In the call center business there are some phrases and terms those are like the forbidden fruit and must be avoided like the outbreak. These phrases, while they seem quite usual and common, are like ticking time bombs in the call center business. They might set off your client or put them off further. No matter what customers say or do, you really aren’t allowed to go out of control or snap back to the customer.
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Are You Killing Your Customer Service by Using These 20 Phrases
Avoid These Phrases
1. You Are Our Top Priority
2. Hold for a Little While
3. It is Our Policy
4. It’s Not in My Hands
5. Why Don’t You Visit Our Website
6. I Do Not Know
7. It’s the Manufacturer’s Fault
8. This isn’t My Department
9. May I Transfer your Call?
10. You Made a Mistake
11. Could You Please Repeat?
12. We Apologize
13. We’ll Call You Back
14. We Appreciate Your Feedback
15. You weren’t Speaking to Me Right Now
16. You Can Do that Yourself
17. We’ll Look into It
18. That’s Not My Fault
20. We Can’t Help You
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