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Portland Library & Telecentre. Adele Kenneally Chief Executive Officer. Where is it?. Glenelg Shire Council Far south west Victoria 4 hours from Melbourne Population of 10,000. However……. Declining Population Aging - 20% over 60 by 2011 Unemployment Young people not completing year 12

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Portland library telecentre
Portland Library & Telecentre

Adele Kenneally

Chief Executive Officer


Where is it
Where is it?

  • Glenelg Shire Council

  • Far south west Victoria

  • 4 hours from Melbourne

  • Population of 10,000


However
However…….

  • Declining Population

  • Aging - 20% over 60 by 2011

  • Unemployment

  • Young people not completing year 12

  • Substance abuse

  • Depleting fish stocks

  • Pressure to re-skill and upgrade capacities to become globally competitive


Portland library
Portland Library

  • Glenelg Regional Library Corporation

  • Stock - 20,000

  • 5 Internet work stations

  • Open 33 hours per week

  • 2.11 EFT staff

  • In 2000 - under performing - decline in loans and usage


Reasons for decline
Reasons for decline:

  • Hours of opening - not enough

  • Location, signage and identification issues

  • Unattractive library facade

  • Not enough $$$ for resources

  • Lack of staff IT skills and experience

  • Poor quality speed and performance (IT)

  • Lack of community space


Televillage project
Televillage Project

“A televillage is a virtual community of people, firms, government, schools, libraries, health-care providers and others connected through a common vision and linked through telecommunications information resources and shared services”

(Kentucky Science and Technology Council Inc.)


Portland telecentre
Portland Telecentre

  • Outcome of community consultation

  • Community hub consisting of;

    -Training rooms

    -Meeting facilities

    -Public gallery space

    -Public access to ICT equipment

    -Business Incubation space


Portland library telecentre1
Portland Library & Telecentre

  • Living Libraries funding

  • Library redevelopment to incorporate the Telecentre concept

    ‘A state of the art facility providing a range of learning, teaching and recreating experiences around the themes of information technology and multi-media’

  • Building works completed in February 2004


New facility
New Facility

  • Library

  • New facade / entrance

  • Public access area (10-12 workstations)

  • Community Room

  • Business Incubator offices

  • Learning Laboratory (training room - 12 PCs)

  • Public gallery space


Operational issues
Operational Issues

  • Early days

  • Telecentre not opening until end April 2004

  • Seamless delivery of services

  • SA between Glenelg Council and GRLC

  • $$$ for GRLC to open longer hours and manage the public access area


Challenges
Challenges

  • Name for facility

  • Roles and responsibilities

  • Policies - need to be co-ordinated

  • Incomes - who keeps them?

  • IT maintenance - whose responsibility?

  • Marketing and promotion

  • ‘Them and us’ - culture to be avoided

  • The big question - sustainability…..


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