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Introduction to Informatics

Introduction to Informatics. Agenda. Who Are We? Products People Processes Information Security. Who Are We?. NHS Shared Service Centre Provide Informatics services to many NHS Trusts across the region

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Introduction to Informatics

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  1. Introduction to Informatics

  2. Agenda • Who Are We? • Products • People • Processes • Information Security

  3. Who Are We? • NHS Shared Service Centre • Provide Informatics services to many NHS Trusts across the region • Mersey Care, Aintree UHT, The Walton Centre, RLBUHT, LHCH, NHS Merseyside, Liverpool CCG • Hosted by Mersey Care

  4. Products • Hardware • PCs & laptops • Tablets (iPads, Samsung Galaxies, etc.) • Smartphones (BlackBerrys, iPhones, etc.) • Servers • Software • Email, Office suite, ad-hoc applications • Security (anti-virus, data encryption, etc.) • Clinical systems (PAS, pharmacy, etc.) • Tablet applications

  5. People • Service Desk • Desktop Support • Technical Support • Voice & Data • IT Security • Systems Development • Training • IT Procurement

  6. Processes • Service Desk is your SPOC for ALL IT-related queries! • What? • Fault reporting (including password resets) • Service Requests & Business Cases • How? • Phone • Service Desk Request Form • When? • Monday to Friday, 08:00 to 17:30

  7. Information Security • We need your help • Don’t save files to the c: drive (use S: or U:) • Lock you computer when unattended (Windows key + L) • Only use encrypted laptops and USB sticks • Only trusted approved mobile devices are allowed on the network • Report Information & IT security Incidents

  8. What is a Security Incident • Anything that could breach Confidentially, Integrity or Availability • Could be a :- • Lost usb stick or remote token • A shared password • A sensitive email sent to wrong person • Patient information sent to the wrong printer or fax • Having a virus

  9. Reporting Security Incidents • You may have reported to the IT Service Desk (e.g. Virus) • However all Information Security Incident should be logged on “Datix” • Available on the Internet Explorer Favourites under Merseycare Links (Datix) • :-Incident Report (IR1)

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