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Increase Customer Retention and Build Greater Recurring Revenue | Vindicia Select

Working hand in hand with your existing billing platform, Vindicia Select is a cloud-based recurring payment solution that works to resolve failed payment transactions, diagnose the issue, and recover the revenue. Learn more at http://bit.ly/2cG3pzW

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Increase Customer Retention and Build Greater Recurring Revenue | Vindicia Select

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  1. 7 Steps to IncreaseCustomer Retention with Vindicia Select © 2016 Vindicia, Inc. All rights reserved.

  2. Why Customer Retention Is Critical 5% increase in revenue 25% more subscribers In 24 months © 2016 Vindicia, Inc. All rights reserved.

  3. 7Steps to Strike a Balance Communicate 1 Optimize Retry Logic 2 Try Vindicia Select 7 7 Steps 3 Be Aware Manage Your Resources 6 5 4 Think Outside the Box Maximize Payment Processor Features © 2016 Vindicia, Inc. All rights reserved.

  4. 1. Communicate Communicate about the value of your service, not renewals. Over-communicating about renewals gives passive subscribers an excuse to leave. © 2016 Vindicia, Inc. All rights reserved.

  5. 2. Optimize Retry Logic Change your retry dates. A repeated Thursday retry won’t work for customers who get paid on Friday. Focus on days where you have greater success, like Fridays, Saturdays and Sundays. © 2016 Vindicia, Inc. All rights reserved.

  6. 3. Be Aware When you get error codes signifying lost or stolen cards, don’t move forward. © 2016 Vindicia, Inc. All rights reserved.

  7. 4. Maximize Payment Processor Features Take advantage of Account Updater fetches, making sure to allow enough time for responses. © 2016 Vindicia, Inc. All rights reserved.

  8. 5. Think Outside the Box Help your customers keep the services they want. Avoid losing more than one month of revenue by retrying the card in a single billing period. © 2016 Vindicia, Inc. All rights reserved.

  9. 6. Manage Your Resources • Further maximize retention by going beyond simple retries. Turn to an agile solution that doesn't drain your IT resources or require changes to your billing system. © 2016 Vindicia, Inc. All rights reserved.

  10. 7. Try Vindicia Select See revenue uplift of as much as 5% Reduce involuntary churn up to 25% See revenue uplift of as much as 5% Increase customer retention in days, not months Reduce involuntary churn up to 25% Increase ACLV Vindicia Select Increase customer retention in days, not months Vindicia® Select™ Increase ACLV © 2016 Vindicia, Inc. All rights reserved.

  11. Vindicia Select Vindicia’s cloud-based recurring payment and customer retention solution works seamlessly with your existing billing platform. Keep your customers connected to the subscriptions they love and your business connected to the revenue you need. Vindicia® Select™ © 2016 Vindicia, Inc. All rights reserved.

  12. Try Select for Free Learn more about our complimentary Vindicia Trial Click Here © 2016 Vindicia, Inc. All rights reserved.

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