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A Day in the Life of a Subscription Agent Jo Connolly

A Day in the Life of a Subscription Agent Jo Connolly. UKSG – April 2011. Traditional role of the Agent. Order taker Claim handler Publisher payment facilitator Provider of print material Query handler. Changing role of Agent. Access provider – Set up/Management

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A Day in the Life of a Subscription Agent Jo Connolly

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  1. A Day in the Life of a Subscription AgentJo Connolly UKSG – April 2011

  2. Traditional role of the Agent Order taker Claim handler Publisher payment facilitator Provider of print material Query handler

  3. Changing role of Agent • Access provider – Set up/Management • Pricing specialist – Customisation – DDP – eDeal • Complex query handler • End user contact point • License Management • Business intelligence provider • Real time data bank • Financial flexibility ………increasing volumes of data

  4. Play your cards right……

  5. Higher 230,000 Title prices managed and updated annually 150,000

  6. Higher 65,000 Publisher Accounts 25,000

  7. Lower 30,000 Customer Accounts 50,000

  8. Higher 13,000 Titles with onesubscription attached 5,000

  9. Utilising resources • EDI • Outsourcing partners • Products • Tailored business models • Automation

  10. Questions ?

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