Methodology for Quality Assurance in Higher Education in EU Countries

1. Lecture 3 Methodology for quality assurancein higher education in EU countries Batechko Nina, Doctor of Pedagogical Sciences, Associate Professor, Head of Scientific-Research Laboratory of Educology Contents of the lecture reflects only the author's view, the Education, Audiovisual and Culture Executive Agency and the European  Commission are not responsible for any use that may be made of the information it contains.

2. "Quality Cycle", or four stages of the quality assurance process. 2) Methods of the quality assurance of higher education. 3) Indicators / Quality Criteria for Higher Education. 4) Internal / external quality assurance procedures. 5) Feedback mechanisms.Open access to evaluation results.

3. Methodology Methodology (from the Greek methodos - method, source; logos - science, knowledge) ─ the doctrine of the rules of thinking when creating science, conducting research Methodology (from the Greek мεθοδολογία - the doctrine of methods; from the Greek мέθοδος з μέθ-+ οδος literally «the path following something» and from other Λόγος - thought, reason) ─ the doctrine of the system of concepts and their relations; system of basic principles, methods and means of their implementation in the organization and construction of scientific and practical activities of people

5. Methodology of science the doctrine of the scientific method of cognition or the system of scientific principles, on the basis of which the research is based and the choice of means and methods of cognition is carried out Objective • research of the means, methods and techniques of scientific research, through which the subject of scientific knowledge receives new knowledge of the genuine reality

6. Levels of methodological knowledge • (by E. G. Judin)

7. Definition of concepts "quality", "quality of education", "quality of higher education", "quality of educational activity", "quality education management" quality education management Quality is not a permanent formation, it can be modified, formed under the influence of other objects (Shchoholieva L.O.)

8. The evolution of the concept of quality and methods of ensuring • Quality of education Pre-industrial economics: the quality was determined by the requirements for a specific university and teacher Industrial Revolution of the XIX Century: the concept of static quality control by Walter Shugart (sampling quality control methods) Industrial Economics: the quality of education - the relevance of its content to the typical curriculum Postindustrial economics: new concept of quality management – «Total Quality Management – TQM» (William Deming)

9. Basic principles of TQM • The role of leadership - the expertise of the conditions created for the development of the organization • System approach - Improving the organization's overall activity • Consumer orientation - studying the needs and assessing the degree of consumer satisfaction • Process approach - orientation of the process on the final result Decision-making based on facts - application of methods of mathematical statistics • Involvement of all staff - everyone works to achieve a common goal • Permanent improvement - long-term strategy of the organization, which allows to continuously improve products, processes and management system • Cooperation with suppliers, consumers and society for their own benefit

10. "Quality Cycle" or four stages of the quality assurance process

11. Quality improvement cycle (Deming cycle) • Implementation of • improvements in accordance with the plan Planning improvements, based on available resources, definition of priorities Do Plan Act Check Monitoring the process of improvement Analysis, reassessment of data, process correction

12. Permanent improvement of quality management system Responsibility of the management plan Consumers and other interested parties Consumers and other interested parties Measurement, analysis and improvement Resource Management Do Control Product release Entry Exit Satisfaction Demands Product

13. Evolution of the quality management methodology

14. QUALITY MANAGEMENT SYSTEMS IN EDUCATION: TQM(Total Quality Management) - general quality management system ENQA (European Network for Quality Assurance) – European standards for internal (higher educational) systems of quality assurance. The core of quality system standards ISO 9000: ISO9000:2000 Establishes the principles of quality management, describes the content of the standards and defines terms for the use of higher education institutions ISO9001:2000 defines the requirements for quality management systems, in accordance with the requirements of consumers and authorities ISO9004:2000 describes the guidelines for setting up a quality management system ISO19011 provides guidance on planning and conducting quality audits.

15. Methods of ensuring the quality of higher education: • poll; • document analysis; • observation; • interview; • use of the given statistics.

16. Indicators / Quality Criteria for Higher Education the quality of the curriculum quality of knowledge the demand for graduates quality of students the quality of the teaching staff quality of infrastructure innovative management activity introduction of innovations • achievements of graduates the state of the material and technical base of the educational institution

17. Internal / external quality assurance procedures • self-evaluation; • inspection, accreditation, licensing, certification; • website; • inter-institutional student surveys; • ranking.

18. In Ukraine the system of quality assurance in higher education includes: public control state quality control higher education standards licensing, accreditation of educational institutions state, industry standards and institutes of higher education establish requirements for the content, volume and level of education and professional training state certification, state inspection

19. The decision to implement ISO 9000 in universities can be based on the following factors: • consumers satisfaction of requests of educational services requiring ISO 9000; • recognition of the state standards of education quality of Ukraine by educational institutions of the European Union (EU); • competitiveness on the domestic and foreign labor markets of graduates of Ukrainian universities; • improvement of the quality of education system; • minimization of repeated audits is performed by different consumers.

20. BASIC ELEMENTS OF THE QUALITY SYSTEM OF HIGHER EDUCATION Personnel resources (teachers of high qualifications) Material and educational support Availability of the standard Adherence to the curriculum Step-by-step quality control of knowledge (sessions) Quality control of the graduate (state certificate)

21. Permanent improvement is required for: Methods of teaching Criteria for evaluationstudents Methods of evaluation of teachers Budgeting Improvement of living in dorms Improving contacts with entrants and parents Improvement of teaching and methodological and material support

22. What is the quality management system for? Improvement of training conditions by optimizing the structure and content of the learning and education process For student Improvement of production culture Optimization of infrastructure and manufacturing For management and staff Increasing the responsibility of all employees for the quality of educational services Ensuring competitiveness on the domestic and foreign educational markets

23. thank you for attention! Contents of the lecture reflects only the author's view, the Education, Audiovisual and Culture Executive Agency and the European  Commission are not responsible for any use that may be made of the information it contains.