Some project issues shall remain eternally the same

1. Some project issuesshall remain eternally the same Heads up ! New Topic “This is just what I’ve been trying to tell you !!” • Set a clear goal • Nurture active project sponsorship • Manage expectations • Develop a sound business case

2. TopicObjectives • Refresh appreciation for the value of tried-and-true project management techniques • Enhance ideas for delivering these techniques Familiar doesn’t mean out-of-date

3. Set a Clear GoalBad “We’re swamped. We could use e-Business help!” • Vague & fuzzy are bad: • Get our stuff out on the web now! • Copy what our competition is doing! • We need to outdo my golfing buddies

4. Set a Clear GoalGood Internal or external focus Always business focus • Crisp & clear are good: • Reach new audiences • Sell products and services • Generate brand awareness • Increase customer satisfaction • Disseminate information • Improve communication • Receive feedback • Automate business processes • For managers in established businesses, the Internet is a tough nut to crack: • - it is very simple to establish a Web presence • - it is quite difficult to create a Web Based Business Model

5. Nurture Active Project SponsorshipBad Were there project sponsors in my time? • Abrogation & delegation are bad: • IT; you handle it • Only our newly promoted supervisor has the time • Those bright co-op students know more about the technology • Can’t we outsource this function?

6. Nurture Active Project SponsorshipGood Explain project benefits in business terms Define small releases; higher benefits first Engage key staff in producing deliverables Prepare an executive presentation Execute a communication plan • Enthusiasm & commitment are good: • I want to make sure our project maintains a business focus • We need many quick, small wins • Your experienced staff will need to help with key decisions • Help me keep the other executives on side • We’ll work together to keep other stakeholders informed

7. Manage ExpectationsBad What you mean, we can’t do all this by next week? You can’t get there from here • Silly, blue sky dreams are bad: • Watch out Amazon.com; here we come • Even I can create web pages now • English is a world-wide language • We can complete this in a week

8. Manage ExpectationsGood Create a plan; keep it up-to-date Articulate the objectives Log change requests; approve nothing Deliver incremental benefits often New technology New tools New staff • Realism & structure are good: • Objective • Project plan • Scope management • Release strategy • Risk assessment

9. Develop a Sound Business CaseBad • Wild-eyed optimism is bad: • This web site will bring millions in new revenue • We can build a web site for next to nothing Once we build it, the benefits will become self-evident!

10. Develop a Sound Business CaseGood • Planning for profitability is good: • Link goal to business strategy • Build a pro forma business plan • Develop a tangible cost/benefit statement

11. TopicSummary • Set a clear goal • Nurture active project sponsorship • Manage expectations • Develop a sound business case Time for Discussion

12. ManagingConsultants

13. “We need to teleport products to our customers over the wireless Web so they can actually touch them before they buy!” “How about a nice, plain-text product description on a web page, instead?” Squabbling aboutWeb Application Capability I. S. Dept. Marketing

14. Speed vs.Quality