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Using Scorecards to Measure Safety Performance. What ’ s this talk about scorecards?. Author : Theodore S. Ingalls Professional Safety, Dec 1999. Why Measure Performance. To Know who wins. What gets measured gets done Enables reasoned decisions and assessments

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using scorecards to measure safety performance
Using Scorecards to Measure Safety Performance

What’s this talk about scorecards?

Author : Theodore S. Ingalls

Professional Safety, Dec 1999

why measure performance
Why Measure Performance
  • To Know who wins.
  • What gets measured gets done
  • Enables reasoned decisions and assessments
  • Allows comparison with previous performance
  • Compares actual performance to planned performance
downstream measures
Downstream Measures
  • Statistical data, # of accidents, days lost, rates & costs.
  • Statistics usually are weak when it comes to the
  • Represent a reactive measure method
  • Causes go undetected and uncorrected
  • Only reflect poor performance

why!

slide4

Perception surveys, structured interviews

Check lists & audits

Observation, inverse performance assessment

Training completed

Effectiveness measured

key objectives achieved by integrating these areas
Key objectives achieved by integrating these areas
  • Key performance parameters will be spotted
  • The measures enable the company to actively improve performance in each area
  • By developing a systematic, forward-looking approach, strategic organizational change can occur
using scorecards
Using scorecards
  • Introduced by Kaplan & Norton
  • “scorecards puts strategy & vision, not control at the center”
  • To succeed focus should be on attaining high levels of organizational performance.
  • Helps link performance to organization safety vision by:
    • Links to the company safety vision
    • Enhances overall communication and understanding
    • Encourages strategic planning
    • Provides feedback on progress and success
the scorecard process
The scorecard process
  • Secure top management support
  • Define the vision
  • Build the organization’s scorecards
  • Link unit scorecards to the organization’s scorecards
  • Measure & reward performance
conclusion
Conclusion
  • Real power of this approach & use of scorecards
    • Clarify & update strategy
    • Communicate strategy throughout the company
    • Align unit goals with the strategy
    • Link strategic initiatives
    • Conduct periodic reviews
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