Barnes and noble inc balanced scorecard
Download
1 / 15

Barnes and Noble, Inc. Balanced Scorecard - PowerPoint PPT Presentation


  • 208 Views
  • Uploaded on

Appendix 1. Barnes and Noble, Inc. Balanced Scorecard. Financial. Customer Perspective. Learning and Growth. Internal Business Perspective. Vision and Strategy To bring books and bookstores into the mainstream of American life. barnesandnoble.com Balanced Scorecard. Financial.

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about ' Barnes and Noble, Inc. Balanced Scorecard' - abbot-sanders


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
Barnes and noble inc balanced scorecard

Appendix 1

Barnes and Noble, Inc.Balanced Scorecard

Financial

Customer Perspective

Learning and Growth

Internal Business Perspective

Vision and Strategy

To bring books and bookstores into the mainstream of American life


Barnesandnoble com balanced scorecard
barnesandnoble.comBalanced Scorecard

Financial

Customer Perspective

Learning and Growth

Internal Business Perspective

Vision and Strategy

To be a broadcast channel for Barnes and Noble, Inc.


Barnes and noble inc balanced scorecard1
Barnes and Noble, Inc.Balanced Scorecard

Customer Perspective

Learning and Growth

Internal Business Perspective

  • Financial

  • Goals Measures

  • Reduce S&A Costs S&A / Sales

  • Increase Sales Total Retail Sales

  • Increase Share Value Earnings Per Share

  • Increase Profit Margin Profit / Sales

Vision and Strategy


Barnesandnoble com balanced scorecard1
barnesandnoble.com Balanced Scorecard

Customer Perspective

Learning and Growth

Internal Business Perspective

  • Financial

  • Goals Measures

  • Increase Shareholder Value Earnings Per Share

  • Increase ROI Profit / Assets

Vision and Strategy


Barnes and noble inc balanced scorecard2
Barnes and Noble, Inc.Balanced Scorecard

Learning and Growth

Internal Business Perspective

Financial

  • Customer Perspective

  • Goals Measures

  • Comfortable reading areas # of couches or chairs

  • Mail order catalogs % of customers orders

  • Increase market size # of books purchased

  • Increase sales # of books sold

  • Customer satisfaction average # of customers per day

  • Customer acquisition # of new customers

Vision and Strategy


Barnesandnoble com balanced scorecard2
barnesandnoble.com Balanced Scorecard

Learning and Growth

Internal Business Perspective

Financial

Customer Perspective

Goals Measures

Fast and convenient purchasing # of seconds to complete an order

Books at discounted prices average book price

Distinguish itself # of days to deliver order

Customer satisfaction % of successful first- time delivery

Customer acquisition # of website hits

Increase market share # of people purchasing books

Vision and Strategy


Barnes and noble balanced scorecard
Barnes and Noble Balanced Scorecard

Learning and Growth

Customer Perspective

Financial

Internal Business Processes

Goals Measures

On-time delivery Days to fulfill order

Efficient returns processing # of returns per hour

Shorter checkout lines Checkout time per customer

Vision and Strategy


Barnesandnoble com balanced scorecard3
barnesandnoble.com Balanced Scorecard

Learning and Growth

Customer Perspective

Financial

Internal Business Processes

Goals Measures

On-time delivery Days to fulfill order

Increase inventory # of books in stock

Increase web server speed Time to download webpage

Vision and Strategy


Barnes and noble balanced scorecard1
Barnes and NobleBalanced Scorecard

Customer Perspective

Learning and Growth

Internal Business Perspective

Vision andStrategy

  • Learning and Growth

  • Goals Measures

  • Expand operations # of new stores per year

  • Increase Market Size # of new customers

  • Improve Employee Programs Employee turnover rate


Barnesandnoble com balanced scorecard4
barnesandnoble.com Balanced Scorecard

Customer Perspective

Learning and Growth

Internal Business Perspective

Vision and Strategy

  • Learning and Growth

  • Goals Measures

  • Increase # of links # of alliances

  • Increase network member size # of new network members

  • Stay focused on book sales # of non-book related postings


Wsj com
WSJ.com

MBA 8110


ad