October 2003 michael rouleau svp business development mike rouleau@twtelecom com
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October, 2003 Michael Rouleau SVP – Business Development [email protected] Agenda. Time Warner Telecom Key Strategies and Direction Time Warner Telecom Product and Roadmap Success . Time Warner Telecom A Unique Set of Network Assets.

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October, 2003 Michael Rouleau SVP – Business Development [email protected]

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October 2003 michael rouleau svp business development mike rouleau@twtelecom com

October, 2003Michael RouleauSVP – Business [email protected]



  • Time Warner Telecom

  • Key Strategies and Direction

  • Time Warner Telecom Product and Roadmap

  • Success

[email protected]

Time warner telecom a unique set of network assets

Time Warner TelecomA Unique Set of Network Assets

  • Greater than 17,000 local and regional fiber route miles across 44 markets

  • Nearly 3,700 buildings lit with fiber based services

  • National footprint interconnected with fiber and an IP backbone

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Time warner telecom s houston network

Time Warner Telecom’sHouston Network


  • 853 Route Miles of Fiber

  • 179 Buildings On-Net

  • Hundreds of Buildings Passed

[email protected]

Time warner telecom channel and operations

Channel Management

Direct Sales Executives

Major Account Executives

Carrier Focus

National Enterprise Account Executives

Fortune 1,000

Account Executives

“Unfortunate” 5,000

Associate Sales Executives

SME Customers

Data Overlay Group

Regional Data Specialists

Partner Channel Activities

Cisco Powered Network

Metro Ethernet Emphasis


Field Operations

Customer Service Support Employees, Field Technicians

Optical, Voice and Metro Ethernet Expertise

National Operations Center

Provisioning, Monitoring, Management

Tier 1, 2 & 3

Internet Service NOC



IP Services


Metro Ethernet

Time Warner TelecomChannel and Operations

[email protected]

Time warner telecom strong financial performance

Time Warner TelecomStrong Financial Performance

Our Revenue Mix Is Increasingly EnterpriseFocused…

  • 2003 YTD Financial Results:

    • $327.785 Million in Revenue

    • $98.823 Million in POSITIVE EBITDA

  • Financially Disciplined

    • 17 Consecutive Quarters of Positive EBIDTA

    • Manageable Debt Structure

  • Metro Focused

    • Fiber facilities based provider

    • THE last mile solution into many buildings

    • 41 Class 5 switches

    • 12 Markets with Media Gateways and Softswitches

While Data & IP Revenue

Grew 10% 2Q03 over 2Q02

Time Warner Telecom 2Q03 Results

[email protected]

Current communications industry trends

Current CommunicationsIndustry Trends

  • Enterprise customers are building an increasingly diverse provider base

    • More than 70% of customers use more than one provider for services

  • Customers are increasingly price conscious

    • 36% of customers are likely to switch local services

    • 75% of Verizon customers and 65% of Qwest customers would switch for better price

  • Data Services offer higher retention

    • Commoditization is occurring

    • Customers churn less for price, more for Customer satisfaction issues

Morgan Stanley Telecommunications Services Survey, June, 2003

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Current customer behaviors

Current Customer Behaviors

  • Customers looking for high quality providers to augment/replace current providers

    • Must have fairly complete bundle

    • Multiple provider strategy gives customers options in meeting all of their communications needs

    • Robust data offer wins

  • Customers demanding better ROI/TCO

    • VoIP

    • Metro Ethernet

  • Customers demanding SLAs & QoS (with network tools, monitoring, management and visibility) as “ticket to play”

    • Managed Services

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Market trends implications for time warner telecom

Market TrendsImplications For Time Warner Telecom

  • Metro Ethernet

    • Market Leadership with comprehensive portfolio strategy

      • 3 Services to meet customers’ applications and spending needs

        • Product Extensions underway – Long Haul, 10G

      • Target enterprise customers for Intranet

      • Layered services – Internet access and VoIP

    • Challenge – Reach more buildings “off-net”

  • Voice over IP

    • Calculated deployment strategy

      • Phase 1 – ISP Offload (3/01)

      • Phase 2 – Class 5 Replacement (1Q02)

      • Phase 3 – Next Gen Service Offerings (under dev)

[email protected]

Native lan services architecture

Native LAN Services Architecture

Switched NLAN

Ethernet over SONET NLAN

  • Any-to-Any Connectivity

  • Ideal Implementation for Internet Access

  • Fully Managed Solution

  • Protected Network

  • 10, 100 or 1,000 Mbps

  • Premium Point-to-Point or Multipoint Implementation

  • Protected Service

  • Shared or Dedicated Ring Options

  • Fully Managed Solution

  • 10, 100, 622 or 1,000 Mbps

Customer Direct NLAN

  • Point-to-Point Implementation

  • Unmanaged, Aggressively Priced Solution

  • 10, 100 or 1,000 Mbps









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Metro ethernet service comparison

Metro Ethernet Service Comparison



Not Available

Metro Ethernet Access Speeds


Source: IDC May, 2003; Time Warner Telecom May, 2003

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October 2003 michael rouleau svp business development mike rouleautwtelecom

Product Roadmap

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New technology influences strategy and direction

New Technology InfluencesStrategy and Direction

  • Voice over IP

  • Virtual Private Networking & Security

  • Wireless

    • WiFi – 802.11a/b/g, 802.16

  • Storage Networking

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Time warner telecom product direction

Time Warner TelecomProduct Direction


  • IP Centrex, SIP Phone Support, SIP/H.323 Trunks, VoIP LD

Value Add


  • Security Services, VPN, etc.

  • Extended NLAN (Ethernet over MPLS; any-to-any)



IP Access

  • NLAN (Ethernet over SONET; PT-PT, MultiPoint)

  • Switched NLAN (Ethernet over Fiber; any-to-any)

  • Customer Direct NLAN (PT-PT, 10/100/1,000 Mbps)

  • Complete (or near)

  • In Progress

  • Planned (Future)

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Long haul native lan service

Long Haul Native LAN Service



Long Haul Native LAN

  • Leverage Existing IP Backbone, MPLS

  • Fully Meshed Network Between all 44 Markets

  • Scalable – 2 Mbps to 1,000 Mbps

  • Introduce New VoIP Bundles – Long Distance, Voice VPN

MPLS Tunnel


IP Backbone

Gig-E Ring

MPLS Tunnel

Gig-E Ring


* Under Development

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Voip regional network

VoIP - Regional Network

Application Notes

  • Converged Network Infrastructure – Voice and Data Networking

  • Distributed Media Gateways and SS7 Servers

  • Regional Softswitch Call Control

  • Centralized Feature Server Control

TWTC IP Backbone

  • Cap and Grow Class 5 Technologies

  • Efficient Network Deployment Optimizes CapEx Spend

  • 3 Phase Approach To Packet Telephony:

- Class 5 Replacement (1/02)

- Next Gen VoIP

- ISP Offload (3/01)

[email protected]

Future voip nlan integration sip h 323 trunking

Future VoIP & NLAN IntegrationSIP & H.323 Trunking


TWTC Central Office

Gigabit Ethernet

Native LAN/Metro Ethernet


Packet Telephony Switch

10/100 Mb NLAN

SIP Phones

IP PBX, Gatekeeper

  • Ethernet transport carries VoIP to the PBX, desktop

  • Support for SIP & H.323 trunking services

  • QoS over Switched and SONET based Ethernet services

* Under Development

[email protected]

Voip long distance

VoIP Long Distance

Application Notes

  • Leverage IP Backbone to carry long distance voice – market-to-market

  • No impact to customer operational network

  • QoS via MPLS implementation

  • Support for customer on-net traffic

  • Support for Voice VPN



Better Connections Between Company Sites!

TWTC IP Backbone

MPLS Tunnel

ABC Company

Corporate HQ &

Branch Office


San Diego

Packet Telephony Switch

Packet Telephony Switch

* Under Development

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Time warner telecom

Time Warner Telecom

  • Time Warner Telecom’s Track Record of Success Means…

  • Broad Fiber Optic Reach

    • Over 17,000 Route Miles of Fiber

    • Metro Ethernet available to Nearly 3,700 Buildings in 44 Markets

  • Financial Strength to Grow in Tumultuous Market

  • Product and Service Innovation

    • Industry Leading Data & IP Services

      • Metro Ethernet, IP Networks, VoIP

Tomorrow’s Network…TODAY!

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Thank you

Thank You

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