CAREER GUIDANCE PROGRAM. IT/ITES INDUSTRY TRENDS REQUIRED SKILLSETS REMEDIAL COMMUNICATION PROGRAMMES. Variety of outsourced services. Transcription Customer Care Billing Services Accounting Tax processing Transaction management Telemarketing HR Services.
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IT/ITES INDUSTRY TRENDS
REMEDIAL COMMUNICATION PROGRAMMES
NASSCOM acts as an “advisor, consultant and coordinating body for the ITES/BPO industry
Liaison between the central and state government committees and the industry
India’s Competitive advantage... body for the ITES/BPO industry
Abundant, skilled, English- speaking manpower
Improving telecom and other infrastructure which is at par with global standards
Strong quality orientation among players and their focus on measuring and monitoring quality targets
Fast turnaround time and the ability to offer 24*7 services based on the country’s unique geographic location
Proactive and positive policy environment (simplifies rules and procedure)
A friendly tax structure
New Areas in Outsourcing body for the ITES/BPO industry
E-Governance - delivery of government services and information to the public using electronic means
Retail Services Outsourcing - expanding across geographic regions and national boundaries
IP Outsourcing - inventions, literary, artistic works, designs etc.
Bickel & Brewer, a 34- lawyer Dallas litigation firm opened a facility in Hyderabad in 1995….
Global Firms Outsourcing Visual Communication to India body for the ITES/BPO industry
Example: the dazzling ‘liquid gold’ visuals used throughout the 2004 Academy Awards ceremony was conceptualized by the famous Kyle Cooper of Los Angeles but it was Indian Company Tata Elxi’s Visual Computing Labs that actually executed the work.
Writing Talent... body for the ITES/BPO industry
Product Descriptions, Manuals, Tutorials
Software and Technical Book Writing
Book Summaries and Book Reviews
Fiction Writing and Book Authoring
Future of ITES/ BPO Industry… body for the ITES/BPO industry
Earnings of the IT and ITES sector were expected to go up from $173 billion in 2004-05 to $22.3 billion in 2005-06
Sunil Mirani, CEO of a Mumbai based Market research company says “We believe that the outsourcing market research opportunity is close to the tune of $5billion and we expect 70% of this to come to India”
To meet this mark we need to have at least 10,0000 high-end employees
Manpower Challenges body for the ITES/BPO industry
Scarcity of “industry-ready”, “industry-relevant” manpower, which goes beyond an English speaking workforce
Scarcity of professionals who are equipped with the necessary “domain” knowledge to cater to specific verticals such as banking, insurance, telecom, retail etc.
Scarcity of personnel equipped with foreign language skills such as fluency in French, Spanish, Italian etc.
High rates attrition
Skill set requirements body for the ITES/BPO industry
Professionals with both core and soft skills
Vocation -specific skills
Specific regulatory certification
Customer service related skills (Time management, team-work)
Pattern recognition skills
Additional inputs required to make “employable’ for ITES/BPO Industries
Easy tips... ITES/BPO Industries
11. Improve pronunciation and Diction
- Try making sure that ‘air’ comes out of your mouth when saying the letters “t,p,k and q”
- Focus on elongating your vowel sounds
- Sing English songs out loud
- Watch news shows on channels like CNN and BBC
- Tongue Twisters
Tongue Twisters ITES/BPO Industries
She sells sea shells on the sea shore
Peter Piper picked a peck of pickled peppers
Did Peter Piper pick a peck of pickled peppers?
If Peter Piper picked a peck of pickled peppers,
where’s the peck of pickled peppers Peter Piper picked?
A Big black bug bit a big black bear ITES/BPO Industries
A cup of proper coffee in a copper coffee cup
Fuzzy Wuzzy was a bear
Fuzzy Wuzzy had no hair
Fuzzy Wuzzy wasn’t very fuzzy
Words With P ITES/BPO Industries
Printer Pointer Process Product Please
Play Plug Pull Password
Words With T
Thomas Today Tough Towards
True That These Twenty
Tell Thirty Telephone
Spruce up your writing skills ITES/BPO Industries
India Today, The Economic Times, The Hindu
The basic goal is to read as much as you can
Exercises to practice everyday!! ITES/BPO Industries
Pretend you are a news caster
Focus on national newspaper
Most important “Make an effort to speak in English”
Worried about Verbal Ability … ITES/BPO Industries
Verbal ability section tests ...
basic grammar, vocabulary , logical sequencing and Reading Comprehension's
Strategies ...tips ITES/BPO Industries
1. Wren and Martins High School English Grammar and Composition
Noun , Verbs, Adverbs , Prepositions, Articles etc
Dictionary - Use mnemonics - create a mental image of the word
Example: WARLOCK - Sorcerer
Reading Comprehension ITES/BPO Industries
Long and based on unfamiliar topics
Read, Understand and assimilate the required information
Here we go…. ITES/BPO Industries
Assess the passage
Familiar topics need to be given preference
Implications , Main idea, Word Meanings, Authors point of view and assumptions
Do not solve questions based on preconceived notions
GROUP DISCUSSION ITES/BPO Industries
Creativity (Out of the box thinking)
Question Paper ITES/BPO Industries
1.Pedro was so short, he couldn’t see ___________the steering wheel.
A. across B. over C.along D. Through
2.The cricket match between Pakistan and India was ________to begin
A. yet B. from C. since D. about
3. Dr. Robert examines dissociation and PSTD _________ the perspective of a neurologist.
A. in B. by C. at D. from
4. Their success has promoted French wineries and government agencies ________ take note
A. for B. in C. by D. to
5. Joan and her sister Nancy look identical
A. different B. unusual C. similar D. strange
6. Jesse James was a notorious outlaw who was eventually caught by the police.
A. dangerous B. famous C. ferocious D. arrogant
11. a. as much as 40 percent perspective of a neurologist.
b. freight charged by the Indian Railways
c. and experts feel that it can be pared by
d. is amongst the highest in the world
12. a. in Mauritius
b. is it possible to hold
c. on Feb 21-23, 2004
d. the Directors Forum on Corporate Governance
Make sentences of your own perspective of a neurologist.
13. Look at
14. Listen to
15. Keep away
16.If 15 toys cost Rs.234, what do 35 toys cost? perspective of a neurologist.
A. 564 B. 546 C. 567 D.548
17. If 36 men can do a certain piece of work in 25 days, in how many days will 15 men do it?
A. 60 B.80 C.70 D. 65
18.If 30% of a certain number is 12.6, then find the number
A. 42 B.44 C. 32 D.34
19.Find the average of all prime numbers between 30 and 50 perspective of a neurologist.
A. 39.4 B. 39.8 C. 39. 6 D.39
20. Find the average of first 30 natural numbers
A. 15 B.15.25 C.15.5 D.15.35
21. Simplify 1605*1605 = ?
A. 257605 B. 234234 C. 2560000 D.2576025
22. Simplify 1398*1398 = ?
A.1954404 B.189000 C. 189000 D. 1954404
23. A scooterist covers a certain distance at 36kmph. How many meters does he cover in 2 minutes?
A.200m B.1200m C.300m D.1300m
24. ? / 147 = 29 perspective of a neurologist.
A. 4263 B.4236 C.2686 D. 2874
25. ? * 144 = 12528
A. 85 B. 80 C. 87 D. None of the above
26.Simplify: 3.5 /0.7 of 7+0.5 * 0.3 - 0.1
A. 0.475 B. 0.2355 C. 0.764 D.0.7845
27.If 617 / 24.68 + x = 90, find the value of x.
A. 55 B. 65 C. 45 D. 35
28. A boy was asked to multiply a certain number by 53. He multiplied it by 35 and got his answer less than the correct one by 1206. Find the number to be multiplied.
A. 77 B.88 C. 76 D.67
29. perspective of a neurologist.16 - 6 * 2 + 3 = ?
23 - 3 * 2
30. (272 - 32) (124 + 176) = ?
17* 15 - 15
THANK YOU perspective of a neurologist.….