PRELIMINARY VZB Project North Sales Review

1. PRELIMINARYVZB Project North Sales Review December 16, 2009 Proprietary & Confidential Use, Disclosure or Distribution of this material is not permitted to an unauthorized persons or third parties except by written agreement

2. Confidentiality This presentation is being furnished pursuant to, and constitutes confidential information subject to the provisions contained in, the Nondisclosure Agreement dated March 19, 2009 between Verizon Communications Inc. and Frontier Communications Corporation Proprietary & Confidential Use, Disclosure or Distribution of this material is not permitted to an unauthorized persons or third parties except by written agreement

3. Disclaimers The attached plan may include descriptions of actions to be taken under the Merger Agreement or another Transaction Agreement as defined therein (collectively, the “Transaction Agreements”). Descriptions of services or actions in this Plan are for information purposes only. In the event of any conflict between this Plan and any Transaction Agreement, the applicable Transaction Agreement shall control, and this Plan shall not be construed to expand, contract or interpret the actions to be taken under the Merger Agreement or expand, contract or modify the actions to be taken by the parties to any Transaction Agreement. While the information contained herein is believed to be accurate, Verizon makes no representation or warranty as to the accuracy of completeness of the information contained in this presentation, and Verizon expressly disclaims any liability based on such information, errors therein or omissions therefrom. Nothing contained herein is, or shall be relied on as, a promise, representation, or warranty by Verizon as to past, present or future performance or the condition of any tangible or intangible asset. The information contained herein is believed to be accurate as of the date printed on the front cover. At this time, realignment planning continues. The scope of realignment plans may change as a result of additional planning. In some cases, realignment plans are dependent on Frontier choice of service providers, or decisions that need to be made by Frontier on behalf of the business. Finally, Verizon expects that as realignment is implemented, plans will change to reflect the needs of the business and for other business or operational reasons. Verizon reserves the right to modify the realignment plan. Proprietary & Confidential Use, Disclosure or Distribution of this material is not permitted to an unauthorized persons or third parties except by written agreement

4. Contents Proprietary & Confidential Use, Disclosure or Distribution of this material is not permitted to an unauthorized persons or third parties except by written agreement

5. Summary of Sales Transition - SPINCO and WV Proprietary & Confidential Use, Disclosure or Distribution of this material is not permitted to an unauthorized persons or third parties except by written agreement

6. Summary of TransitionILEC Product Mix Transferring to Frontier • Contains Directory, vmail, voice messaging, • E911, AIN, BRI, surcharges, etc. Proprietary & Confidential Use, Disclosure or Distribution of this material is not permitted to an unauthorized persons or third parties except by written agreement

7. Sales - Segmentation Excludes Verizon Federal Inc (VFI) revenue that is not part of the transaction. • SMB and Enterprise Commercial spaces were combined • After review of ILEC revenue for Commercial & Gov/Ed accounts in FTR territory, segments appear similar: • 79% of Commercial accounts <$8.4K; 98% <$60K • < 1% of Commercial accounts > $500K • 65% of Gov/Ed is <$8.4K; 93% <$60K; inclusive of $17M for E911 • 37% of Federal is <$8.4K; 68% <$60K • Gov/Ed, Federal and Commercial treated separately due to unique verticals • West Virginia Accounts included above: 2,822 accounts, $64.1M Proprietary & Confidential Use, Disclosure or Distribution of this material is not permitted to an unauthorized persons or third parties except by written agreement

8. SMB/Commercial Gov/Ed Mainstream Complex Mainstream Complex 3,680 Accts $41M Managed ($8.4K-$16K TBR) 59 Accts $64.6M Managed (>$500K TBR) 1,468 Accts $43.4M Managed ($8.4K-$100K TBR) 185 Accts $71M Managed (>$100K TBR) 25,316 Accts $66.1M Unmanaged ($0-$8.4K TBR) 2,925 Accts $158.9M Managed ($16K-$500K TBR) FTR Billed Revenue FTR Billed Revenue 3,076 Accts $6.9M Unmanaged ($0-$8.4K TBR) Business Complexity Business Complexity Sales - Segmentation Potential Spend is typically part of segmentation criteria. Because only sites within FTR territory are considered (rather than entire account), potential spend cannot be factored. Federal: 33 accts, $17.6M (>$100K); 87 accts, $1.5M (<$100K) Proprietary & Confidential Use, Disclosure or Distribution of this material is not permitted to an unauthorized persons or third parties except by written agreement

9. Sales - Segmentation • Mainstream • Many accounts (33.5K) with low TBR per account ($0K-$16K commercial, $0K-$100K gov/ed) • Majority are single site, Less Complex • Inside Only Coverage Model • Top billing mainstream accounts have managed coverage for revenue growth and protection • Remainder of mainstream accounts are covered by pooled inside resources • Complex • Few accounts (2.9K) with moderate-high TBR per account ($16K-$500K commercial) • Majority are multi-site, More Complex business needs • Field and Inside Coverage Model • Provide field coverage whenever possible from a geo perspective • Inside Only coverage when accounts are not clustered in a geo • Enterprise • About 250 accounts with high annual TBR per account (>$500K commercial, >$100K gov/ed) • Majority are multi-site, more complex business needs and high revenue exposure • Field based coverage • Federal • 120 accounts with $19M total annual TBR, across multiple states, segregated for Federal government specialty. • Field based coverage with inside complement • Segmentation Channel Coverage Methodology: • Combined SMB and Enterprise Commercial for Sales Coverage • For top accounts, field module when density permitted • 2:1 Field to Inside ratio for top complex accounts • No field to inside teaming for “Enterprise” segment (none exists today) • Gov/Ed and Federal not mixed with Commercial; different vertical with unique requirements • State Contracts, E911 • For top accounts, field module when density permits • No field to inside teaming in Gov/Ed/Federal (none exists today) Proprietary & Confidential Use, Disclosure or Distribution of this material is not permitted to an unauthorized persons or third parties except by written agreement

10. Sales Coverage Plan One sales support in SMB/Commercial will have Performance Assurance responsibilities. Ratios align with all current Verizon benchmarks Proprietary & Confidential Use, Disclosure or Distribution of this material is not permitted to an unauthorized persons or third parties except by written agreement

11. Summary of Transition WVaILEC Product Mix Transferring to Frontier Other contains Vmail, Voice Messaging, Other Adjustments, Surcharges, E911, AIN, BRI ISDN, Other Voice Svcs (ie Calling Svcs, Directory Listings, Local Voice other, other Directory), other Core Svcs, OCC, E911 CPE, and Misc. Proprietary & Confidential Use, Disclosure or Distribution of this material is not permitted to an unauthorized persons or third parties except by written agreement

12. Sales Segmentation– West Virginia Excludes Verizon Federal Inc (VFI) revenue that is not part of the transaction. • SMB and Enterprise Commercial spaces were combined • After review of ILEC revenue for Commercial & Gov/Ed accounts in FTR territory, segments appear similar: • 72% of Commercial accounts <$8.4K; 96% <$60K • 51% of Gov/Ed is <$8.4K; 85% <$60K; • 24% of Federal is <$8.4K; 61% <$60K • Gov/Ed, Federal and Commercial treated separately due to unique verticals • Top Accounts: >$500K in annual spend • 5 Accounts have >$1M in Frontier Revenue • 15 Accounts have $500K < $1M in Frontier Revenue Proprietary & Confidential Use, Disclosure or Distribution of this material is not permitted to an unauthorized persons or third parties except by written agreement

13. SMB/Commercial Gov/Ed-Federal Mainstream Complex Mainstream Complex 321 Accts $3.6M Managed ($8.4K-$16K TBR) 22 Accts $13.3M Managed (>$250K TBR) 142 Accts $4.9M Managed ($8.4K-$100K TBR) 39 Accts* $19.6M Managed (>$100K TBR) 1,792 Accts $5M Unmanaged ($0-$8.4K TBR) 338 Accts $17.1M Managed ($16K-$250K TBR) FTR Billed Revenue FTR Billed Revenue 168 Accts $.4M Unmanaged ($0-$8.4K TBR) Business Complexity Business Complexity Sales SegmentationWest Virginia Potential Spend is typically part of segmentation criteria. Because only sites within FTR territory are considered (rather than entire account), potential spend cannot be factored. *Federal: 14 accounts, $6M; Gov/Ed: 25 accounts, $13.6M Proprietary & Confidential Use, Disclosure or Distribution of this material is not permitted to an unauthorized persons or third parties except by written agreement

14. Sales SegmentationWest Virginia • Mainstream • Many accounts (2.4K) with low TBR per account ($0K-$16K commercial, $0K-$100K gov/ed-federal) • Majority are single site, Less Complex • Inside Only Coverage Model • Top billing mainstream accounts have managed coverage for revenue growth and protection • Remainder of mainstream accounts are covered by pooled inside resources • Complex • Few accounts (338) with moderate-high TBR per account ($16K-$250K commercial) • Majority are multi-site, More Complex business needs • Field and Inside Coverage Model • Provide field coverage whenever possible from a geo perspective • Inside Only coverage when accounts are not clustered in a geo • Enterprise • About 61 accounts with high annual TBR per account (>$250K commercial, >$100K gov/ed-federal) • Majority are multi-site, more complex business needs and high revenue exposure • Field based coverage • Segmentation Channel Coverage Methodology: • Combined SMB and Enterprise Commercial for Sales Coverage • For top accounts, field module when density permitted • Gov/Ed and Federal not mixed with Commercial; different vertical with unique requirements • State Contracts, E911 • For top accounts, field module when density permits Proprietary & Confidential Use, Disclosure or Distribution of this material is not permitted to an unauthorized persons or third parties except by written agreement

15. Sales & Marketing – West Virginia Sales Coverage Plan Ratios align with all current Verizon benchmarks

16. Spinco Proposed – Sales Coverage Proprietary & Confidential Use, Disclosure or Distribution of this material is not permitted to an unauthorized persons or third parties except by written agreement

17. Spinco Proposed – Sales Coverage (Sales Engineering) Proprietary & Confidential Use, Disclosure or Distribution of this material is not permitted to an unauthorized persons or third parties except by written agreement

18. Spinco Proposed – Sales Coverage (Gov/Ed) Proprietary & Confidential Use, Disclosure or Distribution of this material is not permitted to an unauthorized persons or third parties except by written agreement

19. Spinco Proposed – Sales Coverage (Enterprise Field Sales) Proprietary & Confidential Use, Disclosure or Distribution of this material is not permitted to an unauthorized persons or third parties except by written agreement

20. Spinco Proposed – Sales Coverage (Field Sales - WA) Proprietary & Confidential Use, Disclosure or Distribution of this material is not permitted to an unauthorized persons or third parties except by written agreement

21. Spinco Proposed – Sales Coverage (Field Sales - IN) Proprietary & Confidential Use, Disclosure or Distribution of this material is not permitted to an unauthorized persons or third parties except by written agreement

22. Spinco Proposed – Sales Coverage (Call Center) Proprietary & Confidential Use, Disclosure or Distribution of this material is not permitted to an unauthorized persons or third parties except by written agreement