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بسم الله الرحمن الرحيم

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بسم الله الرحمن الرحيم. Designing your processes. Business Process Management. Objectives. Possess practical knowledge to initiate a Business Process Management project in your organisation This will be conducted by using A approach of BPM. CPM Conceptual Framework.

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designing your processes

Designing your processes

Business Process Management

  • Possess practical knowledge to initiate a Business Process Management project in your organisation
  • This will be conducted by using A approach of BPM
business process management what is it
Business Process Management What is it?
  • “Governance of a business\'s process environment to improve agility and operational performance” – Gartner Research
  • The management of a “set of steps a business performs to create value for customers” – Harvard Business Review
  • “A business process is a set of logically related tasks that use the resources of an organization to achieve a defined business outcome” – Davenport & Short1

1: The new industrial engineering: information technology and business process redesign

the business in business process management
The Business in Business Process Management

How do you create a value chain?

value chain
Value Chain
  • Virtually in any way; common approaches are
    • APQC’s PCF
    • Porter’s Value Chain
classification framework
Classification Framework
  • Provides framework to catergorise processes
    • Possible ways are
      • Porter’s Value Chain
      • APQC’s Process Classificaiton Framework
      • Business Units/Functions
organisation chart
Organisation Chart
  • Different from the functional structure
  • Focuses on the role of the individual
    • Role: set of activities that are to be performed by the resource
    • Independent from job positions
life cycle
Life Cycle
  • A “value chain” at a functional level
  • It allows:
    • A high level overview
    • A breakdown of the function into different stages
    • A breakdown of the stages into tasks and processes
risk log
Risk Log
  • 2 aspects
    • Risks: Documenting all the risks associated with the processes; focus primarily on operational risks
    • Voice of Customer: to understand your customers requirements
      • Customers can be both internal and external
process map
Process Map
  • A graphical representation of the sequence of steps or activities constituting a process, from inputs through to the outputs.
process documentation policies
Process Documentation – Policies
  • Business rules that govern your process; business rules can cover
    • Compliance requirements
    • Industry standards
    • Business Practices
    • Anything
  • Restrictive in nature and hence should not be open ended
  • Clear owner is required to ensure enforcement
  • Time bound to ensure effectiveness
process documentation key performance indicators
Process Documentation – Key Performance Indicators
  • Quantifiable indicator to measure the performance of the process
  • Where the data is located or found
  • How is the KPI being measured
  • Who is the audience of the KPI
process documentation document management
Process Documentation – Document Management
  • All the documents used in the process, documents can be:
    • Electronic forms/documents
    • Printed forms/documents
    • External (from suppliers) documents
  • Location of where to find the documents
process documentation authority matrix
Process Documentation – Authority Matrix
  • Approvals for certain transactions
  • Quick snapshot of approval authorities
  • In compliance with the DOA
  • Any delegates in the absence of the original authority

Process Documentation

q a e
Q, A & E

Speaker Info.

Name: Irfan Younas Malick

Email: [email protected]