Lawson self service
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LAWSON SELF SERVICE. DENVER HEALTH & HOSPITAL AUTHORITY. Goals. Provide on line/electronic access for DHHA employees to enroll in benefits (Employee Self Service)

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Lawson self service





  • Provide on line/electronic access for DHHA employees to enroll in benefits (Employee Self Service)

  • Provide one site for all Self Service functions of Lawson (Requisition, Employee and Manager Self Service users) for ease in use and prevention of duplicate logins

  • Minimal customizations to adapt to Lawson patches and upgrades



  • Develop and setup standardized “look” to web site for all users including bookmarks

  • Define security by employee number, position and web requisition logon

  • Roll out to pilot group for Open Enrollment: Human Resources, Information Services, Materials Management

Approach cont

Approach (cont)

  • Provide resources for questions or problems

  • Identified internet explorer version requirements - IS contact provided for immediate resolution

  • Developed detailed instruction and communication plan

Post evaluation

Post Evaluation

  • Utilize reports to monitor and QA (login attempts, benefit enrollment)

  • Conducted survey for feedback on users experience

  • Identify areas of success and improvements for global rollout in 2006



  • RD30 record security includes employee number (HR11), requisition user (RQ04), requisition approval code (RQ02), login to laua (made this generic)

  • RD30 setup directed to customized default.xml via the ID type and attribute

Administration cont

Administration (cont)

  • RD30 link of web name and ID were made the same for simplicity and ease of maintenance (note: web type is old functionality)

  • Loaded records via RD930 or Microsoft Add-Ins

Administration cont1

Administration (cont)

  • LX00 Attribute setups crucial to attach to new xml and ID type (note this is setup as USERENV attribute type)

  • Personnel skill set requirements include a good Java expert for screen customizations

Administration cont2

Administration (cont)

Administration cont3

Administration (cont)

Administration cont4

Administration (cont)

Trouble shooting

Trouble Shooting

  • Be sure to use IOS cache refresh frequently to update portal

  • Internet Explorer must meet Lawson requirements. Blocking of pop-ups cannot be enabled. Typical errors: "Error on page" --and-- "Object doesn't support this property or method" --and-- "The server returned an invalid XML response"

  • Logan environment and application access takes trial and error. We opened Logan and disallow user from switching to this product line in preferences

Trouble shooting cont

Trouble Shooting (cont)

  • Attributes are very sensitive on setup so may need to delete RD30 and start over

  • Minimize bookmarks (parent vs. child) to limit selections on login page and prevent too many pop-ups



  • Login Error warning – If User ID or password was incorrect, background turned red and we customized so users see “Invalid username or password” verbiage. See Lawson Guru Letter:

Customizations cont

Customizations (cont)

  • Preferences lock out – removed Preferences button from menu so users can not subscribe to bookmarks. All bookmark subscriptions are set up by Administrator

  • Logout button – Set up Logout button for users to close Portal. Did this because Lawson caches User ID’s and passwords unless all browser windows are closed. See Lawson Guru Letter:

Customizations cont1

Customizations (cont)

  • All customizations were made via a copy of default.xml and logon.htm to prevent over-writing with updates

  • Removed search box to lock down security for generic users

  • Future customizations of our customized xml’s require deletion of username.xml files. Portal refresh is required on logon and new username.xml is created

  • MSP applies are carefully monitored for changes to above files as well as bookmark changes

Benefits open enrollment

Benefits Open Enrollment

Items to consider:

  • Cycles.htm will need to be edited for spending account enrollments to work

  • New benefit rates must be entered into Lawson much earlier than when using manual enrollment

  • “No coverage” plan must be set up for each OE plan type

  • Salary information and entire SSN prints on confirmation statement – make sure employees are aware of this in case they do not have a dedicated printer

Benefits set up

Benefits Set up

  • BS01

Benefits set up1

Benefits Set-up

  • BS02

Benefits set up2

Benefits Set Up

  • BS03

Open enrollment process

Open Enrollment Process

Open enrollment process1

Open Enrollment Process

Open enrollment process2

Open Enrollment Process

Open enrollment process3

Open Enrollment Process

Open enrollment process4

Open Enrollment Process

Open enrollment process5

Open Enrollment Process

Open enrollment process6

Open Enrollment Process

Open enrollment process7

Open Enrollment Process

Employee self service

Employee Self Service

View only access to:

  • Training - History & Scheduled Trainings

  • Employment – Job Profile & Review History

  • Pay – Tax Withholdings & Pay Stubs

    • (can print out W-4 to send to payroll but can not directly update Lawson)

  • Personal – Leave Balances and Emergency Contact information

Manager self service

Manager Self Service

View only access to:

  • Employee Dates:

    • birthday (mm/dd), original hire date, adjusted hire date and length of service

  • Position Requisitions

  • Direct Reports

    • Profile (Employment data)

    • Employee drill around (Leave balances, etc.)

Manager self service1

Manager Self Service

Nice features:

  • “New Hire” notation next to any direct report recently hired

  • “Review due” notation for anyone who has review due in next thirty days

  • “Overdue Review” notation for anyone whose review is currently overdue

Manager self service2

Manager Self Service

Nice features (cont)

  • Reporting structure works well - ability to review the direct reports of your direct reports

Survey feedback

Survey feedback

  • Need ability to change password within Self Service

  • On-line open enrollment was quick and easy

  • Convenience of completing enrollment at your own computer

  • Nice to be able to retrieve PTO balances, etc. without having to call someone

Survey feedback cont

Survey feedback (cont)

  • Easy to navigate – no training necessary

  • Recommend offering classes for those who do not use computers on daily basis

  • Not having to deliver paperwork to benefits was nice

  • Wish the Leave Balances for direct reports were in same format as Employee information

Requisition self service

Requisition Self Service

Items to consider:

  • RQ04 setup to include locking down to a particular accounting unit

  • Unable to use Shopping Cart in 8.0.3 as it creates user roles which override the customized role

  • Only able to see requisitions created by requisition user logged on

Requisition self service1

Requisition Self Service

Items to consider (cont):

  • Templates go a long way to helping customers with ordering

  • RQ02 approval codes have non-encrypted passwords which force generic usage unless each individual has a unique approval code

Requisition self service2

Requisition Self Service

Nice Features

  • Ability to check and drill around on requisition status

  • Ease of use compared to RQ10

  • Search capabilities are more robust in RSS than LID

  • Shortcuts to non-Lawson ordering sites

Requisition self service cont

Requisition Self Service (cont)


Requisition self service cont1

Requisition Self Service (cont)




The end

The End

Thank you for attending ROMLUG!

Contact information:

Charlene Childs (Human Resources) [email protected]

Sue Parkins (Procurement/AP) [email protected]

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