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Municipal Waste Management Association 2002 Annual Meeting

Municipal Waste Management Association 2002 Annual Meeting. April 29 - May 1, 2002 Washington, D.C. Zachary Lowe. 9/11: Lessons Learned. Crisis Management Plan & Response Mechanism Communication Continuing education for employees & knowledge of them Confidence of employees in public

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Municipal Waste Management Association 2002 Annual Meeting

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  1. Municipal Waste Management Association2002 Annual Meeting April 29 - May 1, 2002 Washington, D.C. Zachary Lowe

  2. 9/11: Lessons Learned • Crisis Management Plan & Response Mechanism • Communication • Continuing education for employees & knowledge of them • Confidence of employees in public • Secure facilities & other assets

  3. WM Solution: Health & Safety • Hired Ben Hoffman & developed website to address medical issues • Established anti-terrorism task force • Guidelines for handling mail, suspicious packages, waste • Strengthened Employee Assistance Program • Mandated zero tolerance for DOT non-compliance

  4. WM Solution: Security • Developed Crisis Management Plan & Response Program • Instituted drug testing & pre-employment background screening for all candidates for employment • Built Life Safety Monitoring Center • Established guidelines for security of all facilities & equipment • Enhanced commitment to law enforcement liaison & developed awareness program for drivers

  5. WM Solution: Communications • Enhanced focus of Communications Group to better support local community activities & emergencies • Developed Employee Advisory System & instituted threat levels based on perceived threat • Instituted facility security briefings as a consideration for our potential customers

  6. Questions? • Corporate Security 24/7 hotline 713-265-1200 • Zack Lowe VP of Corporate Security 713-512-6568 (office), 713-394-5194 (fax) • Jim Schultz VP of Health & Safety 713-265-1566 (office), 713-394-5021 (fax) • Everett Bass VP of Public Sector Services 713-512-6525 (office), 713-394-2145 (fax)

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