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Conflict Resolution Program Concept of Operations

Conflict Resolution Program Concept of Operations. Vision: To continuously build conflict management within the Defence Team to strengthen operational effectiveness Mandate:

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Conflict Resolution Program Concept of Operations

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  1. Conflict Resolution Program Concept of Operations

  2. Vision: To continuously build conflict management within the Defence Team to strengthen operational effectiveness Mandate: To enable the Defence Team to resolve workplace conflicts in a timely and effective manner through Alternative Dispute Resolution (ADR) awareness, education and interventions New Vision and Mandate

  3. New Conflict Resolution Program CMP ADM(HR-Civ) PM Corp HQ NDHQ DCRP FA AA CRC-A RM CRC-E RM CRC-C RM CRC-W RM ADR Prac ADR Prac ADR Prac ADR Prac ADR Prac ADR Prac ADR Prac ADR Prac ADR Prac ADR Prac ADR Prac ADR Prac ADR Prac ADR Prac ADR Prac ADR Prac Mil Adv (LCdr) Mil Adv (MWO) Mil Adv (Maj) ADR Prac Mil Adv (Maj) Atlantic Region Halifax (NS, NB, PE & NL) Eastern Region Ottawa/Gatineau (QC, NCR & OUTCAN) Central Region Kingston (ON less NCR) Western Region Edmonton (MB, SK, AB, BC YT, NT & NU)

  4. Interventions Maintain a success rate of: 85% for mediations 90% for facilitations 90% for conflict coaching 75% for group interventions Maintain best practice service standard of: Respond to clients within 2 business days Initiate intervention process within 3 weeks File closed within 6 months Increased use of technology On site intervention work where appropriate

  5. Education & Awareness Education Targeted training will be prioritized - Regular Force, Civilian, Reserve and Cadets Exploring alternative models for delivery Awareness Maintain regular contact with stakeholders, clients and associates Participate in appropriate local events Accessing our services

  6. Conclusion • Continued high level of timely and professional services • Full implementation by 1 April 2014 • Dynamic Concept of Operations open to modifications

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