1 / 17

ITIL Certification Training in Netherlands | SPOCLEARN

Advance your career in IT Service Management with ITIL Certification in Netherlands. Our comprehensive training programs cover ITIL Foundation, Intermediate, and Expert levels. Acquire skills to enhance service delivery, optimize processes, and align IT services with business goals. Join now to prepare for the ITIL certification exam and excel in the evolving Dutch IT landscape. Enroll in ITIL Training and Certification and position yourself as a skilled IT service professional in the Netherlands.

Spoclearn
Download Presentation

ITIL Certification Training in Netherlands | SPOCLEARN

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. ITIL 4 Foundation Training - Brochure

  2. Why take up ITIL 4 Foundation Training? In today’s growing digital transformation business landscape, ITIL 4 Foundation certification training is totally worth it for many beginner-level IT employees and students who are embarking on an IT career. ITIL 4 Foundation training provides participants a fundamental understanding of the globally- recognized ITIL framework in an enterprise setup. Learners will also understand the latest ITSM best practices that are being currently incorporated, and 34 practices as prescribed in the ITIL 4 official manual are. In an evolving and complex business landscape, it is critical that professionals gain ITIL 4 credentials to stand apart from their non- certified counterparts. ITIL 4 Foundation certified professionals earn anywhere in the range of USD 60,000 to USD 92,000 per annum.

  3. Who can take up ITIL 4 Foundation Training? Job roles that can find ITIL 4 Foundation training beneficial include: ITSM Managers System Administrators IT Professionals IT Operations Staff Business Managers CIOs Project Managers CTOs Business Process Owners Solution Architects Enterprise Architects Aspiring ITSM Professionals • Professionals transitioning from ITIL v3 to ITIL 4 • Anybody who is looking to clear their ITIL 4 Foundation certification exam

  4. Why Take up ITIL 4 FOUNDATION TRAINING FROM SPOCLEARN? 2-Day interactive instructor-led ITIL 4 Foundation training z z 100% Money-Back Guarantee Expert ITIL 4 trainers across the globe z Accredited ITIL 4 Foundation training material prepared by SMEs z Case Studies with real world examples provided z z After training coaching for real world application

  5. ITIL 4 Foundation EXAM FORMAT Exam Type Multiple Choice No. of Questions 40 questions Type: Closed Book Exam Languages: English, Dutch, Chinese, French, German, Italian, Japanese, Polish, Spanish, and Portuguese (Brazilian) 01 02 03 04 Passing Score 26 out of 40 required to pass (equivalent to 65%) Exam duration 60 minutes (One Hour)

  6. ITIL 4 FOUNDATION Training Agenda

  7. 1 UNDERSTAND THE KEY CONCEPTS OF SERVICE MANAGEMENT v 1.1 Recall the definition of: v 1.2 Describe the key concepts of creating value with services: v Service v Cost v Utility v Value v Warranty v Organization v Customer v Outcome v User v Output v Service management v Risk v Sponsor v Utility v Warranty

  8. 1 UNDERSTAND THE KEY CONCEPTS OF SERVICE MANAGEMENT v 1.3 Describe the key concepts of service relationships: v Service offering v Service relationship management v Service provision v Service consumption

  9. 2 UNDERSTAND HOW THE ITIL GUIDING PRINCIPLES CAN HELP AN ORGANIZATION ADOPT AND ADAPT SERVICE MANAGEMENT v 2.1 Describe the nature, use and interaction of the guiding principles v 2.2 Explain the use of the guiding principles v Focus on value v Start where you are v Progress iteratively with feedback v Collaborate and promote visibility v Think and work holistically v Keep it simple and practical v Optimize and automate

  10. 3 UNDERSTAND THE FOUR DIMENSIONS OF SERVICE MANAGEMENT v 3.1 Describe the four dimensions of service management v Organizations and people v Information and technology v Partners and suppliers v Value streams and processes

  11. 4 UNDERSTAND THE PURPOSE AND COMPONENTS OF THE ITIL SERVICE VALUE SYSTEM v 4.1 Describe the ITIL service value system

  12. 5 UNDERSTAND THE ACTIVITIES OF THE SERVICE VALUE CHAIN, AND HOW THEY INTERCONNECT v 5.1 Describe the interconnected nature of the service value chain and how this supports value streams v 5.2 Describe the purpose of each value chain activity: v Plan v Improve v Engage v Design & transition v Obtain/build v Deliver & support

  13. 6 KNOW THE PURPOSE AND KEY TERMS OF 15 ITIL PRACTICES v 6.1 Recall the purpose of the following ITIL practices: v Information security management v Relationship management v Supplier management v IT asset management v Monitoring and event management v Release management v Service configuration management v Deployment management v Continual improvement v Change enablement v Incident management v Problem management v Service request management v Service desk v Service level management

  14. 6 KNOW THE PURPOSE AND KEY TERMS OF 15 ITIL PRACTICES v 6.2 Recall definitions of the following ITIL terms v IT asset v Event v Configuration item v Change v Incident v Problem v Known error

  15. 7 UNDERSTAND 7 ITIL PRACTICES v 7.1 Explain the following ITIL practices in detail, excluding how they fit within the service value chain: v Continual improvement including: v The continual improvement model v Change enablement v Incident management v Problem management v Service request management v Service desk v Service level management

  16. LEARNING ROADMAP FOR YOU Understand the learning objectives that fits your learning need Contact our coach and consultants and understand in depth Block your seat 2 4 6 1 3 5 Relate to how it can help you Talk to the trainer for more clarity Continuously learn and apply the learning

  17. Connect with us now! Talk to our consultant USA: +1 (832) 924 0564 You can also email us at info@spoclearn.com IND: +91 83417-05065 support@spoclearn.com UK: +44 807 164 0572

More Related