Work At Home: Will this hot trend work for our operations?. Bill Price President Driva Solutions Co-Founder LimeBridge Global Alliance, Chair Global Operations Council HDNW Seattle 17 January 2007. My work at home experience. MCI ’90s – studied attempts to move agents at home
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Work At Home:Will this hot trend work for our operations?
Bill Price President Driva Solutions
Co-Founder LimeBridge Global Alliance, Chair Global Operations Council
HDNW Seattle 17 January 2007
OR . . .
10% amortized ACD, IP servers, desktop PCs; licenses
10% buildings and buildout
10% telco access/egress, IP, routing/re-routing
70% agents, supervisors, management, support staff, executives, dedicated/virtual teams in IT/legal/other functions; base, benefits, bonuses; hiring, training,
replacement hiring & training
10%, flat – same systems
1% vs. 10% -- space only
for core management
12% vs. 10% -- telecom will
come down with VoIP
52% vs. 70% -- reduced
attrition, higher ratios
team leaders/techs, more
Bill Price, Founder/President Driva Solutions
Co-founder LimeBridge Global Alliance
Chair Global Operations Council
Bellevue, Washington USA 1-206-321-0841 [email protected]