MGT 304 Principles of Management

1. MGT 304 Principles of Management Introduction MGT 304 WJ Patterson

2. MGT 304 Principles of Management • “Those who love teaching, teach others to love learning” Dr. Jim Barnes • “Managers are Teachers and Teachers are Managers” MGT 304 WJ Patterson

3. MGT 304 Principles of Management • “The life of all business, is mostly relationships and understanding” Philip Crosby – Quality Mgmt Expert • EQUIFINALITY – More than 1 way to accomplish the same task. (a basic principle of systems theory) MGT 304 WJ Patterson

4. MGT 304 Principles of Management • LEARNING – A sustained changed in behavior. • 4 Steps of the learning Process • Explore – Big Picture • Expierience • Understand • Connect MGT 304 WJ Patterson

5. MGT 304 Principles of Management • C.P.R. – Teaching /Mgmt Style • C-Clarity • P-Patience • R-Responsibility • “You should always keep learning as long as there is something you do not know” Seneca (Indian) MGT 304 WJ Patterson

6. MGT 304 Principles of Management • “People are the source of Quality & Productivity” • 3 things people want & need • Dignity-As a mgr, never take this away • Meaning-”Whats the meaning” • Community-People long to belong MGT 304 WJ Patterson

7. MGT 304 Principles of Management • QUALITY – “Arete” in the Greek, meaning “A degree of excellence”. Agreeing to do what you said you would do. • QUALITY – “Is what the customer says that it is” WJ Patterson MGT 304 WJ Patterson

8. MGT 304 Principles of Management • ETHICS-”ETHOS” in the Greek, meaning an inner feeling of right or wrong. • QUALITY + ETHICS = INSEPERABLE • TQM – Total Quality Management (Kaizen – Continuous Improvement) MGT 304 WJ Patterson

9. MGT 304 Principles of Management • ETHICAL 1st FIVE • Do what is right • Do the best you can • Understand that ours is a world of others • Never let ambition overrule your heart • ATTITUDE is EVERYTHING MGT 304 WJ Patterson

10. MGT 304 Principles of Management • “In the 1980’s, 25% of all goods needed to be returned • General Electric – Six Sigma • 3.4 defective parts per million • Philip Crosby – ZERO DEFECTS , A concept by Crosby whereby management believes that no defects are acceptable. MGT 304 WJ Patterson

11. MGT 304 • 3 Basic Fundamentals of TQM • Continuous Improvement • Kaizen Kai-Change Zen-Good • Constancy of Purpose • Team-One supports the other • Profound Knowledge • Attention to Detail MGT 304 WJ Patterson

12. MGT 304 Principles of Management • “The only reason for people to exist is to create a customer” Peter Drucker • Taguchi Lost Function – “The further away a product is from being perfect, the greater the cost will be”. • “The Best Minute I spend… Is the one I invest in people” Ken Blanchard from 1 Minute Manager MGT 304 WJ Patterson

13. MGT 304 Principles of Management • History of Management • “When I want to understand what is happening today or try to decide what will happen tommorrow, I look back” Oliver Wendall Holmes MGT 304 WJ Patterson

14. MGT 304 Principles of Management • Egyptians • Took 100,000 people, 20 years to build a pyramid • Were the 1st to come up with the 4 principles of management • Plan • Organize • Lead • Control MGT 304 WJ Patterson

15. MGT 304 Principles of Management • Chinese • Built Great Wall • Specialization of Labor – the degree to which tasks in the organization are subdivided into separate jobs • Michalangelo – Teams • Had teams of painters / carvers/ etc • Teams created the Sistine Chapel MGT 304 WJ Patterson

16. MGT 304 Principles of Management • Church & Military • Structure • Rules • Chain of Command • These 3 were essential in our early history MGT 304 WJ Patterson

17. MGT 304 Principles of Management • 1900’s Scientific Management Approach • Frederick Taylor – Father of Scientific Management. “1 best way to do a job”. “The focus is on the task”. “The task is the job”. • Hawthorne Studies – The most famous study ever conducted. Done at Western Electric’s Hawthorne plant led by Elton Mayo. • Hawthorne Effect – The tendency of people being observed in a research effort to react more to the observer than to the actual working condition MGT 304 WJ Patterson

18. MGT 304 Principles of Management • Douglas McGregor – Theory X, Theory Y • Theory X • People Dislike Work • People will avoid work, so threatened with punishment. • People want to be directed MGT 304 WJ Patterson

19. MGT 304 Principles of Management • Theory Y • People like work • A persons commitment to a goal depends on the rewards with achieving the goal • People seek responsibility • People can solve problems creatively • A persons potential is only partially recognized. MGT 304 WJ Patterson

20. MGT 304 Principles of Management • There is a middle ground between Theory X and Theory Y MGT 304 WJ Patterson

21. MGT 304 Principles of Management • Frank & Lillian Gilbreth – 30’s • Lillian – 1st lady of Management • Efficiency Experts • “Cheaper by the Dozen” – a movie made on their time and motion studies. • 1950 – TQM MGT 304 WJ Patterson

22. MGT 304 Principles of Management • Systems Theory – All parts of the organization effect each other. • Contingency Approach – There is NOT 1 best way to do something. Depends on the situation. MGT 304 WJ Patterson

23. MGT 304 Principles of Management • 21st Century • Downsizing • Re-Engineering • E-Commerce • “Quality is a habit, not an act” Aristotle MGT 304 WJ Patterson

24. MGT 304 Principles of Management • Juran Trilogy – Joseph Juran • Quality Planning • Quality Control • Quality Improvement • “People will fight to remain the same” David Schone MGT 304 WJ Patterson

25. MGT 304 Principles of Management • “Tell me ….. I forget Show me ….. I remember Involve me ….. I UNDERSTAND” Chinese Proverb MGT 304 WJ Patterson