Rcac an evolving model for consumer engagement in a public health plan
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RCAC: An Evolving Model For Consumer Engagement in a Public Health Plan. Auleria Eakins, MPA Manager, Community Outreach and Education Idalia Chitica Lead Community Field Specialist. Goal of today’s discussion:. L.A. Care Background. The Nations largest public health plan.

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RCAC: An Evolving Model For Consumer Engagement in a Public Health Plan

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Rcac an evolving model for consumer engagement in a public health plan

RCAC: An Evolving Model For Consumer Engagement in a Public Health Plan

Auleria Eakins, MPA

Manager, Community Outreach and Education

Idalia Chitica

Lead Community Field Specialist


Goal of today s discussion

Goal of today’s discussion:


L a care background

L.A. Care Background

  • The Nations largest public health plan.

  • Serving over 800,000 of Los Angeles County’s low –income and vulnerable residents.

  • Enabling legislation required the creation of committees for member advocates (Regional Community advisory Committees)


Goals of the rcac

Goals of the RCAC:

  • Provide member feedback to the BOG on key healthcare issues.

  • Support L.A. Cares strategic initiatives.

  • Advocate for improving the health and well being of their communities.


Goals of the rcac1

Goals of the RCAC:

Improve their own health and well being.

Set priorities for health education and outreach programs based on identified needs of the communities they serve.

Build collaborative relationships with cbo’s in support of identified needs.


Staff focus

Staff Focus


Consumer legislative office visit

Consumer Legislative Office Visit


Consumer visit to state capital

Consumer Visit to State Capital


One major accomplishment

One Major Accomplishment

Board of Governors approved the RCAC’s motion

to implement a family premium to save Healthy

Kids Insurance Program.

As result of this effort:

  • The Healthy Kids Insurance Program was saved.

  • 71% of membership retained.


What is our community health improvement project chip

What is our Community Health Improvement Project (CHIP)?

  • Grassroots effort that educates and empowers consumer members to assist L.A. Care Health Plan to conduct primortial health education throughout Los Angeles County.


Chip outreach

CHIP Outreach


C h i p topics based on l a cares strategic initiatives

C.H.I.P. Topics Based on L.A. Cares Strategic Initiatives


Chip outreach1

CHIP Outreach


Community forum hosted by advisory members

Community Forum hosted by Advisory members.


Chip accomplishments

CHIP Accomplishments

37,640


Rcac an evolving model for consumer engagement in a public health plan

Health Promoters


Multiethnic health promoters program

Multiethnic Health Promoters Program


Multiethnic health promoters program1

Multiethnic- Health Promoters Program

  • Launched in 2007

  • Volunteer RCAC members trained by established community partners (ADA, Behavioral Health Services, Partners for Progress)

  • 51 certified Health Promoters

  • Collaborate with L.A. Care’s Health Educators(MPH) to conduct trainings at Regional Community Advisory meetings, local community based organizations and at L.A. Cares Family Resource Centers(2)


Rcac an evolving model for consumer engagement in a public health plan

Cultural Linguistics


A few observed benefits of consumer engagement

A few observed Benefits of consumer engagement:


Next steps for 2011 consumer engagement projects

Next steps for 2011 consumer Engagement Projects


Our dedicated staff

Our Dedicated Staff


Rcac an evolving model for consumer engagement in a public health plan

Thanks!


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