Food Service Industry

1. Food Service Industry Unit 1

2. Developing YOUR Employability Skills The conference board of Canada’s Corporate Council on Education developed the Employability Skills Profile to communicate the changing skills needed to be successful in today’s workplace.

3. Employability Skills Profile The profile is based on input from employers and validated by a wide range of organizations and individuals concerned with education and career training in Canada. The profile is a list of employability skills that young people need for paid or self-employment and to enhance their citizenship and self-fulfillment – in other words, to become fully participating members of society.

4. So, What are Employability Skills ? Employability skills are transferable skills that are used in all careers.

5. Two ways to develop your employability skills: • Learn them as part of the subject-based curriculum. • Participate in career preparation, work experience courses, or business education partnership exercises.

6. Employability Skills Profile Categories : • Academic Skills – equip people to communicate, think and continue to learn throughout their lives. • Personal Management Skills – ensure that people know how to demonstrate positive attitudes and behaviours, responsibility and adaptability. • Teamwork Skills – reflect the fact that people need to be able to work with others.

7. Employability Skills 2000+ The skills you need to enter, stay in, and progress in the world of work - whether you work on your own or as a part of a team.These skills can also be applied and used beyond the workplace in a range of daily activities. • WORK WITH OTHERS • understand and work within the dynamics of a group • ensure that a team's purpose and objectives are clear • be flexible: respect, be open to and supportive of the thoughts, opinions and contributions of others in a group • recognize and respect people's diversity, individual differences and perspectives • accept and provide feedback in a constructive and considerate manner • contribute to a team by sharing information and expertise • lead or support when appropriate, motivating a group for high performance • understand the role of conflict in a group to reach solutions • manage and resolve conflict when appropriate • PARTICIPATE IN PROJECTS AND TASKS • plan, design or carry out a project or task from start to finish with well-defined objectives and outcomes • develop a plan, seek feedback, test, revise and implement • work to agreed quality standards and specifications • select and use appropriate tools and technology for a task or project • adapt to changing requirements and information • continuously monitor the success of a project or task and identify ways to improve

8. Activity • Silently, think about your own Employability Skills. • Write down as many Employability Skills as possible that pertain to you. You have one minute to complete this task. • Write down where you acquired these skills (your experience). • Discuss Employability Skills with your classmates. What employability skills do they have and where they gained their experience from (i.e. being responsible – babysitting; using numbers – cashier).

9. Employability Skills • Academic Skills – communicate manage information use numbers think & solve problems • Personal Management Skills - demonstrate positive attitudes & behaviours be responsible be adaptable learn continuously work safely • Teamwork Skills - work with others participate in projects & tasks

10. Food Industry Employment Opportunities The food industry is broken into profit (to make money) and nonprofit (to provide a service ~ schools, hospitals, workplace dining rooms, nursing homes, prisons ~ meals are generally limited). Nonprofit food service industries are referred to as institutions. There are many different jobs in the food service industry: registered dietitian – professional trained in nutrition. caterer – specialize in preparing food that will be served elsewhere (i.e. weddings, banquets). Food service employees must be multi-talented and effective. The food service is one of Canada’s L A R G E S T industries, making up to 75% of the industrial jobs in Canada.

11. Institutional Food Service - May be nonprofit - Special diets often needed - Meals should be nutritious What are advantages and disadvantages of institutional food services?

12. Assignment 1.1Local Community / Career Opportunities Binder page 14 Due in 1 week…

13. Other jobs in theFood Service Industry Binder page 7

14. Ladder to Success Binder page 8

15. Samples of Front of House Staff Binder page 9

16. Samples of Back of House Staff Binder page 10

17. Dependable Willing to learn Organized Well-groomed Team worker Accurate Clean Advantages of food service employment… Can find work in almost any location Wages & benefits improving Demand Lots of part-time jobs Need for workers will continue to increase Opportunities for advancement Disadvantages of food service employment… Work under pressure Often low pay for beginning jobs Work shift work (nights, weekends, holidays, odd hours) What makes a great employee?

18. Assignment 1.2Interview & Restaurant Evaluation Binder page 15 Due in 1 week

19. Chapter Questions… Binder page 11 - 13 TEST Coming Soon!!!

20. Chapter 1.1 Questions - CAREERS 1. Employees who take pride in their work and treat customers with ____and ____ will find rewarding opportunities in the food service industry. 2. Foodservice jobs generally fall into two categories: those that work with _____________ and those that involve__________. 3. In a kitchen ______, special tasks are assigned to each member of the kitchen staff. 4. Most restaurants ________, or provide work experience in a variety of tasks. 5. Cross-training reduces the cost of ______ and results in ___________.

21. 6. ___________ work in a production line, prepare meals quickly and are generally divided into stations. 7. __________reports to the executive chef and may supervise other chefs. 8. ____________ make baked items and pastries. 9. __________ prepares ingredients to be used on the food line. 10. _____________ is responsible for preparing cold food items. 11. ____________ manages all kitchen operations. 12. ______________work in labs or test kitchens, i.e. Pillsbury or Kraft. 13. _____________ oversees banquet operations and coordinate events.

22. 14. ________________ reports to the foodservice director or general manager and coordinates the menus for each function. 15. ______________orders ingredients and makes sure they are prepared correctly. 16. ____________________coordinates hosts, servers and bussers. 17. _______________oversees the entire restaurant, including day-to-day operations such as record keeping, payroll, advertising and hiring. 18. __________ buys goods according to his/her clients’ needs, i.e. shopping for best prices of ingredients, ordering ingredients to meet demands of the menu. 19. ____________represents the company that sells the product to the foodservice industry. 20. A _______is a company that sells products to the foodservice industry. 21. The foodservice staff work directly with the _________ whereas the food preparation staff work with the _______. 22. Executive chef and manager are examples of ____________ job opportunities.

23. Chapter 1.2 Questions - TRENDS 1. Trends are general developments or movements in a certain direction within the industry, and may be ______, _______, _______, ________ or economic in nature. 2. Institutions such as ________ and _______ provide food service to a large number of people. 3. The three societal factors that influence customer needs are___________, ______ and ____________. 4. Beginning jobs that require little or no experience are referred to as __________ positions. 5. Non commercial operations, i.e. hospitals aim to cover ___________ whereas _________ operations , i.e. restaurants, aim to make profit.

24. 6. Establishments that provide limited selection at low prices are called __________ restaurants. 7. Servers take customer orders and then bring the food to the table are _________ restaurants and can range from themed facilities to family restaurants. 8. A restaurant that offers an upscale atmosphere, excellent food and service and higher prices is referred to as a __________ restaurant. 9. How do trends impact the foodservice industry? ______________________________ 10. The two categories of foodservice operations are __________and____________.

25. Chapter 1.3 Questions - EDUCATION & TRAINING 1. You can begin preparing for a career in the foodservice industry while you are in ____ 2. While in high school, you can take culinary arts and try getting ______ work at a foodservice operation. 3. After high school, you can enroll in an _______ program, a ______program, or an associate or __________ degree program. 4. Learning excellent ___________ skills- reading, writing, listening and speaking is critical. 5. ____________ positions such as dishwasher and counter worker require little or no training or experience. 6. ___________ programs involve work experience, course work and a certification test. 7. Certification is available in different areas such as culinary, baking and ________.

26. 8. An _______involves a combination of hands-on training and classroom learning. 9. Some associate degrees offer classroom learning and provide ________ experience so you can apply techniques you’ve learned in class. 10. __________ degree programs prepare students for supervisory and management positions in the food service industry. 11. There are two types of bachelor degrees that are common in the foodservice industry: ___________ bachelor degrees provide students with hands-on learning and industry-specific information, and _______ bachelor degrees such as marketing, business and management provide a wide array of skills and information.

27. 12. Some corporations offer specialized training programs known as _________ training programs. 13. Military training programs offer entry-level positions through management positions, allowing foodservice personnel to find ________ once out of the military. 14. Some food service managers use a training called ________ when providing employees with on-the job training, allowing them to learn a variety of skills.