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Interesting Tidbits about Trust

Interesting Tidbits about Trust. The three C’s of trust Competency Credibility Character Expertise and excellence matters Reputation matters The less trust the longer the process Low laughter equals low trust Difficult to build but easy to break down. Why You Might Be Clueless.

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Interesting Tidbits about Trust

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  1. Interesting Tidbits about Trust • The three C’s of trust • Competency • Credibility • Character • Expertise and excellence matters • Reputation matters • The less trust the longer the process • Low laughter equals low trust • Difficult to build but easy to break down

  2. Why You Might Be Clueless • About how others see you | your company • About why there is a lack of trust 1. All of us have blind spots 2. We are all meaning making machines

  3. The Johari Window • We see it and so do others • Others see it and we do not • We do not see it and neither do others • We see it but others do not

  4. The Johari Window • We see it and so do others • Others see it and we do not • We do not see it and neither do others • We see it but others do not Known to others Unknown to others

  5. 1. Inconsistency • Unpredictable • Mood swings • Poor follow through • Scatter-brained | Mad scientist • Change without adequate explanation • Flavor of the month ideas

  6. Important Facts and Ideas The brain craves certainty Uncertainty registers as a threat Emotional states are contagious --Smile at a baby and she smiles back--Treat an employee rudely…

  7. Antidote to Inconsistency • Emotional mastery • Count to 10 • Set up times to handle employee disputes • Use good boundaries • Communication System • Boundaries (Shift the open door policy) • Regular times to update employees • Pilot programs

  8. 2. Broken Promises • Passing the buck • I’ll get back with you • I will back you up • Claiming to have power you don’t have

  9. Antidote to Broken Promises • Do what you say you are going to do • Tell the truth about your level of authority • Ask for specifics about how to help them • Put action items on your calendar • Get back to people to share results • Clean up loose ends or re-negotiate to clear any obligations that were unmet • Pay attention and listen

  10. 3. Poor Listening • Interrupting • Multi-tasking • Discounting • Preaching or lecturing • Agreeing just to keep the peace Note: Poor follow through or broken promises can also be an indicator of not listening.

  11. Antidote to Poor Listening • Be fully present when speaking • Use eye contact • Ask for clarification • Acknowledge the other person’s experience • Do not engage when the timing is bad. Instead, reschedule when you can be totally present to the other person’s needs.

  12. 4. Lack of Respect • Poor listening (as shown in previous slide) • Eye rolling • Raising your voice • Discounting • Embarrasing others Note: Your behaviors and attitudes are either a bridge or a barrier!

  13. Important Facts and Ideas • The number one relationship in the workplace is the boss-employee relationship. • The number one thing employees want from their bosses is to be liked. • Broken promises, bad listening and a lack of respect makes you look either incompetent or uncaring.

  14. Antidote to Lack of Respect • See others differently • See yourself differently • Become aware of intentions Chapters 4 and 5 of Stop Relationship Drama

  15. 5. Secrecy • Meetings behind closed doors • Evasive answers to questions • Misleading on purpose Note: The reason managers do this is because of the fear of the rumor mill, but this behavior only makes it worse.

  16. Antidote to Secrecy • Keep employees in the loop • Tell as much as is practical • Ask for patience and cooperation • Survey them | ask for their ideas • Implement their ideas when possible • Shorten the gap during change

  17. 6. Reactive Thinking • Flavor of the month ideas • Change w/o thinking of consequences • Discipline by anger instead of policy

  18. Antidote to Reactive Thinking • Create a pilot plan • Set a boundary of time then revisit • Make no promises without a boundary • Report back at intervals • Don’t ask for their opinions if it isn’t going to really matter • Apologize if you can’t follow through on your original promise

  19. 7. Conclusions & Illusions • Hearing only one side of the story • Operating on hearsay and opinion • Getting sucked into the drama • Favoritism

  20. Antidote to Conclusion & Illusions • Investigate • Learn how to separate fact from story • Stop the tattling and brown-nosing • Look beyond what you hear

  21. 7 Trustbusters • Inconsistency • Broken promises • Poor listening • Lack of respect • Secrecy • Reactive thinking • Conclusions and Illusions

  22. Plan of Action • Assess yourself • Assess your organization • Create a new vision • Develop a step by step plan • Measure your results

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