Effective Cross-Cultural Communication Tips. Melanie Manares Kansas State Department of Education. Before you begin…. Learn how to pronounce the person’s name and how to address him/her Learn about appropriate eye or physical contact Be aware of inappropriate gestures Avoid taboo subjects
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Effective Cross-Cultural Communication Tips
Kansas State Department of Education
Yes means yes
Being up front
Smile means friendly, warm and inviting
Name is my own
Animals make great pets
Yes means not no
Smile means not serious, flaky, inviting
Name is my family’s
Animals are dirty and should be left outside
Misunderstandings occur when…
people employ different rules or different norms to a shared situation.
Trouble begins when…
people think that their way is the only way or is the way that makes the most sense, and they refuse to look at the situation differently or from another perspective.