بسم الله الرحمن الرحيم

1. بسماللهالرحمنالرحيم

2. Designing your processes Business Process Management

3. Objectives • Possess practical knowledge to initiate a Business Process Management project in your organisation • This will be conducted by using A approach of BPM

4. CPM Conceptual Framework

5. Business Process Management What is it? • “Governance of a business's process environment to improve agility and operational performance” – Gartner Research • The management of a “set of steps a business performs to create value for customers” – Harvard Business Review • “A business process is a set of logically related tasks that use the resources of an organization to achieve a defined business outcome” – Davenport & Short1 1: The new industrial engineering: information technology and business process redesign

6. Approach

7. Approach

8. The Business in Business Process Management How do you create a value chain?

9. Value Chain • Virtually in any way; common approaches are • APQC’s PCF • Porter’s Value Chain

10. Value Chain Example

11. Approach

12. Classification Framework • Provides framework to catergorise processes • Possible ways are • Porter’s Value Chain • APQC’s Process Classificaiton Framework • Business Units/Functions

13. Organisation Chart • Different from the functional structure • Focuses on the role of the individual • Role: set of activities that are to be performed by the resource • Independent from job positions

14. Approach

15. Life Cycle • A “value chain” at a functional level • It allows: • A high level overview • A breakdown of the function into different stages • A breakdown of the stages into tasks and processes

16. Approach

17. Risk Log • 2 aspects • Risks: Documenting all the risks associated with the processes; focus primarily on operational risks • Voice of Customer: to understand your customers requirements • Customers can be both internal and external

18. Approach

19. Process Map • A graphical representation of the sequence of steps or activities constituting a process, from inputs through to the outputs.

20. Process Documentation – Policies • Business rules that govern your process; business rules can cover • Compliance requirements • Industry standards • Business Practices • Anything • Restrictive in nature and hence should not be open ended • Clear owner is required to ensure enforcement • Time bound to ensure effectiveness

21. Process Documentation – Key Performance Indicators • Quantifiable indicator to measure the performance of the process • Where the data is located or found • How is the KPI being measured • Who is the audience of the KPI

22. Process Documentation – Document Management • All the documents used in the process, documents can be: • Electronic forms/documents • Printed forms/documents • External (from suppliers) documents • Location of where to find the documents

23. Process Documentation – Authority Matrix • Approvals for certain transactions • Quick snapshot of approval authorities • In compliance with the DOA • Any delegates in the absence of the original authority

24. Summary Process Documentation

25. Q, A & E Speaker Info. Name: Irfan Younas Malick Email: imalick@emaarec.com