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lR;eso t;rs. Taking IT to Masses. Challenges of E-governance in UP. Computerization seen more as a publicity tool, a fashion than for any real purpose. Hence no people’s support for it. Mindset of Government employees (fear of losing extra income).

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What is lokvani

lR;eso t;rs

Taking IT to Masses

Lokvani: An e-ffort to empower


What is lokvani

Challenges of E-governance in UP

  • Computerization seen more as a publicity tool, a fashion than for any real purpose. Hence no people’s support for it.

  • Mindset of Government employees (fear of losing extra income).

  • More efforts for G2G than G2C, leading to no perceptible benefits to common people.

  • Infrastructure, power, and communication problems.

  • Education, illiteracy

Lokvani: An e-ffort to empower


What is lokvani

Lokvani

-the voice of the people

An e-governance initiative by

District Administration

and

National Informatics Centre

in Sitapur (U.P., India)

Lokvani: An e-ffort to empower


What is lokvani

What is Lokvani?

Lokvani, Sitapur is an internet kiosk based system for providing various informations and public grievance redressal in a transparent, accountable and time-bound manner.

Lokvani: An e-ffort to empower


Our role models

Our Role Models

  • Computerized railway reservation system

  • Bhoomi, Karnataka

Lokvani: An e-ffort to empower


Outline of presentation

Outline of presentation

  • Demonstration & technical details (WHAT?)

    1. Front-end

    2. Back-end

  • Process of implementation & administrative details

    (HOW?)

Lokvani: An e-ffort to empower


What is lokvani

Lokvani: Introduction

  • An internet based network of 42 public kiosks (Lokvani centre) at tehsil and block level.

  • Established by private entrepreneurs without any government expenditure.

  • Fixed charges of Rs 5/- to Rs 10/- for availing facilities.

  • All the information/services put on web.

Lokvani: An e-ffort to empower


Available facilities

Available Facilities

  • Availability of land records (Khataunis) on internet.

  • Online registration, disposal and monitoring of public grievances.

  • Information of various government schemes/prescribed

    government forms

  • List of different development works / Schemes / Expenditure / Beneficiaries etc.

    • On line status of arms license applications.

    • GPF Account details of basic Education Teachers.

    • Details of work done under MPLAD / Vidhayak Nidhi.

    • Allotment of funds to Gram Sabhas under different development schemes.

    • Allotment of Food grains to Kotedars (fair price shops).

    • Other useful information of public interest.

    • Online tender submission / monitoring.

Lokvani: An e-ffort to empower


What is lokvani

Public Grievence Redressal

EXISTING SYSTEM

?

Senior

Officers

Departmental

officers

Field level

officers/employees

Lokvani: An e-ffort to empower


What is lokvani

Lokvani - Process

DM

Concerned

Department

Lokvani

Server

Third Party,

Lokvani Kiosk

Lokvani: An e-ffort to empower


What is lokvani

Strengths of Lokvani

  • Transparency and accountability to complainant.

  • Complete transparency in all works / schemes / beneficiaries / selection / expenditure etc.

  • Compulsion to come to District / Tehsil Head Quarter avoided.

  • Effective monitoring of all complaints / grievances.

  • 24X7 services.

  • Monitoring of performance of district level officers is possible by senior officers at state headquarter.

Lokvani: An e-ffort to empower


What is lokvani

Strengths of Lokvani Contd.

  • Manipulation/fudging of records not possible

  • Permanent, transferable and easily accessible records to everyone

  • Any kind of analysis possible

  • Job creation in rural areas

  • Bridging the digital divide

  • Easily replicable

  • A new way of interacting with the government without having to go to any government office

Lokvani: An e-ffort to empower


What is lokvani

Achievements

  • More than 25,000 complaints registered and 20000 disposed off in about 7 months.

  • First successful E-Governance project in Uttar Pradesh

  • First District in country to provide On line Land records on Internet in Hindi.

  • Successful implementation of project in spite of heavy power shortage (6 to 7 hours electricity availability)

  • Successful even in adverse conditions (illiteracy, attitude, work culture etc.)

  • Wide media coverage at local and national level

  • Replication of Lokvani is underway in entire state.

  • Already been implemented in several districts of UP.

Lokvani: An e-ffort to empower


Challenges

Challenges

  • Mindset of government functionaries.

  • Lack of satisfaction of meeting personally with the officer.

  • Enclosures cannot be attached with application.

  • Possibility of fake complaints.

  • Quality vs. Quantity

  • Sustainability

Lokvani: An e-ffort to empower


How we did it

How we did it

Lokvani: An e-ffort to empower


How we did it contd

How we did it Contd.

Lokvani: An e-ffort to empower


Future plans

Future Plans

  • Home Delivery of “Nakal Khatauni” via courier services.

  • Installation of touch screen Kiosk.

  • Court Judgments and cause List on Lokvani.

Lokvani: An e-ffort to empower


Lessons learnt

Lessons Learnt

  • Better copy than reinvent the wheel

  • Seeing is believing

  • Team spirit (giving credit/appreciation/freedom)

  • Best is the enemy of good

  • Failure is the pillar of success

  • Socialising helps

  • No subsidies

  • Strategy (calculated moves)

  • Use of media and politicians

  • No need to be a technocrat

Lokvani: An e-ffort to empower


What is lokvani

Thank You

  • When we both take

  • one step each,

  • We come two steps closer.

Lokvani: An e-ffort to empower


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