Enterprise resource planning 1 st edition by mary sumner
This presentation is the property of its rightful owner.
Sponsored Links
1 / 8

Enterprise Resource Planning, 1 st Edition by Mary Sumner PowerPoint PPT Presentation


  • 540 Views
  • Uploaded on
  • Presentation posted in: General

Enterprise Resource Planning, 1 st Edition by Mary Sumner. Integrated Case Study: Bandon Group, Inc. Business Background. Family owned distributor of office equipment, also leases Grew due to good customer service, technical support, and innovative products Currently has four divisions

Download Presentation

Enterprise Resource Planning, 1 st Edition by Mary Sumner

An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -

Presentation Transcript


Enterprise resource planning 1 st edition by mary sumner

Enterprise Resource Planning, 1st Edition by Mary Sumner

Integrated Case Study: Bandon Group, Inc.

© Prentice Hall, 2005: Enterprise Resource Planning, 1st Edition by Mary Sumner


Business background

Business Background

  • Family owned distributor of office equipment, also leases

    • Grew due to good customer service, technical support, and innovative products

    • Currently has four divisions

      • Decentralized to meet needs of local markets

      • Corporate headquarters handles central administrations, information systems support

      • Primary objective to generate 10% profit for re-investment

      • Excellent sales organization and professional service organization

    • Serves mid-market companies

      • Reputation for quality and service at cost-effective price

© Prentice Hall, 2005: Enterprise Resource Planning, 1st Edition by Mary Sumner


Information systems

Information Systems

  • Custom software developed

    • Handles administrative information systems

      • Most are generic

      • Meter click billing software unique for industries

  • Outgrew legacy system

    • Hired Director of Information Technology

      • Searched for commercial off-the-shelf package to support administrative information systems

      • Selected OMD

        • Supported meter-based billing

        • Web-based interface

        • Not built with relational database, so ad hoc difficult

© Prentice Hall, 2005: Enterprise Resource Planning, 1st Edition by Mary Sumner


Sales tools

Sales Tools

  • Sales Prospecting

    • Acquired Pivotal

      • Supports ad hoc queries in relational database

      • Use external market databases to create prospect databases

      • Did not integrate with OMD

        • Customer information had to be re-entered

        • Inconsistencies existed

        • Licenses lapsed

          • Sales people adopted contact management tools

      • CRM applications developed internally

        • Service alerts, excess volume reports

© Prentice Hall, 2005: Enterprise Resource Planning, 1st Edition by Mary Sumner


Other tools continued

Other tools, continued

  • Evaluated several CRM tools

    • Microsoft CRM

      • Integrates with Office, but not OMD

    • Soaring

      • Sales prospecting package

      • Based on Microsoft SQL server

        • Integrate with OMD

    • Microcomputer-based sales programs

      • Goldmine

        • inexpensive

© Prentice Hall, 2005: Enterprise Resource Planning, 1st Edition by Mary Sumner


Erp considerations

ERP Considerations

  • Lack of integration

  • Duplication of data

  • Data inconsistencies

  • Trouble with migrating data

  • Central IT staff small

    • Difficult to supply support, training for multiple systems

  • Competition employing ERP

    • Many had eBusiness solutions

  • OMD had proprietary database and could not move to eBusiness

© Prentice Hall, 2005: Enterprise Resource Planning, 1st Edition by Mary Sumner


Information systems study

Information Systems Study

  • External consulting firm needed

    • Analyze current system

    • Assess problems

    • Propose changes

    • Address senior management concerns

      • Need for tactical and strategic information

      • Need to standardize business practices

      • Need for more targeted marketing

© Prentice Hall, 2005: Enterprise Resource Planning, 1st Edition by Mary Sumner


Study steps

Study Steps

  • Step 1: Purpose and scope of the study

    • Objectives

    • Benefits

  • Step 2: Executive management interviews

    • Four division Presidents and CFO

    • Develop list of major objectives for integrated system

  • Step 3: Critical success factors, measures, IT needs

  • Step 4: In-depth interviews: problems, goals/opportunities, IT needs, priorities

  • Step 5: IT infrastructure by location

  • Step 6: List of IT priorities, Bandon Group and divisions and software systems support

© Prentice Hall, 2005: Enterprise Resource Planning, 1st Edition by Mary Sumner


  • Login