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sales CRM

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sales CRM

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  1. CRM Benefits Address: 5 Ang Mo Kio Industrial Park 2A #07-17 AMK Tech II, Singapore 567760 No. 89 – 1 Jalan Puteri 5/7 Bandar Puteri 47100 Puchong Selangor Darul Ehsan, MalaysiaWebsite: https://a2000erp.com/

  2. The most compelling benefits of a successful CRM implementation include: • • Better Sales/Marketing Information. For example, customer names, customer background, customer needs, competitive positioning, etc. is just some of the information that is collected as a result of implementing a CRM system.

  3. • Improved Productivity. For example, effective target market identification, reduction in the number of cold leads, and the ability to provide accurate and on-the stop quotations, look up inventory availability quickly, enter orders directly from the field, etc. all of which help to shorten the sales cycle.

  4. Enhanced Customer Care. For example, more time to spend with customers due to a reduction in the sales administrative workload, an ability to monitor customer service levels, and ability to highlight existing or potential customer service problems and to react more quickly to customer needs, etc.

  5. An increasingly important objective, and an area that is related to the aforementioned benefits, is improved customer retention/loyalty. Corporations in the SINGAPORE and MALAYSIA lose approximately half of their customers within 5 years. If a CRM system really focuses on the customer and the above benefits are realized, a company can expect to retain more customers over time. It has been shown that the longer a customer is retained, the greater the profitability will be for the retained customer.

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