Galaxy - The Ideal Solution to Enhance Customer Experience

1. +91-11-49605588

2. Galaxy - The Ideal Solution to Enhance Customer Experience Galaxy is an exceptionally user friendly and highly efficient Help Desk software brought to you by Teckinfo Solutions, a company specializing in the CRM and Contact Center space. Galaxy is built on years of service management experience, and is used and trusted by many companies across India, Africa & the Middle East. Galaxy is designed to deliver quality and efficient service experience for your customers and can be customized for Large, Medium and Small Enterprises. It is equipped with incident tracking, case management, email, chat, SMS, voice and a host of other unmatched features. With Advance CTI functionality and other products Teckinfo Solutions can help you attain new levels of success in your business and services. +91-11-49605588

3. Features of Galaxy • Account Management • Contact Management • Case Management • Document Management • Graphical display dashboard with flexibility to customize it • Task management with appointment & reminders • Customer product inventory management • Operation schedule & time zone management • Email/ SMS Notifications • Pre-formatted emails with support for personalized email signature • Online interface for chat • Customizable Comprehensive Analytics +91-11-49605588

4. Galaxy - The Ultimate Tool For Every Business • Product fit for all industry segments • Low total cost of ownership • Easy to install and ready to run within days • End to end incident/lead management • Maintain SLA’s • Increase employee efficiency • Improve service productivity • Enhance customer experience across every touch point • Streamline Business Processes • Direct & Positive impact on ROI +91-11-49605588

5. Lead Management Software Help Desk Software Project Management Software Enquiry Management Complaint Management Ticket Generation

6. Help Desk Software • Help Desk is a function that resolves customer grievances. When customers have any problem, they directly contact the help desk. After that customer service team of the company addresses the issue for customer satisfaction. Automation of this process can be done by using Help Desk Software. • Help Desk Software is a computer program which is used to manage enquiries & complaints to increase efficiency & deliver superior services support. • To resolve any problem you can use helpdesk ticketing software that will help you to be more efficient & enhance customer experience. +91-11-49605588

7. Lead management Software • Lead generation is an initial process to generate new potential business clients. Lead management software is used to maintain the enquiries and by keeping the track of each stage, it helps in converting business enquiries into business leads. • Using Galaxy CRM's Dashboard, you can view all key metrics in a single view, e.g. open tickets/cases/tasks, pending tasks/cases, follow ups to be done etc. This dashboard view can be totally customized by the user. • When you use Galaxy, you can automatically assign new leads to right sales representative, create new follow up tasks & manage records etc. +91-11-49605588

8. Project Management Software • Project Management Software helps in project planning, coordination, scheduling, organizing & quality management to achieve the specific goal. • Galaxy is also used as project management software that makes team up to 80% more efficient as it gives you full control over your tasks. • It can be used for small business as well as large business. It facilitates team collaboration that helps managers to discuss a project in real-time. +91-11-49605588

9. Contact Us www.teckinfo.com +91-11-49605588 info@Teckinfo.com info@teckinfo.com +91-11-49605588