The 4 C’s of Contingent Workforce Programs
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The 4 C’s of Contingent Workforce Programs. Liz Ricketts & Matt Rivera. The 4 C’s!. AGENDA. Introductions Managed Staffing Programs Quick Definition, Terms and Scenarios The 4 C’s Beyond the 4 C’s Questions. INTRODUCTIONS. LIZ RICKETTS MANAGER OF HR SHARED SERVICES.

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The 4 C’s of Contingent Workforce Programs

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The 4 c s of contingent workforce programs

  • The 4 C’s of Contingent Workforce Programs

Liz Ricketts & Matt Rivera

The

4 C’s!


Agenda

AGENDA

Introductions

Managed Staffing Programs

  • Quick Definition, Terms and Scenarios

    The 4 C’s

    Beyond the 4 C’s

    Questions


Introductions

INTRODUCTIONS

LIZ RICKETTS

MANAGER OF HR SHARED SERVICES

Matt Rivera has more than 25 years of experience in the staffing and workforce management industry. He has worked in virtually every aspect of the contingent labor process, from recruiting to sales, and most recently, in corporate marketing for Yoh. As Director of Customer Solutions for Yoh, Matt helps develop innovative workforce solutions for Yoh’s clients.

Liz Ricketts has been in the human resource field for over 20 years and is currently the Manager of HR Shared Services at Sony PlayStation. The main focus of her career has been an intermingling of both Staffing and Corporate HR. She has been responsible for a diverse number of human resource disciplines, which has led her to possess a broad base of industry knowledge.

MATT RIVERA

DIRECTOR OF CUSTOMER SOLUTIONS


Managed staffing programs

Managed Staffing Programs

De-Centralized Contingent Labor Management

Supplier

_

Supplier

C

Supplier

E

Supplier

X

Supplier

G

Supplier

Y

Supplier

B

Supplier

?

Supplier

?

Supplier

?

Hiring Manager

Hiring Manager

Hiring Manager

Hiring Manager

Hiring Manager

Hiring Manager

Hiring Manager


Managed staffing programs1

Managed Staffing Programs

Centralized Contingent Labor Management

Supplier

F

Supplier

C

Supplier

E

Supplier

H

Supplier

G

Supplier

D

Supplier

B

Supplier

A

MSP

HR Oversight

Hiring Managers


Managed staffing programs some terms

Managed Staffing Programs – Some Terms

  • Managed Service Provider (MSP)

  • Vendor Neutral Model

  • Master Vendor Model

  • Hybrid Model

  • Self-Managed Program

  • Supplier Management

  • Associate/Secondary Vendors

  • Independent Contractors

  • Payrollees

  • Technology – Vendor Management System (VMS)


The 4 c s

The 4 C’s

Culture

Complexity

Compliance

Cost


Culture

Culture

YOUR STAFFING PARTNERS

  • Sourcing

    THE PROCESS AND FIT

  • Recruiting

    THE EXPERIENCE FOR CONTRACTORS

  • On-Boarding

    CALL ME, MAYBE?

  • On-Assignment

    CAN YOU HEAR ME NOW?

  • Off-Boarding or Transition

Press “1” If You Would Like to Wait Longer


Culture1

Culture

From the HR Trenches

PlayStation Culture

Broken Processes/Contractor Care

Horror Story?

Success Story?

Lessons Learned?

Process That Didn’t Work

Experience That Matters

Little Things We Do


Complexity

Complexity

TSA OR NSA?

  • Screening

    BLUE VS. WHITE

  • Types of Skills

    WARRIORS OR AN ARMY?

  • Volume of Hires

    THIS IS TAKING FOREVER

  • The Process

    WHO LET YOU IN HERE?

  • Worker Types

Do You Know How to Recruit a .Net Programmer? (Me Neither)


Complexity1

Complexity

From the HR Trenches

Process Differences/Skill/Location

Testers vs. Developers

Horror Story?

Success Story?

Lessons Learned?

Process That Didn’t Work

Experience That Matters

Little Things We Do


Compliance

Compliance

HOW BIG IS YOUR FILING CABINET?

  • Screening

    DIRECTION VS. ADMINISTRATION

  • Employer of Record

    COMMON SENSE AND ACTUAL LAWS

  • Employment Law

    NO ONE LIKES TO GET FIRED

  • Terminations and Turnover

    YOU FORGOT TO PAY YOUR BILL?

  • Worker’s Comp and Other Details

No Officer, I Have No Idea How Fast I Was Going


Compliance1

Compliance

From the HR Trenches

Why Are Some of These Things Required/Important to HR?

Why Are Contractors Different?

Horror Story?

Success Story?

Lessons Learned?

Process That Didn’t Work

Experience That Matters

Little Things We Do


The 4 c s of contingent workforce programs

Cost

YOU PAID HOW MUCH?

  • Decentralized

    IT TAKES A VILLAGE

  • Administrative Burden

    WHAT WOULD YOU SAY THAT YOU DO HERE AT INITECH?

  • Hiring Manager’s Time

    DON’T GET LEFT HOLDING THE BAG

  • Risks

    YOU REALLY PAID THAT MUCH?

  • Right Fit for the Position/Quality

But Your Craig’s List Posting Said the Signature Was “Authentic”


The 4 c s of contingent workforce programs

Cost

From the HR Trenches

Hidden Costs?

How You View the Quality vs. Cost Question

Horror Story?

Success Story?

Lessons Learned?

Process That Didn’t Work

Experience That Matters

Little Things We Do


Beyond the 4 c s

Beyond the 4 C’s

Strategic

Outsourced

Workforce

Solution

Managed Suppliers

Strategic Workforce Management

WORKFORCE ACQUISITION MODEL

Preferred Supplier

List

Efficient Supply Chain Management

Single Suppliers

Build Dependable Supply Chain

Tactical

Transactional

Managed

ENGAGEMENT PROCESS


The 4 c s of contingent workforce programs

Q & A


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