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Enterprise Resource Planning, 1 st Edition by Mary Sumner. Integrated Case Study: Bandon Group, Inc. Business Background. Family owned distributor of office equipment, also leases Grew due to good customer service, technical support, and innovative products Currently has four divisions

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Enterprise resource planning 1 st edition by mary sumner

Enterprise Resource Planning, 1st Edition by Mary Sumner

Integrated Case Study: Bandon Group, Inc.

© Prentice Hall, 2005: Enterprise Resource Planning, 1st Edition by Mary Sumner


Business background
Business Background

  • Family owned distributor of office equipment, also leases

    • Grew due to good customer service, technical support, and innovative products

    • Currently has four divisions

      • Decentralized to meet needs of local markets

      • Corporate headquarters handles central administrations, information systems support

      • Primary objective to generate 10% profit for re-investment

      • Excellent sales organization and professional service organization

    • Serves mid-market companies

      • Reputation for quality and service at cost-effective price

© Prentice Hall, 2005: Enterprise Resource Planning, 1st Edition by Mary Sumner


Information systems
Information Systems

  • Custom software developed

    • Handles administrative information systems

      • Most are generic

      • Meter click billing software unique for industries

  • Outgrew legacy system

    • Hired Director of Information Technology

      • Searched for commercial off-the-shelf package to support administrative information systems

      • Selected OMD

        • Supported meter-based billing

        • Web-based interface

        • Not built with relational database, so ad hoc difficult

© Prentice Hall, 2005: Enterprise Resource Planning, 1st Edition by Mary Sumner


Sales tools
Sales Tools

  • Sales Prospecting

    • Acquired Pivotal

      • Supports ad hoc queries in relational database

      • Use external market databases to create prospect databases

      • Did not integrate with OMD

        • Customer information had to be re-entered

        • Inconsistencies existed

        • Licenses lapsed

          • Sales people adopted contact management tools

      • CRM applications developed internally

        • Service alerts, excess volume reports

© Prentice Hall, 2005: Enterprise Resource Planning, 1st Edition by Mary Sumner


Other tools continued
Other tools, continued

  • Evaluated several CRM tools

    • Microsoft CRM

      • Integrates with Office, but not OMD

    • Soaring

      • Sales prospecting package

      • Based on Microsoft SQL server

        • Integrate with OMD

    • Microcomputer-based sales programs

      • Goldmine

        • inexpensive

© Prentice Hall, 2005: Enterprise Resource Planning, 1st Edition by Mary Sumner


Erp considerations
ERP Considerations

  • Lack of integration

  • Duplication of data

  • Data inconsistencies

  • Trouble with migrating data

  • Central IT staff small

    • Difficult to supply support, training for multiple systems

  • Competition employing ERP

    • Many had eBusiness solutions

  • OMD had proprietary database and could not move to eBusiness

© Prentice Hall, 2005: Enterprise Resource Planning, 1st Edition by Mary Sumner


Information systems study
Information Systems Study

  • External consulting firm needed

    • Analyze current system

    • Assess problems

    • Propose changes

    • Address senior management concerns

      • Need for tactical and strategic information

      • Need to standardize business practices

      • Need for more targeted marketing

© Prentice Hall, 2005: Enterprise Resource Planning, 1st Edition by Mary Sumner


Study steps
Study Steps

  • Step 1: Purpose and scope of the study

    • Objectives

    • Benefits

  • Step 2: Executive management interviews

    • Four division Presidents and CFO

    • Develop list of major objectives for integrated system

  • Step 3: Critical success factors, measures, IT needs

  • Step 4: In-depth interviews: problems, goals/opportunities, IT needs, priorities

  • Step 5: IT infrastructure by location

  • Step 6: List of IT priorities, Bandon Group and divisions and software systems support

© Prentice Hall, 2005: Enterprise Resource Planning, 1st Edition by Mary Sumner


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