Important questions you must ask before buying Call Center Software

1. Important questions You must consider before buying CALL CENTER SOFTWARE

2. ? ? ImportantQuestions ? ? When you run a call center, whether it is an inbound call center, outbound call center or the combination of these two i.e. blended call center, you have to handle calls. While managing any type of call center, sometimes you face problems like customer is not satisfied because call center support is not good, or all the channels for communication are not available etc. So, to manage all these problems, use a robust Call Center Software. Call Center Software is a way to run your call center effectively & efficiently. So you must ask these five important questions before buying Call Center Software. ? ?

3. 01 Is the Call Center Software scalable? When you invest in technology, you want your software to be future proof. It should grow with your growth. So before buying the Call Center Software, find out how many seats it is scalable up to? Does it support multiple telephony servers & CTI servers?

4. 02 What are the features available? Every software has different features. So sometimes you may be confused which software you have to buy. So you need to know about some important features of Call Center Software that will help you to buy Call Center Software. Here I’m giving you a list of important Call Center Software features:- • Dynamic CLI Options • Advance Dialing Rules • Centralized Lead Uploader • Voice and Screen Recording • NCPR Support • Manual Dialing • Manage Queue • Agent Status Alerts • Text to Speech • Outbound Dialer • Predictive Dialer • Power Dialer • Progressive Dialer • Preview Dialer • IVR Solution • Live Chat • Call Transfer to Other Extensions • Multi-Language Support • Multiple Telephone Line Support • Voice Logging • Workforce Management • Flow Selection on DNIS & ANI

5. 03 Can the Call Center Software integrate with your existing application? The most important feature you’re looking for Call Center Software is backend integration i.e. CRM Integration so that your agents can easily get customer information to handle the customers effectively, integration with any database like Oracle, MySQL, SQL etc, also social media integration to manage social medial channels like Facebook, twitter, LinkedIn, Pinterest etc.

6. 04 Software customization, up-gradation & blended agents support is possible? Before buying the Call Center Software, you must ask if software customization is possible or not for routing parameters, automation rules etc. and also ask about the software up-gradation like How are upgrades performed? Are new upgrades automatically available as and when released? Don’t forget to ask if the software will support blended agents or not to handle both outbound and inbound calls to meet the organization goals.

7. 05 Who will guide you to use the software? Sometimes it’s easy to understand how to use software. But in case of Call Center Software, you need a demo to understand the software. So request for a demo, then sales person will give you a demo and solve your all queries related to Call Center Software. After buying the software they’ll also provide you training, if need. Post sales support is very important for smooth operations .

8. ? ? After getting the answer to all these questions, if you believe it’s the right time to switch. Move on the updated Call Center Software that fulfills you business needs and helps to build better customer relationship. Check our website Teckinfo.com and schedule a free demo for our unified Call Center Software InterDialog UCCS. Our solution can help you stay all time effective and grow your sales and delight your customers. ? ? ? ?

9. Contact us www.teckinfo.com +91-11-49605588 info@Teckinfo.com info@teckinfo.com