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Zero Incident Framework (ZIF) as Service Desk

ZIFu2122u2018s digital service desk AI software captures and provides insights to help improve user experience rather than focusing on traditional SLAs. Visit our website for more information.

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Zero Incident Framework (ZIF) as Service Desk

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  1. Zero Incident Framework (ZIF) for Service Desk

  2. Zero Incident Framework (ZIF) focuses on the end-user experience rather than traditional SLAs to evaluate service desk performance. A Digital Service Desk captures user experience and provides insights to help improve it.

  3. Features • AIOps-based Predictive and Prescriptive Analytics Platform • AI-based Voice Assistants and Chatbots • Social Media Integration • Automation • Virtual Supervisor

  4. Benefits • Faster remediation and services • Transparency in resolution • Seamless integration • New-age user experience • Decreased end user incidents

  5. Address: 116 Village Blvd, Princeton, New Jersey 08540 Phone: +1 609 951 2256/ 7 Website: https://zif.ai/

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