Isv partner case study
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ISV Partner Case Study. Avante Solutions and ThinkITSM Charles cyna President. Avante solutions background. CRM and service Management boutique Established 1999 in Chicago 3 Partners Expanded to Calgary, Mississauga and New York Currently 34 full-time Employees

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ISV Partner Case Study

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Isv partner case study

ISV Partner Case Study

Avante Solutions and ThinkITSM

Charles cyna

President


Avante solutions background

Avante solutions background

  • CRM and service Management boutique

    • Established 1999 in Chicago

    • 3 Partners

    • Expanded to Calgary, Mississauga and New York

    • Currently 34 full-time Employees

    • Approximately $9m in annual revenue


Why we are here today

Why we are here today

  • Looking to diversify core business for sometime

    • 3 Partners with all eggs in a single basket

    • Growth in existing business model reasonable but not outstanding

    • Some latent concern we were not well educated about emerging SaaS solutions

    • Needed something to get excited about


The epiphany

The epiphany

  • After 14 years in the service management industry it finally occurred to us that Customers weren’t that happy with what was happening in our industry

    • Tools are incredibly expensive

    • Process consulting incredibly expensive

    • Implementations very long and painful

    • Limited customer success


The business solution

The business solution

  • After about eighteen months of yelling ‘lively discussion’ we finally came up with a solution to the problems identified. It turned out to:

    • Reduce implementation time by at least 50%

    • Reduce process consulting by at least 75%

    • Reduce cost of average software licenses by at least 50%

  • Decided to spin off a new company to focus on the venture – think itsm corp.

  • All We needed now was to build it


The technical solution

The technical solution

  • Needed a SaaS platform for the solution

    • Should we build it ourselves?

  • Some questions we asked ourselves:

    • Can we compete with platforms being developed by companies such as Microsoft, Salesforce.com, Oracle etc…

    • Should we complete with platforms being developed by companies such as Microsoft, Salesforce.com, Oracle etc…

    • Where does our expertise lie?

    • How much money would it take to build a competitive SaaS platform that had the requirements we needed to build our solution?


The saas platform

The saas platform

  • Choosing a platform partner

    • We need something that could scale

    • It needed to be secure

    • It needed to be cost effective (i.e. we needed to make some money)

    • It needed to be something we could get excited about

  • The Contenders

    • Salesforce.com

    • A bunch of open source platforms (i.e. Bungee)

    • Microsoft


The saas platform1

The saas platform

  • Choosing a platform partner

    • We need something that could scale

    • It needs to be secure

    • It needs to be cost effective (i.e. we needed to make some money)

    • It needs to be something we could get excited about

  • The Contenders

    • Salesforce.com

    • üScalable

    • ü Secure

    • ü Provenû Proprietary development platform

    • û Expensiveû Partner Commitment?û Could we get excited about it?

    • A bunch of open source platforms (i.e. Bungee)

    • Microsoft


The saas platform2

The SaaS platform

  • Choosing a platform partner

    • We need something that could scale

    • It needed to be secure

    • It needed to be cost effective (i.e. we needed to make some money)

    • It needed to be something we could get excited about

  • The Contenders

    • Salesforce.com

    • A bunch of open source platforms (i.e. Bungee)

    • üInexpensive Licensing

    • ü Open Architectures

    • ü Some Exciting Controls

    • û Not proven

    • û Limited richness in controlsû Financial Viabilityû Invariably in or just out of beta

    • Microsoft


The saas platform3

The saas platform

  • Choosing a platform partner

    • We need something that could scale

    • It needed to be secure

    • It needed to be cost effective (i.e. we needed to make some money)

    • It needed to be something we could get excited about

  • The Contenders

    • Salesforce.com

    • A bunch of open source platforms (i.e. Bungee)

    • Microsoft

    • ü Evolving product

    • ü Process Engine

    • ü Proven scalability and flexibility

    • ü Attractive licensing

    • ü Eco-system attractiveness

    • ü Looks so much better than Salesforce

    • ü Partner Commitment

    • ü Some unexpected other positives

    • û Internet Explorer only client for CRM

    • û Certification clarifications


Solution overview

Solution overview


Screen 3

Screen 3


Custom attributes

Custom attributes


Custom multilingual interface

Custom Multilingual interface


Dynamic interface builder

Dynamic interface builder


Questions

Questions?

  • Charles Cyna

    • 1-866-HUG-ITSM ext 2117

    • [email protected]


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