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The Management of People. Capability + Performance = Impact. Stephen Rogers BA, BCom Hons. Wicked Problems. Problems so persistent, pervasive and slippery that they seem insoluble. Marty Neumeier – The Designful Company, Design Management Review, Spring 2008.

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The

Management

of

People

Capability

+

Performance

=

Impact

Stephen Rogers BA, BCom Hons


Wicked problems
Wicked Problems

  • Problems so persistent, pervasive and slippery that they seem insoluble

Marty Neumeier – The Designful Company, Design Management Review, Spring 2008






The article continues
The article continues ...

  • “companies are beset by distrustful customers, disengaged employees and suspicious communities, we can link these problems to a legacy management style that lacks any real human dimension.”

  • “Yet business at bottom is not mechanical but human.”

  • “To succeed, the new (management) model must replace the win-lose nature of the assembly line with the win-win nature of the network.”


The article continues1
The article continues ...

  • “... jobs are avenues of self expression.”

  • “... where talent trumps obedience, imagination beats knowledge and empathy trounces logic.”

  • “.In Great Britain, a recent survey by the Design Council found that ... among rapidly growing businesses, a whopping 47% rank (design) first” among their success factors.


The article continues2
The article continues ...

  • “... The creative class ... now comprises 38m members or more than 30% of the American workforce.”

  • “Microsoft CEO Steve Ballmer is famous for his crazy video in which he yells, I – LOVE – THIS – COMPANY. With Apple, it’s the customers who shout that.”



Business Plan

Organisation

  • Performance Required

Departments

  • Performance Required

?

Jobs

  • Performance Required

  • Capability Required

“Am I recruiting, developing, managing and retaining more capable future performers?”

People

  • Performance Offered?

  • Capability Available




Stephen Rogers ImpactBA, BCom Hons

083 308 7627

[email protected]


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