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The Design of DHH Support Services: 1992-2012 In Retrospect PowerPoint PPT Presentation


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Naomi Sheneman, M.A., M.S. & CDI Network Interpreting Service, Inc. . The Design of DHH Support Services: 1992-2012 In Retrospect. Source of Inspiration. California Community College Chancellor’s Office (CCCCO) DHH Resource Guide Revision Task Force

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The Design of DHH Support Services: 1992-2012 In Retrospect

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Naomi sheneman m a m s cdi network interpreting service inc

Naomi Sheneman, M.A., M.S. & CDI

Network Interpreting Service, Inc.

The Design of DHH Support Services: 1992-2012 In Retrospect


Source of inspiration

Source of Inspiration

California Community College Chancellor’s Office (CCCCO) DHH Resource Guide Revision Task Force

(weblink to be inserted here when available- end of June)


Legal obligations 1992 2012

Legal Obligations: 1992-2012

  • ADA: Enacted in 1992. Revised in 2012.

    • Recognized and protected additional disabilities

  • OCR Precedents:

    • UC Davis (1992)

    • New College of California (1993)

    • Mt. San Antonio College (1997)

    • SDCCD (1999)

    • Arizona State University (2001)

    • University of North Carolina at Pembroke (2008)

    • Porterville College (2009)


Institutional obligations 1992 2012

Institutional Obligations: 1992-2012

  • Institutional Responsibility and College Effort

    • DSS often perceived as experts; therefore they are solely responsible.

    • Does not lie with the Disability Student Services alone.

    • Establishes the climate for ability-centered campus


Accessibility 1992 2012

Accessibility: 1992-2012

  • Universal Design

    • DHH-related devices often overlooked

    • A new concept: Deaf Space

    • Emergency alerting devices

    • Emergency notification systems

    • Emergency preparation

  • Accessibility of Audio-visual Materials

    • California AB 386/ 422 (1999)


Dhh students 1992 2012

DHH Students: 1992-2012

  • Types of hearing losses/ experiences:

    • “Deaf or not?”

    • Increased recognition of hard-of-hearing/late-deafened students and their needs

  • Auxiliary aids

  • Additional disabilities

  • Cultural Models and Identity


Telecommunications 1992 2012

Telecommunications: 1992-2012

  • TDDs

  • Videophones

  • Webcams/ VRS on phones

  • Email/ video mail

  • SMS


Accommodations 1992 2012

Accommodations: 1992-2012

  • A paradigm shift:

    • “You can hear. You can read lips. You’ll do fine in the classroom.” to “How can we accommodate your needs?”

    • Those who use ASL were the most visible on campus and were accommodated.

    • Increased awareness of other types of DHH students that do need accommodations.


Support services 1992 2012

Support Services: 1992-2012

  • Limited options in 1992.

  • Today, options include the following:

  • Specialized Counseling

  • Transition

  • Coordination of Communication Services

  • Interpreting (oral, tactile, on-site ASL, video remote, Deaf)

  • Speech-to-text Services

  • Notetaking

  • Testing Accommodations

  • Tutoring

  • Specialized Orientation

  • Priority Registration

  • Distance Education

  • Study Abroad

  • Extracurricular Activities


Coordination of services 1992 2012

Coordination of Services: 1992-2012

  • Quality assurance and determination of equitable pay

  • Scheduling

  • Injury/stress prevention

  • Outsourcing


Instructional strategies 1992 2012

Instructional Strategies: 1992-2012

  • Instructional Strategies for Faculty

  • Special Instruction


Availability of resources 1992 2012

Availability of Resources: 1992-2012

  • THEN: Limited resources

  • NOW: Plenty of resources. Where is the right place to look?


Awareness and attitude 1992 2012

Awareness and Attitude: 1992-2012

  • Ongoing collusion of perceptions: cultural vs. pathological models.

  • Ongoing ignorance despite increased awareness.

  • “DHH are expensive”. How about this for a change? “Hearing are expensive because they don’t know how to communicate with DHH?”

  • Definition of ‘reasonable accommodations’ is influenced by the current state of economy.


Awareness and attitude 1992 20121

Awareness and Attitude: 1992-2012

  • Resistance towards new service approaches.

  • Resistance in specific vocational training. programs requiring practicum hours.

  • Resistance towards captioning of video materials.

  • Required classes come with accommodations. Social opportunities and extracurricular activities are not.

  • Promoting self-empowerment and advocacy.


Moving forward 2012 2032

Moving Forward: 2012-2032

Final food for thought…

What should the design of DHH Support Services look like for the next 20 years?


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