Four models of global application stewardship
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Four Models of Global Application Stewardship. GITM World Conference Naples, IT June 2007. Agenda. Stewardship of Information Application Stewardship Global Application Stewardship Application Stewardship Activities Enhancers and Inhibitors Four Models of Global App Stewardship

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Four Models of Global Application Stewardship

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Four models of global application stewardship

Four Models of Global Application Stewardship

GITM World Conference

Naples, IT

June 2007

GITM Conference Naples, June 2007


Agenda

Agenda

  • Stewardship of Information

  • Application Stewardship

  • Global Application Stewardship

  • Application Stewardship Activities

  • Enhancers and Inhibitors

  • Four Models of Global App Stewardship

  • Global App Stewardship Activities

GITM Conference Naples, June 2007


Information stewardship

Information Stewardship

  • Information as a corporate resource

  • Increasing the likelihood of productive and sustainable use of corporate information

  • Agency relationships

  • Stewardship relationships

  • Characteristics of stewardship

GITM Conference Naples, June 2007


Application stewardship

Application Stewardship

  • Increasing the likelihood of productive and sustainable use of applications

  • Productive: producing desired outcomes (doing things right)

  • Sustainable: desiring productive outcomes (doing the right things)

  • Contrast exploitation

GITM Conference Naples, June 2007


Global application stewardship

Global Application Stewardship

  • Multi-site, international application usage

  • Compounds problems of productivity and sustainability

  • Application portfolio is likely to be fragmented

  • Local/Global issues

  • IT Governance issues dominate

GITM Conference Naples, June 2007


Application stewardship activities

Deployment

Mastery

Exploration

Evaluation

Improvement

Continuous

Application Stewardship Activities

Acquisition

Application improve-ment, task improvement

Rewarding, punishing, feedback

Results feedback, advice

Installation, access advice

Launch advice, configurat-ion advice

Training, mentoring, task/applica-tion fit advice

Performance monitoring, publicity, satisfaction measurement

GITM Conference Naples, June 2007


Enhancers and inhibitors

Deployment

Mastery

Exploration

Evaluation

Improvement

Continuous

Enhancers and Inhibitors

Acquisition

Trustworthy, useful, effective evaluation culture, cooperative process; appreciation of role of technology and information

Spirit of continuous improvement in IT culture, regard for users / IT dom-inance over users, lack of IT resources for improvement

Culture allowing / dis-couraging innovation

Openness, Cooperation / Secrecy, Competition

Process stability and familiarity / inexperience, information hiding

Training encouragement; culture of mastery / culture of coping

IT dept. that communicates and understands its service responsibilities

GITM Conference Naples, June 2007


Four models of global application stewardship1

Devolved

Decentralized

Distributed

Four Models of Global Application Stewardship

Centralized

GITM Conference Naples, June 2007


Activities

Activities

  • Centralized: IT Department

    • Hardware and software performance and improvement; strategic applications

  • Decentralized: Specialist User Department

    • Tool performance, task-technology fit, application improvement, monitoring tool performance; tactical applications

  • Devolved: User Managers

    • Job performance with tool, training, evaluation of performance, mentoring; operational applications

  • Distributed: Users

    • Task performance; end-user applications

GITM Conference Naples, June 2007


Next steps

Next Steps

  • Locate Stewards, characterize jobs

  • Develop theory of inhibitors and encouragers

  • Create portfolios of job responsibilities and rewards

  • Integrate with IT governance ideas

GITM Conference Naples, June 2007


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