Chapter 26
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Chapter 26. Inspections of the UI. Heuristic inspection. Recommended before but in lieu of user observations Sort of like an expert evaluation Heuristics can be based on guidelines or style guides One set of heuristics was proposed by Nielsen: http://www.useit.com

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Chapter 26

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Chapter 26

Chapter 26

Inspections of the UI


Heuristic inspection

Heuristic inspection

  • Recommended before but in lieu of user observations

  • Sort of like an expert evaluation

  • Heuristics can be based on guidelines or style guides

  • One set of heuristics was proposed by Nielsen: http://www.useit.com

  • Here they are: http://www.useit.com/papers/heuristic/heuristic_list.html


Nielsen s hueristics

Nielsen’s Hueristics

  • Visibility of system status

    • feedback availability

  • Match between system and real world

    • avoid jargon

  • User control and freedom

    • undo and redo

  • Consistency and standards

    • follow platform conventions (style guides?)


Cont d

cont’d.

  • Error prevention

    • error messages, error prevention

  • Recognition rather than recall

    • visibility

  • Flexibility and efficiency of use

    • tailorability (e.g., shortcuts for power users)

  • Aesthetic and minimalist design

    • avoid irrelevant info


Cont d1

cont’d.

  • Error diagnosis

    • error messages

  • Help and documentation

    • self-explanatory

  • See Heuristic Evaluation of Usability of Infants


Conducting heuristic insp

Conducting heuristic insp.

  • Choosing inspectors:

    • usability experts (e.g., Jakob Nielsen)

    • domain experts (e.g., ATC controllers)

    • designers

    • developers

    • nonexperts (perhaps domain experts)


Collecting evaluation data

Collecting Evaluation Data

  • Possible template for heuristic evaluation

  • Follows along task description


Data analysis

Data Analysis

  • Procedure for analysis should follow that of analysis of user observation data

  • Procedure for interpretation should be similar as well

  • Potential benefits:

    • inspections may be cheaper then user studies

    • inspectors often suggest solutions (users do not)

    • inspections can be quicker


Pitfalls of inspections

Pitfalls of inspections

  • Inspectors aren’t real users

    • difficult to make predictions of what real users will actually do

    • inspectors may attach different importance to found defects

  • Inspectors may be biased by their experience

  • Inspectors may have insufficient domain knowledge


Other types of inspections

Other types of inspections

  • Participatory heuristic evaluations: if not using HCI or domain experts, but users as inspectors

  • Guideline reviews: instead of heuristics, use guidelines, style guides, etc.

  • Standards inspections: evaluate UI against something like ISO 9241

  • Cognitive walkthrough

  • Peer review: use your friends…


Participatory heuristics

Participatory heuristics

  • system status

  • task sequencing

  • emergency exits

  • flexibility and efficiency of use

  • match between system and real world

  • recognition rather than recall

  • aesthetic and minimalist design


Participatory heuristics1

Participatory heuristics

  • error reporting

  • error preventing

  • skills

    • enhance user skills (e.g., wizards)

  • pleasurable and respectful interaction

  • quality work (timeliness, accuracy, aesthetics, completeness

  • privacy


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