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Welcome WI Mental Health Collaborative V. (Title). Name(s) of presenter(s) Organizational Affiliation. February 24, 2014. Welcome WI Mental Health Collaborative V February 24 2014. Today ’ s call will start at 1:00 pm.

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  1. Welcome WI Mental Health Collaborative V (Title) Name(s) of presenter(s) Organizational Affiliation February 24, 2014

  2. Welcome WI Mental Health Collaborative V February 24 2014 Today’s call will start at 1:00 pm. (Call is scheduled for 1.5 hours, but we don’t expect it to go that long.) Step 1 Step 2 Please do the following two steps. Call the conference line 1-888-291-0079 Access code: 6654013# Press *6 to mute and un-mute your phone Turn off or mute your computer speakers.

  3. WI Mental Health Collaborative III Kick-off call February 24,2014 1:00 pm – 2:30 pm • Agenda • Welcome • Introductions & Roll Call • Overview of the Collaborative • The NIATx Model • Wisconsin Dells Change Leader Academy Logistics

  4. Framework for Change

  5. Customers are served by processes. 85 percent of customer-related problemsare caused by processes. You must improve your processes to better serve customers. Why Process Improvement?

  6. Five Key Principles Evidence based predictors of successful change • Understand & Involve the Customer • Focus on Key Problems • Select the Right Change Leader • Seek Ideas from Outside the Field and Organization • Do Rapid Cycle Testing

  7. PDSA Cycles Plan the change Do the plan Study the results Act on the new knowledge Adapt Adopt Abandon Two-week-long cycles Making Changes

  8. Start by asking three questions: What are we trying to accomplish? How will we know a change is an improvement? What changes can we test? Rapid-cycle Testing

  9. Collect baseline data Determine the target population and location Establish a clear aim Select a Change Leader and the Change Team Before Making Changes

  10. Example Aims • Promote effective transitions & increase continuation to the next level of care • Increase client involvement in discharge process • Engage clients within 48 hours • Reduce time between discharge & intake • Increase client coping mechanisms to prevent re-hospitalization • Reduce Chapter 51 hospitalizations where alcohol is a primary factor

  11. Who’s Who in Process Improvement? Executive Sponsor Change Leader Change Team Members

  12. Vision Provides a clear link to a strategic plan Sets a clear aim for the Change Project Engagement Supports the change leader Periodically attends change team meetings Personally invites change team participants Leadership Removes barriers to change Connects the dots Communicates clearly, concisely, and constantly Executive Sponsor

  13. The Change Leader must have… Influence, respect, and authority across levels of the organization A direct line to the CEO Empathy for all staff members Time devoted to leading Change Projects Powerful Change Leader

  14. Leadership Characteristics

  15. What do Change Team Members look like? Front line workers and supervisors Key community stakeholders Staff from other healthcare organizations Representatives from the another county Members of the community Others impacted by the change in your county or organization

  16. Meet regularly Ensure accountability Record and distribute minutes Assign tasks and responsibilities Identify potential solutions Quickly test one idea Measure the impact of the change Change Team Responsibilities

  17. NIATx Supports • Coaching • Site Visits • Monthly Calls • Monthly Group Calls • Learning Sessions • Change Leader Academy • Closeout Session • Web (www.niatx.net)

  18. What is the Plan for 2014 • Cohort of counties who will receive intensive coaching • Statewide learning collaborative • Kick-off conference call • Wisconsin Dells Change Leader Academy • Local learning collaborative in your DHS region • Monthly group coaching calls • Close-out session to share results

  19. Change Leader Academy Wisconsin Dells, WI Logistics: 1. Who 2. What 3. When 4. Where 5. Preparation

  20. The Walk-through Overview

  21. Walk-through and Expectations • Purpose • Process • Preparation • Participate actively • Prospective problem solving • Plan your next steps

  22. Questions

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