Webinar instructions you will need both your computer and a telephone to participate
Download
1 / 31

Webinar Instructions (you will need both your computer and a telephone to participate) - PowerPoint PPT Presentation


  • 84 Views
  • Uploaded on

Webinar Instructions (you will need both your computer and a telephone to participate). If you have not already done so: Dial 888-251-2909 When prompted, enter the meeting access code: 7158429#. Performance Recognition Program. What is Journey to Excellence?.

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about ' Webinar Instructions (you will need both your computer and a telephone to participate)' - adara


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
Webinar instructions you will need both your computer and a telephone to participate

Webinar Instructions(you will need both your computer and a telephone to participate)

If you have not already done so:

Dial 888-251-2909

When prompted, enter the meeting access code: 7158429#



What is journey to excellence
What is Journey to Excellence?

Journey to Excellence is the new performance assessment, communication and recognition program for Councils, Districts and Units.


A special thanks to the task force
A Special Thanks to the Task Force

  • Hab Butler - Journey To Excellence Task Force Chairman

  • Jamie Shearer - Program Impact Department Manager

  • Neil Lupton – Vice President Program Boston Minuteman Council

  • Bob Longoria - Assistant Commissioner Western Region Area 6

  • Bob Coons - National Commissioner Service Team

  • Steve McGowan - Vice President Outdoor Adventure Central Region

  • David Biegler - Vice President Council Operations Southern Region

  • Jan Perkins - Regional Commissioner Western Region

  • Chris Wolfe - Finance Impact Department Manager

  • Mark Moshier - Council Fund Development Team Lead

  • Jim Gilbert - Strategic Planning Team Lead

  • Kenn Miller - Deputy Regional Director Central Region


A special thanks to the task force1
A Special Thanks to the Task Force

  • Larry Brown - Scout Executive

  • Shane Calendine - Scout Executive

  • Alan Anderson - Area Director Central Region

  • Ignacio Gonzalez - Council Strategic Management Team Lead

  • Mike Hale - Council Organizational Solutions Team Lead

  • Stan Willey - Organizational Specialist

  • Michael Watkins - Council Assessment Team

  • Jeff Rand - Council Assessment Team

  • Anthony Gibbs - Council Assessment Team

  • Chuck Keathley - Mission Impact Department Manager

  • Bob Paladino - Consultant


Here s how we believe the journey to excellence program can help your council
Here’s how we believe the Journey to Excellence Program can help your Council

Planning

Assessment

Recognition

Incentive for Continuous Improvement

Benchmarking

Early warning of Potential Problems

Non-Intrusive

Support for your Districts and Units

Support from the Area, Region and

National Council


Planning
Planning can help your Council

  • Journey to Excellence Scorecard is a planning framework for your year’s performance targets

  • Tie your council’s plans into the National Strategic Plan

  • Plan for improvement and for frequent review of achievement


Assessment
Assessment can help your Council

Your Council’s Journey to Excellence Balanced Scorecard gives:

  • An honest and objective evaluation of your council’s strong points and areas needing improvement

  • Evaluation in overall performance and in 17 specific criteria including areas of:

    • Finance

    • Program

    • Membership

    • Governance

  • Criteria are coordinated with BSA National Strategic Plan


Recognition
Recognition can help your Council

  • Councils with a satisfactory performance receive the “Bronze” level of recognition

  • Councils which do better than satisfactory receive higher recognition

    • Effective Performance – “Silver” level

    • Excellent Performance – “Gold” level

  • Levels of recognition are determined and published each year


Incentive for continuous improvement two ways to travel three levels of recognition
Incentive for Continuous Improvement can help your CouncilTwo Ways to “Travel”Three Levels of Recognition

  • Gold

  • Silver

  • Bronze

  • Determined Standard (DS)

    • – set benchmarks

  • Performance Standard (PS)

  • – continuous improvement


Benchmarking
Benchmarking can help your Council

  • Bronze, Silver and Gold levels are tracked in overall performance and in each of the 17 criteria

  • Performance of all Councils is published

  • Identify Councils doing well in areas you need to improve

    • contact them through BSA leadership or directly to receive ideas, tips and techniques for improvement.


Early warning of potential problems
Early Warning of Potential Problems can help your Council

Balanced Scorecard has several criteria shown to be leading indicators of Council performance

You can be alerted if these criteria become negative and take early action to head off more severe problems


Leading vs lagging indicators
Leading vs Lagging Indicators can help your Council

Leading Indicator

Lagging Indicator

Captain, there’s an iceberg on the far horizon

Captain, the inventory of the

galley shows a lot more ice than

we expected


Non intrusive
Non-Intrusive can help your Council

Journey to Excellence criteria are based on information your council is already submitting or is being recorded

Calculation of the Council level Journey to Excellence Balanced recognition requires no extra work and will appear on the dashboard

Balanced Scorecard is provided with your Council’s annual rechartering


Support for your districts and units
Support for your Districts and Units can help your Council

Journey to Excellence evaluation is available for Districts and Units (Packs, Troops, Teams, Crews, Ships)

Criteria are based on factors shown to produce successful, healthy, growing Scouting

Recognition can be awarded based on performance measured or improvement

Evaluation is made at time of district or unit recharter


Support by area region and national council
Support by Area, Region can help your Counciland National Council

Area Directors and Area Volunteer Leadership plus Regional and National Leadership have access to Journey to Excellence Balanced Scorecards

Need for and benefit of help and support can be identified very early and provided in a timely manner

Specific areas of strength and weakness are identified so assistance can be very focused

Achievement in line with the National Strategic Plan is tracked


Journey to excellence uses the balanced scorecard
Journey to Excellence can help your Counciluses the Balanced Scorecard

Quality

Growth

Quality, growth, and sustainability must all be in balance for success to be truly achieved.

Sustainability


You are the Leader: can help your CouncilYour financial results are yellow, why?What is this strategy map telling you?Where is the root cause of the issue?Where would you focus your improvement team?

What is the value of the “Cause and Effect” Strategy Map?

Houston Hobby

Strategic Theme:Operating Efficiency

Financial

Profitability

Lagging (Outputs)

Fewer planes

More

customers

Customer

Flight

Is on time

Lowest

prices

Process

Fast ground

turnaround

Leading (inputs)

People

Ground crew

alignment


How are balanced scorecard criteria determined
How are Balanced Scorecard can help your CouncilCriteria Determined?

3 levels

Bronze

Silver

Gold

20th percentile of Councils OR show a measurable improvement

50th percentile of Councils OR show a measurable improvement

and be over a minimum standard

90th percentile of Councils OR show a measurable improvement

and be over a good standard

The Balanced Scorecard for Councils is determined based on a calendar year

A key to Journey to Excellence is Continuous Improvement


How is your overall rating determined
How is your overall rating determined? can help your Council

  • You receive points in each of the 17 Categories

    Gold, Silver, Bronze or no rating (no points)

  • Your total points are added to give your total score

  • Criteria which correlates most with success receives the most points

  • No one criterion is mandatory

  • Your total score determines your overall rating

    For 2011 Gold is 1200*, Silver is 950, Bronze is 700(*Overall Gold requires at least Bronze on req. 1)


Here are the criteria areas
Here are the Criteria areas can help your Council

  • FINANCE BronzeSilverGold

  • Fiscal Management: Maintain positive 75100 200

  • Unrestricted net assets in the Operating Fund

  • to support Annual Operating expenses.

  • 2) Fundraising: Increase council-generated 75100200

  • net contributions in the Operating Fund over

  • prior year.

  • 3) Endowment: Add new permanently 2550100

  • restricted gifts to the Endowment Fund.


MEMBERSHIP can help your CouncilBronzeSilverGold

4) Membership Impact: Increase market 75 100 200

share (traditional plus Exploring)

5) Membership/Youth Growth:Increase 75 100 200

number of registered youth (traditional plus

Exploring)

6) Youth Retention: Improve retention 75 100 200

rate of traditional youth


PROGRAM can help your CouncilBronzeSilverGold

7) Cub Scout Advancement: Increase the 25 50 100

percentage of Cub Scouts earning rank

Advancements.

8) Boy Scout Advancement: Increase the 25 50 100

Percentage of Boy Scouts earning rank

Advancements.

9) Cub Scout Camping: Increase the percentage 25 50 100

of Cub Scouts attending day camp and/or resident camp

10) Boy Scout Camping: Increase the percentage 25 50 100

of Boy Scouts and Varsity Scouts attending

long-term camp and/or high-adventure program

11) Community Service: Increase the amount 25 50 100

of community service provided by Scouts,

leaders and other participants.


UNIT SERVICE can help your CouncilBronzeSilverGold

Youth-Serving Executives: Maintain or 75 100 200

improve ratio of youth-serving executives

to total available youth.

13) Commissioner Service: Increase the 25 50 100

number of registered commissioners

over prior year.

Unit Visitations: Improve the rate of 25 50 100

visitations to units by commissioners.


LEADERSHIP AND GOVERNANCE can help your Council Bronze SilverGold

Council Leadership: Have a trained 25 50 100

and engaged executive board.

16) District Leadership: Increase the 25 50 100

number of volunteers serving on district

committees.

17) Unit Leadership: Increase the 25 50 100

number of direct contact leaders who

are trained.

TOTAL POINTS ALL CRITERIA 725 1150 2400


Here s how a balanced scorecard might be calculated for a typical council
Here’s how a Balanced Scorecard might be calculated for a typical Council

Total is 1025 points. Since Silver is 950 and Gold is 1200, this Council qualifies for Silver

BronzeSilverGold

Fiscal Management 75 100 200

Fundraising 75 100 200

Endowment 25 50 100

Membership Impact 75 100 200

Membership/Youth Growth 75 100 200

Retention 75 100 200

Cub Scout Advancement 25 50 100

Boy Scout Advancement 25 50 100

Cub Scout Camping 25 50 100

Boy Scout Camping 25 50 100

Community Service 25 50 100

Youth Serving Executives 75 100 200

Commissioner Service 25 50 100

Unit Visitations 25 50 100

Council Leadership 25 50 100

District Leadership 25 50 100

Unit Leadership 25 50 100

Sum 325 400 300


Criteria standards change each year
Criteria Standards Change Each Year typical Council

  • Each year, the criterion requirements will be tightened to reflect the improved performance by councils

  • New standards for 2012 will likely be announced in early 2012

    • Council performance for 2011 will determine the 2012 standards, so 2011 data will need to be collected and analyzed

  • A Silver performance for 2011 might only rate Bronze in 2012

  • The criteria will likely be the same; it will never hurt to do better and improve


Who now uses the balanced scorecard concept
Who now uses the Balanced Scorecard Concept? typical Council

  • American Express

  • Anheuser Busch

  • AT&T Mobility

  • Bank of America

  • Caterpillar

  • Chrysler

  • Consolidated Edison

  • Coors

  • Department of Defense

  • Federal Reserve Bank

  • GE Capital

Key Scouting Volunteers use and are

comfortable and familiar with the Balanced Scorecard

Johnson & Johnson

Halliburton

Hewlett Packard

Mastercard

Merck & Co.

Microsoft

Pricewaterhouse

Procter and Gamble

Verizon

American Red Cross

And Many Others



Future measures
Future Measures typical Council

  • Voice of the Customer (VOC) youth survey ratings – age appropriate- including Net Promoter Score (NPS)

  • VOC – parents (NPS)

  • VOC – council (NPS)

  • VOC – chartering organizations (NPS)

  • VOC – camper (NPS)

  • Diversity indicator

  • Innovation

30


Journey to excellence summary
Journey to Excellence Summary typical Council

Measuring our Continuous Improvement

Recognizing and Publicizing Outstanding Performance

Identifying Potential Problems so they can be addressed and corrected

Encouraging Mutual Assistance and Support

Building Better Scouting for More Scouts

Contact us at [email protected]

All material can be found at www.scouting.org/Volunteer and click on Scouting’s Journey to Excellence found under Quicklinks


ad