Member and Provider Call Center Outreach Efforts. May 9, 2013. “Call Center, May I Help You?”. Available Monday – Friday 9:00 am – 7:00 pm Provider Call Center: 1-800-440-5071 Member Services: : 1-800-859-9889 If you have Questions About Member Eligibility Covered Services
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Member and Provider Call Center Outreach Efforts
May 9, 2013
Available Monday – Friday 9:00 am – 7:00 pm
If you have Questions About
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Calls were made:
Calls were made to outside agencies to:
The Center for Research conducts a Health Risk Questionnaire for all new members.
Quality Initiative: Targeted Follow Up after ED utilization Members with 3 or more ED visits from Sept 2012- Jan 2013 without primary dx of MH/SA or ICM trigger diagnoses
Lessons Learned and Next Steps: