Software implementations what have we learned
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Software Implementations: What have we learned?. By Normand Arsenault. Successful software implementation. Technology is not the problem Quality needs assessment Building MIS around the needs. Step-by-step process. MFIs need to adhere the following process. Participatory Needs

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Software implementations what have we learned

Software Implementations:What have we learned?

By Normand Arsenault


Successful software implementation

Successful software implementation

  • Technology is not the problem

  • Quality needs assessment

  • Building MIS around the needs


Step by step process

Step-by-step process

  • MFIs need to adhere the following process

Participatory

Needs

Assessment

Design

of MIS

Product

Selection

Implemen-

tation

Maintenance

and

Development


Participatory needs assessment

Participatory Needs Assessment

Participatory

Needs

Assessment

Design

of MIS

Product

Selection

Implemen-

tation

Maintenance

and

Development

  • Cause for most IT project failure

  • Knowing what you want

  • Identifying the real issue

  • Buy-in from the users


Design of mis

Design of MIS

Design

of MIS

Participatory

Needs

Assessment

Product

Selection

Implemen-

tation

Maintenance

and

Development

  • Different Languages

  • Discrepancies b/w Accounting and Loan Tracking systems

  • Integrated Software

  • IT support for “Integrated Software” – the misunderstanding


Product selection

Product Selection

Product

Selection

Participatory

Needs

Assessment

Design

of MIS

Implemen-

tation

Maintenance

and

Development

  • The security Issue

  • Using open source software

  • Learning to walk before running

  • Trapped by technology

  • Developing a custom based solution


Implementation

Implementation

Implemen-

tation

Participatory

Needs

Assessment

Design

of MIS

Product

Selection

Maintenance

and

Development

  • Strategy to implement the software

  • Problems with running systems in parallel

  • Training

  • Support from the software provider


Maintenance and development

Maintenance and Development

Maintenance

and

Development

Participatory

Needs

Assessment

Design

of MIS

Product

Selection

Implemen-

tation

  • Iteration of the whole process over


Conclusion

Conclusion

  • Information technology

    • Important for microfinance sector

    • But it need to be applied the right way

      • User centered design

      • Technology adapting the user rather than the other way

        • Otherwise it’s hard to get quality service


Discussion

Discussion

  • Using off-the-shelf systems

  • The gap b/w the MF management and technologist? Narrowing the gap?


Discussion1

Discussion

  • “integrated software will not make up for the absence of staff with proper accounting skills.”


Rural microfinance service delivery gaps inefficiencies and emerging solutions

Rural Microfinance Service Delivery: Gaps, Inefficiencies and Emerging Solutions

Tapan S. Parikh


Rural microfinance

Rural Microfinance

  • Microfinance is transitioning to a commercial and profitable business model

    • Must be efficient so that it will scale

  • Three major obstacles

    • Exchange of information with remote clients

    • Data management at the industrial level

    • Collection and delivery of money to rural areas


Rural microfinance info exchange

Rural Microfinance - Info. exchange

  • 12,000 staff for 3.2 million clients in 45,000 villages

  • Thousands of transactions captured and processed every week in a timely manner

  • Unpredictable growth

  • Massive amount of data to update and maintain


Rural microfinance info exchange1

Rural Microfinance - Info. exchange

  • Several handheld-based solutions

    • All increased accuracy and saw increases in productivity and efficiency

    • Many discontinued pilot programs due to high software and hardware costs

    • Expensive and time-consuming process

  • Should we be using handhelds?

  • Is there another piece of technology that would be more appropriate?


Rural microfinance data management

Rural Microfinance - Data management

  • Visited eight MFIs

  • Six used VB and MS Access

  • One used custom PHP/MySQL software

  • One used only paper


Rural microfinance data management1

Rural Microfinance - Data management

  • VB/Access

    • Easy to implement

    • Easy to learn

    • Does not scale well

      • No modularization of application

      • Leads to redesign and reimplementation

  • No industry standards

    • Need reports and information

      • Investors, donors, creditors…


Rural microfinance money transportation

Rural Microfinance Money transportation

  • Unsafe for loan officers to travel with large sums of money

  • Cash increases potential for fraud

  • Relying on regional banks

  • CASHPOR working with ICIC bank

    • 5% service fee for loans

  • Low-cost ATMs and POS devices


Discussion questions

Discussion Questions

  • How would we design standards and systems that are general enough?

  • What types of systems will emerge?

  • What other parts of microfinance can technology help out with?

  • Comments?


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