Washington residents perceptions of hospitals
Download
1 / 34

Perceptions of Hospitals by People in Washington ppt - PowerPoint PPT Presentation


  • 364 Views
  • Uploaded on

Washington Residents’ Perceptions of Hospitals May 2005 Survey Methodology Sample 600 interviews among a representative sample of adult residents in Washington State Method Telephone interviews conducted May 24-27, 2005 Sampling error Plus or minus 4% at the 95% confidence level

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about 'Perceptions of Hospitals by People in Washington ppt' - adamdaniel


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
Washington residents perceptions of hospitals l.jpg

Washington Residents’Perceptions of Hospitals

May 2005

MOORE INFORMATION


Survey methodology l.jpg
SurveyMethodology

  • Sample

    • 600 interviews among a representative sample of adult residents in Washington State

  • Method

    • Telephone interviews conducted May 24-27, 2005

  • Sampling error

    • Plus or minus 4% at the 95% confidence level

MOORE INFORMATION


Slide3 l.jpg

Community Responsibility

MOORE INFORMATION


Hospitals have a responsibility to promote health care beyond patient care l.jpg
Hospitals Have a Responsibility to Promote Health Care Beyond Patient Care

“In your opinion, how much responsibility do hospitals have in promoting health care beyond taking care of patients?”

MOORE INFORMATION


Public and private hospitals have similar responsibilities to community l.jpg
Public and Private Hospitals Have Similar Responsibilities to Community

“In Washington State, there are both public and private hospitals. Do public hospitals have a broader responsibility in their community than private hospitals, or do both types of hospitals have similar responsibilities?”

MOORE INFORMATION


Providing additional services to the community positively impacts perceptions of hospital l.jpg
Providing Additional Services to the Community Positively Impacts Perceptions of Hospital

“Would you feel more favorable or less favorable about your local hospital if you knew they provided additional services such as breast cancer screenings and wellness information to people in the community?”

MOORE INFORMATION


Slide7 l.jpg

Evaluating Hospital Quality Impacts Perceptions of Hospital

MOORE INFORMATION


Satisfaction with hospitals is higher than satisfaction with health care in general l.jpg
Satisfaction with Hospitals is Higher than Satisfaction with Health Care in General

MOORE INFORMATION


Community hospitals hold their own with others in the state l.jpg
Community Hospitals Hold Their Own with Others in the State Health Care in General

“Do you believe the quality of care provided by the hospital or hospitals in your community is better, about the same or worse than most other hospitals in the state?”

MOORE INFORMATION


Washington state hospitals hold their own with those in other states l.jpg
Washington State Hospitals Hold Their Own with Those in Other States

“Do you believe the quality of care provided by most of the hospitals in Washington State is better, about the same, or worse than hospitals in other states?”

MOORE INFORMATION


Most believe multiple government agencies regulate washington hospitals l.jpg
Most Believe Multiple Government Agencies Regulate Washington Hospitals

“If you had to make a guess, how many government agencies do you think regulate hospitals in Washington State?”

MOORE INFORMATION


Slide12 l.jpg
Confidence in Hospitals Does Washington HospitalsNot Significantly Increase, Knowing State and Federal Agencies Regulate Hospitals

“If you knew that most hospitals are regulated by both state and federal agencies, how much would that increase your confidence in hospitals, a great deal, quite a bit, not too much, or none at all?”

MOORE INFORMATION


Additional in house hospital programs to prevent medical mistakes increases confidence in hospitals l.jpg
Additional In-House Hospital Programs to Prevent Medical Mistakes Increases Confidence in Hospitals

“If a specific hospital had its own program to prevent medical mistakes, in addition to those required by government agencies, how much would that increase your confidence in that hospital?”

MOORE INFORMATION


Slide14 l.jpg

Hospital Care Overview Mistakes

MOORE INFORMATION


Widespread satisfaction with quality of care available in washington hospitals l.jpg
Widespread Satisfaction with Quality of Care Available in Washington Hospitals

“Based on what you know or have heard, how satisfied are you with the quality of health care available at most hospitals in Washington State, very satisfied, fairly satisfied, not too satisfied or not at all satisfied?”

MOORE INFORMATION


Residents are satisfied with quality of care available in local hospitals l.jpg
Residents are Satisfied with Quality of Care Available in Local Hospitals

“Closer to home, how satisfied are you with the quality of care available at the local hospital or hospitals in your community, very satisfied, fairly satisfied, not too satisfied or not at all satisfied?”

MOORE INFORMATION


Nearly four in five say quality of hospital health care has been steady or improved l.jpg
Nearly Four-in-Five Say Local HospitalsQuality of Hospital Health Care Has Been Steady or Improved

“Over the past few years, in the hospitals you are most familiar with, has the quality of health care improved, remained the same, or declined?”

MOORE INFORMATION


Quality of care is most important when choosing a hospital l.jpg
“Quality of Care” is Most Important When Choosing a Hospital

“In general, when choosing a hospital, what is most important to you personally?”

MOORE INFORMATION


Evaluating hospital quality 1 most important factors l.jpg
Evaluating Hospital Quality -1: HospitalMost Important Factors

“In evaluating the quality of care at a particular hospital, how important are each of the following factors in determining a hospital’s quality, very important, fairly important, not too important, or not important at all?”

MOORE INFORMATION


Evaluating hospital quality 2 other important factors l.jpg
Evaluating Hospital Quality -2: HospitalOtherImportant Factors

MOORE INFORMATION


Slide21 l.jpg

Personal Hospital Care Experience Hospital

MOORE INFORMATION


A majority have been a patient in a washington hospital in the past five years l.jpg
A Majority Have Been a Patient in a Washington Hospital in the Past Five Years

“In the past five years, have you, or a family member, been a patient in a hospital in Washington State?”

MOORE INFORMATION


Almost as many visited er as other parts of hospital l.jpg
Almost as Many Visited ER the Past Five Yearsas Other Parts of Hospital

IF YES: “Was that in the emergency room or another part of the hospital?”(N=484)

MOORE INFORMATION


Most were satisfied with quality of health care they received at hospital l.jpg
Most Were Satisfied with Quality of Health Care They Received at Hospital

IF YES: “How satisfied were you with the quality of health care at the hospital, very satisfied, fairly satisfied, not too satisfied, or not at all satisfied?” (N=484)

MOORE INFORMATION


Slide25 l.jpg

Information Source Credibility Received at Hospital

MOORE INFORMATION


Most credible information sources are doctors and nurses l.jpg
Most Credible Information Sources Received at Hospitalare Doctors and Nurses

“When it comes to evaluating the quality of care in a particular hospital, how much trust do you have in each of the following, a great deal, quite a bit, not too much, or none at all?”

MOORE INFORMATION


Other credible information sources l.jpg
Other Credible Information Sources Received at Hospital

MOORE INFORMATION


News story quote credibility a variety of sources are credible l.jpg
News Story Quote Credibility: Received at HospitalA Variety of Sources are Credible

“How much trust would you have in each of the following if they were quoted in a news story about your hospital, a great deal, quite a bit, not too much, or none at all?”

MOORE INFORMATION


Slide29 l.jpg

Summary & Highlights Received at Hospital

MOORE INFORMATION


There is widespread satisfaction with the quality of health care and hospitals in the state l.jpg
There is Widespread Satisfaction with the Quality of Health Care and Hospitals in the State

  • Satisfaction with Washington hospitals is driven by perceptions of good quality care/facilities and positive experiences

    • People who have been a patient at a Washington hospital are more positive than those who have not

  • There is no overriding complaint about hospitals in the state among dissatisfied respondents

    • Long waits, cost, medical errors, lack of staffing, and quality concerns are all mentioned by the few dissatisfied with hospitals in general or with their personal hospital experience

MOORE INFORMATION


Several messages resonate with the general public l.jpg
Several Messages Resonate with the General Public Care and Hospitals in the State

  • More than 80% agree that hospitals are:

    • An important source for health care information

    • Always there when you need them

    • Sources of jobs and economic development

    • A good value

MOORE INFORMATION


Evaluating the quality of hospital care l.jpg
Evaluating the Care and Hospitals in the StateQuality of Hospital Care

  • “Quality of care” is more important in hospital selection than insurance coverage, location, or doctor recommendation

  • Protecting patients from infections and having a low rate of medical mistakes are the most prominent measurements of quality hospital care for Washingtonians

MOORE INFORMATION


Public wants to know more about quality and safety l.jpg
Public Wants to Know More About Quality and Safety Care and Hospitals in the State

  • Public is concerned about medical errors

  • Knowledge of government regulation of hospitals does not increase confidence

  • Hospitals should raise awareness of internal programs in place that prevent medical errors and improve hospital quality

  • Public wants to hear what hospitals are doing on safety and quality

MOORE INFORMATION


Information sources l.jpg
Information Sources Care and Hospitals in the State

  • Personal doctors and nurses are the most credible sources of information about hospitals

  • Experts in reducing medical errors and patients whose lives were saved in a hospital would be the most trustworthy quoted sources for a news story

MOORE INFORMATION


ad