company than product company

  • Coolest Feature

    • Both Static EPSS and Simulation from same recording


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OnDemand Personal Navigator from Global Knowledge


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Overview of OnDemand


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OnDemand – Presentation Modes


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Summary - OnDemand

  • Strengths

    • Financial strength

    • Mature development platform built for SAP and ERP interfaces, very full-featured meant to serve enterprise

    • Includes a strong content management system

    • Provide performance measurement statistics

  • Challenges

    • Expensive – Requires web server for database

    • Manual screen capture is labor intensive

    • Older capture technology and more extensive editing required which increases administration

  • Coolest Feature

    • Live interactive mode is “SAP aware” of where user is in application

    • Glossary and Keyword search for content objects


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Resite Recorder from Insite Objects


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Overview of Resite


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Resite – Presentation Modes


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Summary - Resite

  • Strengths

    • Built for SAP and very mature

    • Same recording produces both Static EPSS and Simulation

    • Captured content is automatically published to Web database which can be accessed through Web page or in SAP linked to recoded transaction. Built-in version control of content development

  • Challenges

    • Small company

    • Overly focused on SAP

    • No interactive mode at field level

    • Requires plug-in for SAP for published content

  • Coolest Feature

    • Automatic publishing and version control


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SAP Tutor from SAP


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Overview of SAP Tutor


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SAP Tutor – Presentation Modes


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Summary – SAP Tutor

  • Strengths

    • Financial Strength of SAP

    • Free with SAP Enterprise and later

    • Output can be stored in SAP Learning Solution

  • Challenges

    • Further development uncertain

    • Older capture technology makes editing difficult

    • Requires plug-in

    • No content management or version control

  • Coolest Feature

    • Included with SAP


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SoftSim from OutStart


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Overview of SoftSim


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SoftSim – Presentation Modes


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Summary - SoftSim

  • Strengths

    • Simple to use

    • Inexpensive for functionality

    • Includes text to speech function

  • Challenges

    • No Interactive mode at field level with application

    • Old capture technology (uses basically same as RWD)

    • No content management or version control

  • Coolest Feature

    • Built-in MP3 recorder and output can be done in PDF format


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STT Trainer from STT Technology


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Overview of STT


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STT – Presentation Modes


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Summary - STT

  • Strengths

    • Reasonably priced solution for functionality delivered

    • Includes central repository for captured content

    • Strong workflow process for content management

  • Challenges

    • No interactive mode at field level with application

    • Older manual capture technology

    • Limited editing capabilities. Labor intensive

    • Widely used in Europe, but not US

  • Coolest Feature

    • Can update and publish multiple Sims at once


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x.hlp from Enlight


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Overview of x.hlp


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x.hlp – Presentation Modes


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Summary – x.hlp

  • Strengths

    • Inexpensive for amount of functionality

    • Very easy-to-use capture and editing tools

    • Can accommodate any type of simulation training

  • Challenges

    • Were Small company recently purchased by UK parent. Going after broader market than SAP.

    • Still uses older image technology with limited editing capability

    • No content management or version control

  • Coolest Feature

    • Allows you to import any type of image and annotate it, including video, which allows you to create simulations for any type of Simulation training


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Vendors Most Often Sited As Chief Competitor By Others In Study


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Captivate from Macromedia


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Overview of Captivate


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Captivate – Presentation Modes


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Summary - Captivate

  • Strengths

    • Very affordable (least expensive of group)

    • Financial strength of Adobe/Macromedia

    • Supports the use of multiple design templates to speed development

    • Can leverage existing content from popular file formats

  • Challenges

    • No interactive mode, content management system or version control

    • Output mainly in Flash which may require browser plug-in

    • Editor requires effort to master

  • Coolest Feature

    • Design templates speed development

    • Integrate with Breeze (Virtual Classroom)


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Side-by-Side Comparisons


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Side-by-side Comparisons


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Highlights

  • Most focused on SAP

    • Assima

    • Info Pak

    • OnDemand

    • Resite

    • SAP Tutor

    • STT

  • Most features / functions

    • Assima

    • Captivate

    • Epiplex

    • OnDemand

    • Resite

    • x.hlp

  • Products to watch

    • Assima

    • Epiplex

    • Captivate

    • Resite

  • Most technically advanced

    • Assima

    • Captivate

    • Epiplex

    • Firefly

  • Best integration with SAP

    • Epiplex

    • Info Pak

    • OnDemand

    • Resite

    • SAP Tutor

  • Best Enterprise Solution

    • Epiplex

    • Info Pak

    • OnDemand

    • Resite

    • STT


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How To Get More Information


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Helpful Independent Sources of Info

  • SystemLink

    • [email protected]

    • 866-832-5669

    • www.systemlink.to

  • Bersin & Associates

    • www.bersin.com

  • Brandon Hall

    • www.brandon-hall.com

  • EPSS Central

    • www.epsscentral.com

Q & A


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2706

Session Code:


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