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Mather LifeWays Mather LifeWays is a unique not-for-profit organization. We enhance the lives of older adults through lifestyle and residential alternatives that create Ways to Age Well.® Ways to Age Well Senior Residences Institute on Aging Community Initiatives Community Initiatives

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Mather LifeWays

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Mather LifeWays

Mather LifeWays is a unique not-for-profit organization. We enhance the lives of older adults through lifestyle and residential alternatives that create Ways to Age Well.®


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Ways to Age Well

  • Senior Residences

  • Institute on Aging

  • Community Initiatives


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Community Initiatives

  • Founded as a way to increase our ability to serve older adults

  • Designs services and programs to help neighborhoods become better places to live, work, learn and play.


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Café Plus Concept

It starts with a cup of coffee-and from there the possibilities are endless.


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Starbucks Experience

-Not a coffee company

-”America’s Living Room”, “Third Places”, “Being Spaces”

-Eased problem of social disconnection by offering somewhere to just hang out

-Filled need for public gathering spot

-Social glue: coffee

(Psychology Today, September/October 2007, p. 99-102)


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Café Plus Services

  • Centered around reasonably priced food and a friendly atmosphere.

  • A one-stop-shop where customers can get all they need: food, friendship, fun.


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Two Lenses of Aging

Challenges:

Services and support that help people with encountered frailty

Opportunity:

Services and programs that help people take maximum advantage of time in retirement.


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Goals

  • Change way society thinks about older adults

  • Change way older adults view themselves


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Engagement

  • What it is

  • Focus on people as individuals


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Supportive Research

  • Social activities found to prolong life.

    (Thomas Glass, Harvard School of Public Health, 1999)

  • Social engagement has an independent influence on how long we live.(Robert D. Putnam, Bowling Alone, 2000)


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Potential Benefits

  • Attract the 50+ market

  • Redefine senior living

  • Establish collaborative

    partnerships in community


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Awards


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Location Considerations

  • Location

  • Street visibility

  • Familiarity/reputation

  • Accessibility

  • Existing foot traffic


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Space Needs

  • Ageless design

  • Creating the space

  • Computer Lab

  • Other areas


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Conference Rooms become computer labs.

Lounges become the perfect place for exercise classes and lectures.


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Culinary Delights


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It IS a Restaurant!

  • Food brings people together

  • Choice is key

  • Open to the community


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Menu

  • Regular

  • Specials

  • Added touches


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Make the “More” Count


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Rewards Program

  • Atool to create/reinforce ownership

  • $50 for individual

  • $95 for couple

  • Name badge with barcode


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The hospitality economy


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“Enlightened Hospitality”

  • Not enough to have a superior product.

  • It’s how make your customers feel while using your product that distinguishes you.

  • Service bonds customers to you.

  • Service is the delivery of a product. Hospitality is how the delivery of a product makes its recipient feel.


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Vital Connections

  • Welcome

  • Initiate

  • Invite

  • Personalize

  • Appreciate


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Doesn't it bother you that you have to get up in the morning and you have to put on a bunch of pieces of flair? -Office Space


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Hiring the Right People


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Adaptations

  • Senior Centers

  • Senior Living Communities

  • Hospitals

  • Special populations (homeless, Centers for Working Families, LGBT)

  • Community Centers


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You too can do

  • Chez Nous by Interfaith Community Care in Sun City, AZ

    http://www.interfaithcommunitycare.org/cheznous.asp

  • Birt’s Bistro and Bookstore, also by Interfaith Community Care, will open in Sun City West later this year.


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Café Plus in Japan!

  • Nagoya City, Japan

  • Yu-Yu Chiteki is a Café modeled on Café Plus

  • http://www.yuyuchiteki.com/


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  • Campbell Street Café, Valparaiso, IN

  • Part of a CCRC.

  • http://www.pinesvillage.org/campbell_st.html


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Café Plus Workshops

June 24-25 or October 21-22

$975 (includes toolkit)

Contact:

Elizabeth Sassen

Mather LifeWays

1603 Orrington Avenue, Ste. 1800

Evanston, Illinois 60201

(847) 492-6806

[email protected]


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QUESTIONS?

If your question is not answered during the Q&A session, feel free to email me at:

[email protected]


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Don’t Forget Your Free Copy of Aging in Stride

NCOA and Caresource are pleased to offer first-time registrants for this Healthy Aging Briefing Series a complimentary copy of the book,

Aging in Stride, which includes the new supplement Just In Case: Emergency Readiness for Older Adults and Caregivers.

To receive your copy, please visitwww.AgingInStride.org/NCOAoffer.

Or just email [email protected] with your name, title, organization, mailing address, phone number, and date of the Briefing you participated in.

One free copy per registrant, please.


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