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Ariel and Desktop Document Delivery OHSLA February 26, 1999 Cindy Cunningham Presentation Overview What is Ariel? Requirements Internet access Equipment, software Pros & Issues OHSU experience Desktop delivery options What is Ariel ® ?

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Ariel and Desktop Document Delivery

OHSLA

February 26, 1999

Cindy Cunningham


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Presentation Overview

  • What is Ariel?

  • Requirements

    • Internet access

    • Equipment, software

  • Pros & Issues

  • OHSU experience

  • Desktop delivery options


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What is Ariel®?

  • Ariel is a software package developed by the Research Library Group (RLG)

    • allows scanning and transmission of documents via the Internet

      • FTP

      • E-mail


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Direct v.s. Dial-up Internet Access

Direct Access

State Library

12 hospital libraries

3 academic libraries

1 research library

Dial-up Access

2 hospital libraries

Using Ariel

State Library

2 academic libraries

WSU, Vancouver

COCC

OHSLA Survey


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Ariel® Internet RequirementsWindows® Version 2.x

  • local area network with direct high-speed connection to the Internet (T1)

  • to use FTP, a permanent IP address for the Ariel PC (usually through an Ethernet LAN)

  • To use e-mail, a POP3 account


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Ariel® Internet RequirementsWindows® Version 2.x

  • Using Ariel over low-speed or dial-up connections to the Internet not recommended

    • even compressed files take a long time to transfer

    • may be difficult to obtain static IP address from ISP

    • users who dial up for FTP must be connected while scanning


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Operating system: Windows95™,98™ or WindowsNT™ 4.0

CPU: 80486 66 MHz (Pentium)

RAM: 16 MB RAM upgrade (32 for NT)

Hard drive: 25 MB

Operating system: Windows95™,98™ or WindowsNT™ 4.0

CPU: 333-400 MHz (Pentium)

RAM: 2 x 32 MB RAM upgrade

Hard drive: 6 GB

Ariel® Equipment RequirementsWindows® Version 2.x


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Floppy drive: 1 3.5" drive /CD ROM

Printer: Windows-compatible

Scanner: SCSI interface; ISIS driver, 600 dpi. ADF

Floppy drive: 1 3.5" drive /CD ROM

Printer: Windows-compatible

Scanner: SCSI interface; ISIS driver, 600 dpi. ADF

Ariel® Equipment RequirementsWindows® Version 2.x (cont.)



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Ariel® Pros

  • uses off-the-shelf products

  • user-friendly interface

  • high quality images

  • multitasking

  • no “real time” constraints

  • saves telecom/postage charges

  • online help/technical support


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Hospital Library Delivery Issues

  • Financial Commitment

    • regular equipment upgrades

    • workload issues for small libraries

    • increasing end-user expectations

  • ISM support

    • implementation/ongoing support

    • firewall/Security Issues

      • Open ports/closed ports


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Hospital Library Delivery Issues (cont.)

  • Desktop Delivery

    • Loansome Doc/Internet Delivery

    • Conversion/End-user education


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Ariel® ExperienceOregon Health Sciences University

  • 1992 - OHSU Installation (PORTALS)

  • 1993 - Pilot/implementation

  • 1994 - Equipment/software upgrade

  • 1997 - Equipment/software upgrade

  • 98/9 - Desktop delivery pilot


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Ariel® Workflow IssuesOregon Health Sciences University

  • The up-side

    • Ariel preferred delivery/receipt

    • >24 hr. turnaround

    • large cohort group

    • workroom setup

      • copiers, 2 OHSU/Ariel workstations

      • close proximity to stacks/other sites

      • predominance of requests for journal articles


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Ariel® Experience Workflow IssuesOregon Health Sciences University

  • The down-side

    • No respect

    • Scan/send vs. copy/send

      • dictated by volume/time/materials

      • Scan/copy difference diminishing

    • New technologies

      • face-up scanners

      • digital copiers


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OHSU Sample Ariel® Activity


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Ariel® Resources

  • local ISM team

  • peers

  • arie-l listserv

  • http://www.rlg.org/ariel.html

  • rlg technical support 1-800-537-7546


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Ariel® Pricing Windows® Version 2.x

  • full package for both scanning and printing

  • print-only package for receiving and printing on a PC without an attached scanner

  • site licenses and consortial purchases are also possible



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Document Delivery Options (1)

  • TIFF file delivery (Ariel®)

    • Items received via the Internet from libraries across the country and around the world via the Ariel® document delivery system can be delivered as TIFF file attachments to GroupWise e-mail accounts.


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Advantages:

Documents forwarded “as is” to GroupWise accounts as e-mail attachments

Little staff intervention required

Quick turn-around

Disadvantages:

Windows® users need to download/ install TIFF viewer

End-user coaching required

No easy viewer for Mac users

Ariel OHSU Desktop Delivery Pilot Project TIFF File Delivery


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Document Delivery Options (2)

  • TIFF file conversion to PDF (Ariel®)

    • Items received via the Internet from libraries across the country and around the world via the Ariel® document delivery system can be converted from TIFF to PDF files by Library staff or re-scanned and sent as e-mail attachments to GroupWise accounts.


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Advantages:

Most end-users already have Adobe Acrobat™ Reader installed

Little end-user coaching required

Software readily available for downloading

Disadvantages:

Conversion/re-scanning - requires more staff intervention (v.s. photocopying)

Possible increased turn-around time

Possible translation errors

TIFF/PDF File Delivery Summary


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Document Delivery Options (3)

  • Scan and send PDF files

    • Documents requested from the OHSU Library collection through Photocopy or Loansome Doc Services can be scanned as PDF files by Library staff and sent as e-mail attachments to GroupWise accounts.


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Advantages:

Most end-users already have Adobe Acrobat™ Reader installed

Little end-user coaching required

Software readily available for downloading

Disadvantages:

More “labor-intensive” than photocopying

Possible increased turn-around time

Scan/Send PDF Files Summary


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OHSU Desktop Delivery Pilot Project

  • Requirements

    • Retrieve and print a “test” document

    • “Register” for the pilot by sending a request to participate to [email protected]

    • Submit real or “trial” requests and complete a brief evaluation form at the end of the pilot


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OHSU Desktop Delivery Pilot Project

  • Procedure

    • Participants submitted requests and were sent PDF files via email when docs could be scanned directly

    • Requests received via Ariel were scanned and resent

    • Required end-user education despite screening


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OHSU Desktop Delivery Pilot Project

  • Outcomes

    • 52 documents were delivered in PDF format during the month-long pilot

    • Participants were very enthusiastic about this service

    • Need to resolve technical/pricing issues and roll out as full service


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Conclusions

  • Hospital libraries are ready to begin using Ariel for document delivery

    • Advantage in organizing consortial software purchase

  • Improved customer service

  • Increasing demand for Internet delivery (Loansome Doc)


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