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Public Transit Performance Measurement. Measure What Really Matters Jerry Benson, Ph.D. Chief Operating Officer Utah Transit Authority September 13, 2010. Misguided Measurement Misdirects Policy. Measure What Really Matters?. Economic health Social justice Environmental protection.

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Public Transit Performance Measurement

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Public transit performance measurement

Public Transit PerformanceMeasurement

Measure What Really Matters

Jerry Benson, Ph.D.

Chief Operating Officer

Utah Transit Authority

September 13, 2010

Misguided measurement misdirects policy

Misguided MeasurementMisdirects Policy

Measure what really matters

Measure What Really Matters?

  • Economic health

  • Social justice

  • Environmental protection

Measure what really matters1

Measure What Really Matters?

National security

  • Foreign Oil Dependence

  • Housing Affordability

  • Movement of Goods

Public transit performance measurement

In 1973, after the OPEC oil embargo, the US had the opportunity to change its transportation system and reduce dependence on foreign oil.Instead, Americans have increased annual VMT per capita by 250 percent. Imported oil as a percentage of US oil consumption has increased from 35.8% in 1975 to 58.2% in 2007.

National and regional outcomes not micro operational outcomes should drive policy

National and Regional Outcomes,Not Micro-Operational Outcomes, Should Drive Policy

Public transit performance measurement

Our Region’s Future

Regional Choices and Outcomes



Land Use

Energy Use



Job Creation

Land Consumption

Open Space

Water Use

Air Quality


Miles of Driving

Land consumption

Land Consumption


Vehicle miles of travel per day

Vehicle Miles of Travel Per Day

Total emissions tons per day

Total EmissionsTons Per Day

Housing mix current and 2020

Housing Mix: Current and 2020

Total infrastructure costs

Total Infrastructure Costs

Public transit performance measurement

“Give me a lever long enough . . . and I shall move the world.”


The Transportation System

is the “Longest Lever” that creates a Region’s future urban form

The right transportation recipe

The Right Transportation Recipe

  • A balanced transportation system

    MIXED WITH . . .

  • Land use that makes it effective

  • Quality service

  • Efficient operations

Quality and performance management system qpms

Quality and Performance Management System (QPMS)

Utah s challenges

Utah’s Challenges

  • No regional land use plan, authority.

  • Multiple MPO’s in urbanized area.

  • No regional outcome goals.

  • Unregulated, private parking.

  • Air quality conformity process doesn’t enable flexibility, creativity.

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