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Suffolk County Council Delivering Differently

Suffolk County Council Delivering Differently. Outsourcing, in-sourcing and divestment The role of HR and OD in radical service transformation Aidan Dunn Assistant Director Strategic Finance and Head of Procurement Suffolk County Council. Our ambition was to take a more commercial approach.

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Suffolk County Council Delivering Differently

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  1. Suffolk County CouncilDelivering Differently Outsourcing, in-sourcing and divestment The role of HR and OD in radical service transformation Aidan Dunn Assistant Director Strategic Finance and Head of Procurement Suffolk County Council

  2. Our ambition was to take a more commercial approach • To be a smaller and more effective Council • To put a much greater emphasis on commissioning and have much lower levels of direct service provision. • To improve services whilst spending less money

  3. Outsourcing, Insourcing and Divestment • Over a three year period the Council divested eight different services and set up 5 trading companies • Through this process: • Transferred 4000 staff out of direct Council employment • Set up contracts totalling over £75m. • During 2014 SCC in-sourced its Back Office Services from a Joint Venture with BT (700 staff transferred into the Council)

  4. Commercial Council

  5. Commissioning Council • 65% of our budget is now spent with suppliers • 1700+ contracts

  6. Simpler Council

  7. The benefits • Financial • Commercial • Flexibility and service responsiveness • Increased Community Involvement • Staff Benefit

  8. The Role of HR and OD • HR were an essential part of the team • Large scale and complicated TUPE – capacity planning • Culture Change for divestees and the Council

  9. Meanwhile back in the Council ….. • Simplify and standardise • Automate and move to self service • A smaller council needs fewer staff • a business-like culture • ‘a managers job is to manage’ • 21st Century Public Servant

  10. A Change in Culture and a Change in Skills

  11. Have you noticed a difference in the library service in Suffolk over the past year? • I think it is about the same 53.8% • I thinks its got better 39.4% • I think its got worse 6.8% I’m amazed that we still have such an excellent service. I moved here from the London borough of Brent where 50% of libraries have been closed. So I know how lucky I am to be here!"  Suffolk Libraries Customer

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