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بسم الله الرحمن الرحيم. Designing your processes. Business Process Management. Objectives. Possess practical knowledge to initiate a Business Process Management project in your organisation This will be conducted by using A approach of BPM. CPM Conceptual Framework.

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بسم الله الرحمن الرحيم

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4896158

بسماللهالرحمنالرحيم


Designing your processes

Designing your processes

Business Process Management


Objectives

Objectives

  • Possess practical knowledge to initiate a Business Process Management project in your organisation

  • This will be conducted by using A approach of BPM


Cpm conceptual framework

CPM Conceptual Framework


Business process management what is it

Business Process Management What is it?

  • “Governance of a business's process environment to improve agility and operational performance” – Gartner Research

  • The management of a “set of steps a business performs to create value for customers” – Harvard Business Review

  • “A business process is a set of logically related tasks that use the resources of an organization to achieve a defined business outcome” – Davenport & Short1

    1: The new industrial engineering: information technology and business process redesign


Approach

Approach


Approach1

Approach


The business in business process management

The Business in Business Process Management

How do you create a value chain?


Value chain

Value Chain

  • Virtually in any way; common approaches are

    • APQC’s PCF

    • Porter’s Value Chain


Value chain example

Value Chain Example


Approach2

Approach


Classification framework

Classification Framework

  • Provides framework to catergorise processes

    • Possible ways are

      • Porter’s Value Chain

      • APQC’s Process Classificaiton Framework

      • Business Units/Functions


Organisation chart

Organisation Chart

  • Different from the functional structure

  • Focuses on the role of the individual

    • Role: set of activities that are to be performed by the resource

    • Independent from job positions


Approach3

Approach


Life cycle

Life Cycle

  • A “value chain” at a functional level

  • It allows:

    • A high level overview

    • A breakdown of the function into different stages

    • A breakdown of the stages into tasks and processes


Approach4

Approach


Risk log

Risk Log

  • 2 aspects

    • Risks: Documenting all the risks associated with the processes; focus primarily on operational risks

    • Voice of Customer: to understand your customers requirements

      • Customers can be both internal and external


Approach5

Approach


Process map

Process Map

  • A graphical representation of the sequence of steps or activities constituting a process, from inputs through to the outputs.


Process documentation policies

Process Documentation – Policies

  • Business rules that govern your process; business rules can cover

    • Compliance requirements

    • Industry standards

    • Business Practices

    • Anything

  • Restrictive in nature and hence should not be open ended

  • Clear owner is required to ensure enforcement

  • Time bound to ensure effectiveness


Process documentation key performance indicators

Process Documentation – Key Performance Indicators

  • Quantifiable indicator to measure the performance of the process

  • Where the data is located or found

  • How is the KPI being measured

  • Who is the audience of the KPI


Process documentation document management

Process Documentation – Document Management

  • All the documents used in the process, documents can be:

    • Electronic forms/documents

    • Printed forms/documents

    • External (from suppliers) documents

  • Location of where to find the documents


Process documentation authority matrix

Process Documentation – Authority Matrix

  • Approvals for certain transactions

  • Quick snapshot of approval authorities

  • In compliance with the DOA

  • Any delegates in the absence of the original authority


Summary

Summary

Process Documentation


Q a e

Q, A & E

Speaker Info.

Name: Irfan Younas Malick

Email: [email protected]


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