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ICT in Health Insurance : Does it Make a Difference by Dr. Antony Jacob CEO Appllo Munich Health Insurance, Know More Here: http://transformhealth-it.org/

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ICT in Health Insurance :

Does it Make a Difference

Antony Jacob

Chief Executive Officer


Stakeholder’s Expectations

Employees

Partners

Customers

How do I prevent illness

.AND.

Ensure I am

protected financially from healthcare costs

How do I analyse data

.AND.

Make sound business

decisions

How do I process claim fast

.AND.

Get paid for

it at the

earliest

Shareholders : Deliver Value as Trusted Brand


ICT Leveraged to ‘Assess’ and ‘Improve’

Customer Health




Integrated Communication with Customers

On Time

Support

Relevant

Support


ICT Enabling Data Analytics for

‘Timely’ and ‘Accurate’

Business Decision


Analytics Activities

Analytics Engines

Report

Predictive

Analytics


Analytics delivering value

1

Customer Life Time Value and Segmentation

2

Predicting customer likely to lapse

3

Identifying customers likely to re-purchase

4

Creating products with pricing likely to increase sales

5

Detecting claims frauds before they occur


ICT Fostering

Partner Relationships

through

‘Speedy’ and ‘Efficient’

Claims Settlement


Customised Portals created to facilitate

Speedy settlement of claims and payments

To the Hospitals and Customers

Customer Data Sharing with TPA

Claims Documents Management



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