Quality assurance
Download
1 / 7

Quality Assurance - PowerPoint PPT Presentation


  • 183 Views
  • Uploaded on

Quality Assurance. ISO. http://www.iso.org/iso/management_standards.htm. ISO 9001:2000.

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about ' Quality Assurance' - adria-jefferson


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript

ISO

  • http://www.iso.org/iso/management_standards.htm


Iso 9001 2000
ISO 9001:2000

  • gives the requirements for quality management systems, is now firmly established as the globally implemented standard for providing assurance about the ability to satisfy quality requirements and to enhance customer satisfaction in supplier-customer relationships.


Iso 14001 2004
ISO 14001:2004

  • gives the requirements for environmental management systems, confirms its global relevance for organizations wishing to operate in an environmentally sustainable manner.


Sector standards
Sector Standards

  • Automotive ISO/TS 16949:2002

  • Education IWA 2:2007

  • Food safety ISO 22000:2005

  • Information security ISO/IEC 27001:2005

  • Health care IWA 1:2005

  • Local government IWA 4:2005

  • Medical devices ISO 13485:2003

  • Petroleum and gas ISO 29001:2003

  • Ship recycling ISO 30000

  • Supply chain security ISO 28000:2007


Total quality management
Total Quality Management

  • TQM is a set of management practices throughout the organization, geared to ensure the organization consistently meets or exceeds customer requirements. TQM places strong focus on process measurement and controls as means of continuous improvement.

  • Total Quality Management, TQM, is a method by which management and employees can become involved in the continuous improvement of the production of goods and services. It is a combination of quality and management tools aimed at increasing business and reducing losses due to wasteful practices.


  • Kaizen , or ‘Continuous Improvement’ is a policy of constantly introducing small incremental changes in a business in order to improve quality and/or efficiency.

  • This approach assumes that employees are the best people to identify room for improvement, since they see the processes in action all the time.

  • A firm that uses this approach therefore has to have a culture that encourages and rewards employees for their contribution to the process.


ad