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Using Scorecards to Measure Safety Performance. What ’ s this talk about scorecards?. Author : Theodore S. Ingalls Professional Safety, Dec 1999. Why Measure Performance. To Know who wins. What gets measured gets done Enables reasoned decisions and assessments

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Using Scorecards to Measure Safety Performance

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Using scorecards to measure safety performance l.jpg

Using Scorecards to Measure Safety Performance

What’s this talk about scorecards?

Author : Theodore S. Ingalls

Professional Safety, Dec 1999


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Why Measure Performance

  • To Know who wins.

  • What gets measured gets done

  • Enables reasoned decisions and assessments

  • Allows comparison with previous performance

  • Compares actual performance to planned performance


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Downstream Measures

  • Statistical data, # of accidents, days lost, rates & costs.

  • Statistics usually are weak when it comes to the

  • Represent a reactive measure method

  • Causes go undetected and uncorrected

  • Only reflect poor performance

why!


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Perception surveys, structured interviews

Check lists & audits

Observation, inverse performance assessment

Training completed

Effectiveness measured


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Key objectives achieved by integrating these areas

  • Key performance parameters will be spotted

  • The measures enable the company to actively improve performance in each area

  • By developing a systematic, forward-looking approach, strategic organizational change can occur


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Using scorecards

  • Introduced by Kaplan & Norton

  • “scorecards puts strategy & vision, not control at the center”

  • To succeed focus should be on attaining high levels of organizational performance.

  • Helps link performance to organization safety vision by:

    • Links to the company safety vision

    • Enhances overall communication and understanding

    • Encourages strategic planning

    • Provides feedback on progress and success


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The scorecard process

  • Secure top management support

  • Define the vision

  • Build the organization’s scorecards

  • Link unit scorecards to the organization’s scorecards

  • Measure & reward performance


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Conclusion

  • Real power of this approach & use of scorecards

    • Clarify & update strategy

    • Communicate strategy throughout the company

    • Align unit goals with the strategy

    • Link strategic initiatives

    • Conduct periodic reviews


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