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RESTRUCTURING BUSINESS PROCESSES IN MAINE

RESTRUCTURING BUSINESS PROCESSES IN MAINE. Business Transactions. Contracts Metering Usage History Enrollments & Drops Billing, Collections & Payments Terms & Conditions. Standard Contracts. T&D and CEP T&D and SOP. Main Contract Provisions. Provider’s Responsibilities

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RESTRUCTURING BUSINESS PROCESSES IN MAINE

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  1. RESTRUCTURING BUSINESS PROCESSESIN MAINE Metering & Billing 799

  2. Business Transactions • Contracts • Metering • Usage History • Enrollments & Drops • Billing, Collections & Payments • Terms & Conditions Metering & Billing 799

  3. Standard Contracts T&D and CEP T&D and SOP standard contracts 799

  4. Main Contract Provisions • Provider’s Responsibilities • T&D Services and Responsibilities • Consolidated Utility Billing • Transaction Processing • Customer Service Metering & Billing 799

  5. Main Contract Provisions (con’t) • Load Estimating and Reporting • Additional Services • Fees, Billing & Payment for T&D Services • Delivery Point Metering & Billing 799

  6. Exhibits Exhibit B: Cap's specific business information Exhibit A: Provisions for T&D specific operations & services Exhibit C: List of laws, MPUC rules, ISO & FERC requirements, etc. which are referred to as “Precepts” in the contract Exhibit D: Supplier option to directly collect amounts it is owed by its customers for past due balances Metering & Billing 799

  7. Metering Standard Meter Installation: • T&D determines the meter type. • T&D is responsible for the installation, maintenance & meter reading. Non-Standard Meter Installation: • CEP pays incremental costs • CEP’s additional metering must be installed on the customer’s side of the T&D metering • T&D meter data must be used for supplier billing Metering & Billing 799

  8. Meter Reading • T&D meter reads are used for bill calc & load estimations for settlement • T&D sends CEP usage within 5 business days of read date • Estimated meter readings may be used Metering & Billing 799

  9. Customer Usage History • CEP is responsible for authorization • Monthly data: • 12 months of kWh usage • maximum monthly demands • EDI 867 format • Hourly data: FTP, e-mail or web-based • Fees in T&C’s Metering & Billing 799

  10. Enrollments • CEP sends customer terms of service • Customer allowed 8-day rescission period • CEP sends EDI enrollment at least 2 business days prior to next scheduled meter read date • 1 enrollment per account number • Enrollment is effective one day after the next actual read date Metering & Billing 799

  11. Enrollment will be effective on 18th Enrollment will be effective beginning of next month’s cycle Enrollment Dates Sun Mon Tue Wed Thu Fri Sat 1 2 3 4 5 6 7 Send terms 7 8 9 10 11 12 13 Rescission ends 14 15 16 17 18 19 20 Customer read date Metering & Billing 799

  12. Multiple Enrollments • First enrollment received by T&D will be carried out • Additional enrollments received in bill period will be rejected • All enrollments take effect on cycle. No off cycle enrollments Metering & Billing 799

  13. Enrollment will be effective on 18th Multiple Enrollments Sun Mon Tue Wed Thu Fri Sat 1 2 3 4 5 6 7 CEP Red CEP Blue rejected CEP Pink rejected 7 8 910 11 12 13 14 15 16 17 18 19 20 CEP White rejected Customer read date CEP Pink re-sent & accepted for next read date Metering & Billing 799

  14. Cancellation DatesCustomer “Drops” • CEP notifies customer 30 days prior to cancellation • CEP must send on cycle EBT cancellation transaction 2 business days prior to meter read date • Customer moves to Standard Offer if not enrolled with new CEP by next read date • CEP can Cancel a Pending Drop Metering & Billing 799

  15. Cancellation will be effective on 17th Cancellation Example Sun Mon Tue Wed Thu Fri Sat 1 2 3 4 5 6 7 CEP Red drops 7 8 910 11 12 13 14 15 16 17 18 19 20 Customer read date Standard Offer Service effective on the 18th Metering & Billing 799

  16. OFF-CYCLE DROPS • CEP can drop customer to Standard Offer off-cycle • Customer can drop CEP to Standard Offer off-cycle • May request pro-ration or actual meter reading • CEP can Cancel A Pending Drop Metering & Billing 799

  17. BILLING OPTIONS Consolidated Utility Billing “LDC” • T&D calculates & issues a bill for both CEP & T&D services. Provider or “Dual” Billing • CEPs can issue customer bills only for generation services. • Responsible for collections. Metering & Billing 799

  18. Consolidated Utility Billing • Bill displays CEP charges separately from T&D charges. • Bill has CEP logo, pricing & message area. • T&D forwards billed information to CEP electronically. Metering & Billing 799

  19. CEP RATES • Standard rates - similar to or less complex than existing T&D rates • Test & implement new standard rate within 20 business days • Test & implement price changes to existing rates within 20 business days • CEPs approve test results before implementation • T&D provides quotes for custom rates Metering & Billing 799

  20. Pricing Components Flat prices Time-of-use (3 periods) Seasonal periods Blocked prices Fixed monthly charges Usage Values kWh kW demand kVar demand Standard Rate Structures (Note: Some T&D’s do not offer all of the above options) Metering & Billing 799

  21. CUSTOMER RATE CHANGES • To change the rate of a specific customer, CEP sends EDI transaction with new rate code • The rate change will be effective for the entire billing period in which the transaction is received Metering & Billing 799

  22. Collections • T&D collects customer payments for the consolidated bill. • T&D transfers the CEP’s portion of the payment within 5 business days. Metering & Billing 799

  23. Allocation Of Partial Payments • Allocation starts with oldest arrears: • T&D $, Standard Offer $ (by 90, 60, 30-day buckets) • then past due CEP $ • then current T&D, Std Offer (or CEP). • All arrears are paid before any current $ are paid. Metering & Billing 799

  24. $ 40.00 (T&D 60 Day) $ 43.00 (T&D 30 Day) $125 payment $ 20.00 (SOP 30 Day) $ 15.00 (CEP 60 Day) $ 7.00 (T&D Current) Payment Allocation Example Oldest month first: T&D $, then CEP $ Current 30 Day 60 Day T&D $45.00 $43.00 $40.00 SOP $25.00 $20.00 $ 0.00 CEP $ 0.00 $ 0.00 $15.00 Metering & Billing 799

  25. Terms & Conditions for CEP Services Consolidated Utility Billing: • $ .26 to $ .35 per bill Off-Cycle Drops: • $5 w/prorated usage • $16 to $23 w/actual meter read Customer Usage History: • $1 per account for previous 12 months • $15 to $25 per account for interval data Metering & Billing 799

  26. Terms & Conditions (con’t) Non-standard meter installations: • actual cost Non-standard bill format/rates: • actual cost Information Disclosure Labels for SOPs: • $.26 to $.36 per label (4 mailings annually) Metering & Billing 799

  27. Thank you. Questions? Metering & Billing 799

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