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CHAPTER 8. Information Systems that Support Organizations. CHAPTER OUTLINE. 8.1 Transaction Processing Systems 8.2 Functional Area Information Systems 8.3 Enterprise Resource Planning Systems. LEARNING OBJECTIVES. Describe transaction processing systems.

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Chapter 8


Information Systems that Support Organizations

Chapter outline

8.1 Transaction Processing Systems

8.2 Functional Area Information Systems

8.3 Enterprise Resource Planning Systems

Learning objectives

  • Describe transaction processing systems.

  • Describe functional area information systems and the support they provide for each functional area of the organization.

  • Describe enterprise resource planning systems.

Chapter opening case
Chapter Opening Case

UPS: Synchronizing the world of commerce

Chapter opening case continued
Chapter opening case (continued)

UPS Worldport

8 1 transaction processing systems tps
8.1 Transaction Processing Systems (TPS)

Batch Processing

Online Transaction Processing (OLTP)

Rudy Giuliani checking out of a Wal-Mart using a bar code scanner that produces data captured by a transaction processing system

Note: the barcode scanner is an example of source data automation

8 2 functional area information systems
8.2 Functional Area Information Systems

  • Functional Area Information Systems are designed to support a functional area by increasing its internal effectiveness and efficiency in the following areas:

    • Accounting

    • Finance

    • Marketing

    • Operations (POM)

    • Human Resources Management

Functional area information systems reports
Functional Area Information Systems Reports Areas

  • Routine reports

  • Ad hoc (on demand) reports

    • Drill-down reports

    • Key-indicator reports

    • Comparative reports

  • Exception reports

Summary report
Summary Report Areas

A summary report is one type of routine report

Detailed report
Detailed Report Areas

A detailed report is another type of routine report

Drill down report
Drill-Down Report Areas

Drill-down report is a type of ad-hoc report

Key indicator report
Key-Indicator Report Areas

Key-indicator report is a type of ad-hoc report

Comparative report
Comparative Report Areas

Comparative report is one type of ad-hoc report.

8 3 enterprise resource planning systems erp
8.3 Enterprise Resource Planning Systems (ERP) Areas

The major objective of ERP systems: integrate the functional areas of the organization by enabling seamless information flows across them.

Erp systems continued
ERP Systems Areas(continued)

Abusiness processis a set of related steps or procedures designed to produce a specific outcome.

Core ERP Modules Areas




& Production


Customer Relationship Management Module

Human Resources Module

Accounting and Financial Module

Supply Chain Management Module

E-Business Module



ERPPlatform & Database




Extended ERP Modules